Customer Ratings & Reviews
- Model:
- ZENWIFIAXMINIXD43PKWHITE
- SKU:
- 6408432
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Skeptical - should've worked better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something def went sideways -- purchased to replace older Nighthawk router at urging of BB assoc. Thought I'd try the mesh system as we have 4 levels and this supported wifi6. Install was easy enough but fastest speed i was able to get from any device was 12 to 15 Mbps off a 200Mpbs pipe. I don't think so..... Returned and replaced with ASUS RT-AX82U and no issues so far
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Izzidad,
We're sorry to hear about the unfortunate experience you had with the connection on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bang for buck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best bang for buck mesh system that has WiFi 6
I would recommend this to a friendASUS zen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this system It dramatically improved my WiFi strength
I would recommend this to a friendMy ASUS Dual-Band Mesh Wi-Fi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Mesh Wi-Fi is not the friendliest. I have to keep going into my setting to reconnect to the internet. I am not a fan of this product.
No, I would not recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice I like it has helped me get WiFi throughout the house
I would recommend this to a friendSetup was easy, but speed is not there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system was easy to set up, but I can't seem to get any real speed from the wireless connections. I've got a 600 MB fiber connection that comes in consistently at 640 down and 430 up. The best connection I can get is on my Samsung Galaxy 9, which gets 300 down and 300 up. Nothing else will connect at better than 150 down and 250 up. And that is after upgrading my devices and getting a brand new laptop with a GB wireless adapter.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BillBerg,
We are terribly sorry for the device running slow and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
New Wifi Has Been Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased item 3 months ago. Simple use needs for a family of four in a home. We previously had a Google tri unit wifi system that NEVER went out. I bought this thinking we were upgrading with newer technology. This unit will go out unexpectedly and we have to unplug it and plug it back in on a school night. With the pandemic we have quite a few work from home and virtual learning situations at the house so this "upgrade" has become a very unpopular decision. I called Asus twice to "fix" while we were on the phone and that hasn't helped. Cable company ran two separate tests and my internet connection is solid. I called Best Buy and they want to charge me $99 to send someone out to the house to fix / look at it. Yikes. The user control dash for this unit online is extremely complex and I don't recommend it for a non IT pro for home use (unless you have access to an IT Pro).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JDUBSonyFan,
We are terribly sorry for the issue you're experiencing with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending completing a hard reset on the router.
1. Turn the router power off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Power light starts flashing for about 5 seconds.
5. Keep holding until the power light stops flashing and the router will automatically reboot.
Please ensure the router is running the latest firmware version. We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
No opinion yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting to change internet provider. Wi Fi not improved. Not enough opportunity to provide recommendation or positive review
No, I would not recommend this to a friendConnection difficulties
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the ASUS Zen WiFi. I had a hard time try to connect and reset it to my new modem. I tried for two days with no success.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MrRJB,
It's unfortunate to hear you're not completely satisfied with your Zenwifi. What were the troubleshooting steps you've gone over? If possible, please give me a detailed description of any specifics in regards to your current situation. You can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at [email protected]. Your case for reference is N201028030.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not true mesh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One unit is the base and the others communicate directly to it, had constant drops and backhaul shared with 5ghz band made it pointless as a more powerful single router would do far better. Satellites also had to be reset a few times before finally syncing with the base. If looking into this item go with it’s bigger brother.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Four,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused regarding the constant connection drop. To improve connection and signal strength, please verify if the ZenWifi are within range to each other and to an established wireless router and internet service is working properly. Also, please verify these devices are located away from obstructions like walls and any electronic or electrical devices that generates excessive RF or electrical noise that can interfere with the wireless signal even if they are setup within range to each other. If these steps were already done to no avail, a firmware update may need to be performed on the ZenWifi to resolve the connection issue if the version is outdated.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Connectivity
Drop connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops connection often. Would have to reset mesh system more than once a day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device is dropping connection and you have to reset the device more than once a day and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. Please ensure the router is running the latest firmware version.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Not worth buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow speed over dual band. I was hoping this would not only cover better but give a stronger speed. It did give solid coverage but at a slower speed than the cable company’s router gave. I love ASUS routers but was disappointed by this. I returned this
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the failure of the router. There are many features in our router interface that can improve performance. We do hope that this will not be a long everlasting impression as we are known for the best products. If you have any concerns, please visit our official website in the support section, chat, phone, or email. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Setup
These are not the Mesh devices for you
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first few weeks. Now it flashes blue and will not stay connected to the network. It's running ethernet backhaul. If this stayed working, would have been 5 star for sure. Setup in the Asus Router app is easy, setting and configuring the device is easy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it will not stay connected to the network. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the firmware? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1035141/
Troubleshooting2 - https://www.asus.com/us/support/FAQ/1040444/
Poor Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up but it didn’t have enough range to connect my outside security cameras or garage doors.
I would recommend this to a friendNot great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My network is the same as if I didn’t have it. I don’t think it’s doing what it’s suppose to be doing.
No, I would not recommend this to a friendMeh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These don’t work that well. Not sure if it is my house but they will be going back for another model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doug,
We are terribly sorry that the device is not working properly and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. We would be happy to assist you. Can you tell us what is happening with the device?
If you wish to return the device, we do hope everything goes well with the return process. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
DO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible router! Constantly loses connection. Streaming tv for longer than 5 minutes without buffering is next to impossible. I can’t even FaceTime with my family when I’m not home unless we do it over cellular connection smh. One of the worst purchases I’ve ever made
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rudy,
We are extremely sorry the device is constantly losing connection and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do Not buy this router if you want stability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.main mesh node randomly hangs and does not give any DHCP lease via Ethernet. Wireless devices are also unable to connect. I have done factory reset 3 times and same issues. I am outside of 14 days return period otherwise would have returned it. Asus customer support is horrible. Wasted 10+ hours to get RMA number, They are going to repair it, no replacement. and you have to pay for the shipping. Just save yourself from headache. This is last product I will ever buy from ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the router and our customer service team. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. Usually, replacements are done through your place of purchase, we only offer repair options. I can assure you that we will take the necessary time to apply the best servicing possible to ensure that you do not have continued issues. If you wish to follow up, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not good, bad connection issues daily.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a decent sized home, about 3K sq ft and I got these to see if it would be better than a Netgear Nighthawk AX8 6600X and it was not. These were terrible to be honest, disconnected daily, the app was complete trash and the signal strength was pretty bad for this price. I would definitely go with another brand if you can.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We are terribly sorry for the disconnecting daily and the app not working properly and the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not provide as good as coverage with 3 nodes as i expected.....
No, I would not recommend this to a friend