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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 475 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this system about a month at this point. It's been a problem since week one. It constantly drop signal or simply won't let devices hookup to the network. Sometimes you'll be hooked up to the network but there's no internet. This is not my modem or internet causing the issue, my internet is very fast and has always been perfect. This morning I'm watching streaming something on Amazon and the router light goes red and drops internet. It took four times of pulling the power anf cycling the main unit to get internet back up. It's going back to Best Buy today. Bottom line, Ive owned many routers ove the years and this system is by far the worst I've experienced. I would definitely find something else.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the connection drops very frequently, this must be frustrating. Have you tried to update the firmware? Please ensure that keep router away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. For further troubleshooting, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Best for Home not for buisness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 6 of these a month or so ago. After a previous purchase of 8 nodes which were horrible. Our internet is slow/ weak, goes out randomly, the nodes don’t always stay connected. They were sold as a way to handle the 1G of internet. Not the case. Had to have geek squad come out to the office to re-evaluate the set up. Still waiting to hear back from them. Not the best experience with Best Buy this far.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great and easy to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have this unit setup with wired back haul. Never had a drop and AX Wifi is giving me around 600mbps on my phone. Not a single device in the house gets below 350mbps. Really happy with the purchase. I have 26 devices connect. My HomeKit devices work great on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to help with the coverage of the wifi signal. be aware if you have Verizon, they prefer you don’t use a secondary wifi source.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS WiFi Extenders

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased from Bestbuy, Colma California Store. Salesman was also the supervisor of that section and was super patient, friendly and knowledgeable. He asked questions about my needs and current internet speed. He took the mystery out of buying a modem and router extenders.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre with connection and speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a couple minor connections issues but more than anything it isn't as fast as I had hoped. I didn't realize Best Buy has a shorter return window than others so I am stuck with it. I really think it is worth spending an extra $150 to get something a little more robust. I think the listed square footage coverage numbers are a stretch at best. We are seeing significant drops that we didn't see with our old Netgear.

    No, I would not recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Setup and connectivity are terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade to Wi-Fi 6 and salesman recommended this kit. Setup was a pain, and the app is TERRIBLE! I was upgrading from Google Wi-Fi which is stupid easy and gives you so much control of your network. Long story short, I returned the kit and will wait for google to release their own Wi-Fi 6 kit.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the setup was tedious and the connectivity was terrible. This was certainly frustrating, we do have excellent setup guides on our official website. What you've experienced with the connectivity issue was not intentional, we are always known to satisfy our customers with the best quality and features. If you wish to leave a feedback, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall works really well. Did have trouble with the initial set up due to a needed firmware update. Once that was fixed it has worked well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There great, the devices connect to your router and expand your services with little to no drops within the home. I am able to bind my devices to each of the mesh devices. awesome product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s much better than my older one Netgear. I think it cause its more updated and cover my whole house that’s 1800+ square foot home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent with Ethernet backhaul

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router mesh system. It’s duel band so as long as you use Ethernet backhaul the speed will be consistent from each node. I have xfinity 400mbs and get consistent speeds of 400mbs+ all around my front and backyard now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bernie Klein was awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bernie Klein really knew what he was doing! We appreciated that, not always has that been the case! Bernie was also very knowledgable of our needs and I would request him in the futuer! A grear advocate for Best Buy Geek!! Jan Freis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the fastest setup start to finish I have ever experienced. After two Google WiFi devices failing within a year of each other I decided to move in a different direction. ASUS was by far the easiest to date.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get it for your Sonos System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just plug your playbar to the main cube and the difference is abysmal. The Sonos app refreshes instantly. Just press play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small boxes with big results

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mesh at its best. Asus does a great job of handling the amount of IOT devices we have plus the streaming, gaming and overall Wifi load we tax this set up with. Great job on the design too as it hides well blending with the home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving this!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using the cox panoramic wifi but their equipment kept dropping wifi signal 10 to 20 times a day so we bought this to use. Working great so far signal hasn't dropped once. We are even getting faster internet speeds since switching.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freedom to stay connected

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the network. We can now stay connected throughout the yard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Killer Wifi that's great for cloud gaming

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things work fantastic. Cloud gaming they are exceptional at, with one small caveat, you sometimes need to open it and run the optimize button to rebalance all the devices in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make the Internet a Safer Place for Everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought another mesh wifi without any security on my network. I was concerned about security in the house. Now that I have Asus Wifi mesh I feel safe. The interface is easy Make the Internet a Safer Place for Everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have done it sooner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised I waited so long. Used to have an extender that was worthless for gaming. This is seamless, awesome for gaming and remote work applications.. highly recommended.

    I would recommend this to a friend