Customer Ratings & Reviews
- Model:
- ZENWIFIAXMINIXD43PKWHITE
- SKU:
- 6408432
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Really closes the gap!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this to bridge an airgap in the network of a video security system. Supporting 3 cameras, and normal traffic without any issues.
I would recommend this to a friend- Cons mentioned:Connectivity
You want a stable connection...avoid these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: user interface worked well for me. Coming from a very old Netgear router, the GUI seemed easy to navigate and liked having access to minor tweaking on the app. Cons: Everything else. Can’t stay online. Constant drops. Ended up returning and spending the extra cash for an Orbi WIFI 6 mesh product. I suggest others do the same.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MClay,
It's regrettable to hear you've encountered connectivity issues with your router. There's a firmware update that addresses your issue. Please try updating your firmware to version 3.0.0.4.386.38860 for improved wifi device connection stability, for more detail please refer to the provided link*. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or email me at [email protected]. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Your case for reference is N2007106056.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Firmware version 3.0.0.4.386.38860:
https://www.asus.com/Networking/ASUS-ZenWiFi-AX-Mini-XD4/HelpDesk_Download/
Does what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what i wanted, was able to get rid of comcast modem. Have one node plugged into ethernet other in an area thats not as wifi dependent
I would recommend this to a friendGreat to expand wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! We were able to get a better connection in every room. We bought it because our WiFi was having issues but not anymore. Totally recommend!
I would recommend this to a friendMiddle of the road quality and performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi system works ok sometimes have to reset which is a pain
No, I would not recommend this to a friendGreat product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home so making sure I have great signal is essential! This definitely does the job! Highly recommend!
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It helps the wi-fi through out the house perfect especially with AT&T it boost it throughout the house no problem
I would recommend this to a friend10/10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a few days but so far this is the best WiFi connectivity I've had in my home. All my cameras have a great connection.
I would recommend this to a friendPoor design / poor support / poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY THIS! I just tried to update the firmware. The router malfunctioned. Should not have a been a big deal, just reset the router back to factory settings. Except that in this model "Reset" button often does not work, and there is no option for hard reset. The only solution to mail the router to Asus service center. It took over 5 hours to figure this out (first Asus sends me to BB support, they can't find the order, they put me on hold, they tell me to press reset button, they tell me install software so that techs can remote in to my PC, software does not work on Mac OS, I need to come to the store, next appointment is in 2 weeks, ... ) I call Asus support, they have no clue, tech 1, tech 2, tech 3, .,. send it in. I pay to ship it, got there 3 days ago, still no status update. Meanwhile, I had to reconfig the whole network to an old router, and some of the house is not covered by Wifi. If there was a way to. give less than 1 star, I would do it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Firstly, we would like to extend our sincerest apologies for the issues you've experiencing with the device and on behalf of our customer support team for not providing the best support and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. Once the unit reaches the repair center it will be repaired and send back to you. Can you provide us with your RMA number?
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
ASUS ZenWiFi - Not too sure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to sure if this was a good purchase. Our calls continue to get dropped and we believe it is the ASUS Mesh System or the ASUS router interfering with the phone reception.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Navajo64,
I'm sorry to hear that your calls are dropping. There is a possibility of RF interference, have you tried to relocate the AIMesh units? Do you experience the same issue outside the range of the router/Mesh units? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good needed to expand the many of people using it Good product still don’t understand well but it works
I would recommend this to a friendQuick easy and fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, covers my entire home. Upgraded because a single access point in a steel construction home was terrible.
I would recommend this to a friendFantastic mesh system for wifi 6
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh system for wifi in your home lots of support with item and the app works great!
I would recommend this to a friendExcellent wifi coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent product. Wall to wall wifi coverage and then some including very good Wifi connection outside of the house.
I would recommend this to a friendIt works well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ZenWiFi works well and exactly as the Best Buy employee had advised.
I would recommend this to a friendValue purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a mesh system for a home I was remodeling. This was a value purchase.
I would recommend this to a friendPerfect and small
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are much smaller then they look online work great too!
I would recommend this to a friendRouter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent signal throughout the house. Definitely best bank for your buck
I would recommend this to a friendMesh system is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love having a mesh system - great throughput and works well through the house
I would recommend this to a friendGoing in a different direction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this product a poor review based upon the fact that this was not what i needed. I decided to go in a different direction.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Busakap,
We are sorry to hear that this product is not what you were looking for. What could be improved with this product in order for you to give it a higher rating? We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2104051933-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support