Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 475 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install, and works seamlessly throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Mini Router

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about ASUS products.. I bought a plug-in range extender in my mom's house due to size. It worked but intermittently. I bought this product and everything is now seamless! no corner of her house loses connectivity now. I turned the dual router-modem into strictly a modem and used these for the router. Phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome and easy to setup

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for long apartments and super user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and boosts my wifi to the max!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Asus

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast set up of both the hardware and the software.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    No more weak signal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great love them. Great range. No more weak signals.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the look

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this product is working great. Very easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mesh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wooooooo. This is a review! This thing is making me write a bunch which is not something I planned on doing so I’m subverting what they want into what I want.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Meshes

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi6 is on move. Good for a house up to 2400sf .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. works well. glad i purchased this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    k

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy to use and set up, fast speeds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked well for a few years

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for a few years ended up having to warrany out a few months before warranty expired due to the main unit not wanting to work right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take Two

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This all sound great and a bit of overkill for my situation so I picked up. Got home and had first switched a cable between modem and router and problem solved or so I thought, had some breakup with zoom and Team meetings with bad quality so heading back to pick this up for the second time to resolve my issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and getting strong wifi everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very lightweight

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Would recommend this product to anyone!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great, just do not expand.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great when it works but when I added a 2nd pack, I often find it dropping notes and having to restart all togetherf

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear about your issue with the router dropping nodes. This is absolutely not the kind of experience we want any of our customers to have. Have you performed any firmware update? If not, please attempt to do so. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      How to update the firmware of your router to the latest version ?: https://www.asus.com/support/FAQ/1008000/

      How to locate AiMesh router and the node for the best signal?: https://www.asus.com/us/support/FAQ/1035141/ Asus

  • Rated 4 out of 5 stars

    Great add on for whole home

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great product to have whole home wifi coverage. Seems to have some issues with my home router RT-AC5300 although we are extremely happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some doing to get it set up and aligned with our current system but the customer service assistance via telephone was awesome and not that it is set up, it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS - ZenWiFi AX Dual-Band Mesh Wi-Fi System

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ASUS - ZenWiFi AX Dual-Band Mesh Wi-Fi System at a competitive price at Best Buy. This item is what I was looking for to create a sound home network throughout my house. The system comes with three dual-band mesh routers that provide great connections on all floors of my home.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not good at all

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this system about a month at this point. It's been a problem since week one. It constantly drop signal or simply won't let devices hookup to the network. Sometimes you'll be hooked up to the network but there's no internet. This is not my modem or internet causing the issue, my internet is very fast and has always been perfect. This morning I'm watching streaming something on Amazon and the router light goes red and drops internet. It took four times of pulling the power anf cycling the main unit to get internet back up. It's going back to Best Buy today. Bottom line, Ive owned many routers ove the years and this system is by far the worst I've experienced. I would definitely find something else.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the connection drops very frequently, this must be frustrating. Have you tried to update the firmware? Please ensure that keep router away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. For further troubleshooting, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus