Customer Ratings & Reviews
- Model:
- ZENWIFIAXMINIXD43PKWHITE
- SKU:
- 6408432
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Bad product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nodes are not able to detect the main router. Customer support is really bad. I though that I got one defective product, so I exchanged it with same new product from best buy. And same problem in the second item as well. Customer support said, they will get back to me in a week. Well, it is better to return this and get another brand, instead of waiting on their customer support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are unable to connect to the main node, this must be frustrating. If you have not received a call back, please reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Mr. Perez
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy another product instead. The Google Band
No, I would not recommend this to a friendWhat a USELESS PRODUCT...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a stupid useless waste of time. You need to keep the nodes at least within 5m (that is 15 FEET for us here in the USA) of the main router for 5G wireless to work properly. This 100% defeats the purpose of any system like this, and if you move the nodes away they do not work whatsoever, so good luck with getting faster wifi throughout your home, which is the main goal of a system like this. This was all verified via Asus phone support who obviously is not a specialist in this product, as they have to support a DOZEN other types of products. I am dissapointed. I will be returning this faulty system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nllv, Certainly, we understand your disappointment with the device. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Absolute Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a system that is supposedly “state of the art,” its difficult to set up, cumbersome to maintain, and clunky in terms of network performance. I have 400MB service from my provider, confirmed on both the provider end and through a direct connection to their interface, but I would have 100MB (if I were lucky) per node, and they weren’t even spaced out that far apart. I literally had this in my house for only 2 days before I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you had setting up this device and that you had to return it. If you wish to discuss the matter with us, please send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus…I’m disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus mesh router did not produce the speeds expected out if a mesh wifi6 router. I received better speeds from my gen 1 google mesh. I returned and bought the netgear orbi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Upsetcustomer,
We do understand your disappointment regarding the slow connection speed you are experiencing with the ZenWiFi.
To resolve the issue, please verify if the devices are within range to the modem/gatway and internet service is working properly. The ZenWiFi will only provide the speed that is available from your internet service provider. Please contact your ISP(Interner Service Provider) to check to test the speed on their end.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Listen to the bad reviews for this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite possibly the worst router I've had to work with. Great for about 3 weeks. Suddenly the 2.4ghz network stopped having internet access. I've worked through every possible "fix" that I can, and can't get it functional for more than about 20 minutes. Now past the return window...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mique,
We appreciate you sharing your feedback on this model. We're sorry to hear about unfortunate experience you're having with the 2.4ghz connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you that you follow the steps below to resolve the connection issues. Here: https://www.asus.com/us/support/FAQ/1030641/
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Won't stop disconnecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was easy to setup, but the stability is extremely poor. I hook up my smart home devices to the network only to find out that it disconnects literally every few hours. The main node will have RED LED (meaning no connectivity) even when plugged directly into the modem. the only issue with this mesh network is the extremely poor connection quality. When it works, it's good, but good luck keeping everything connected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the connection. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[AiMesh] How to locate AiMesh router and the node for the best signal?
https://www.asus.com/us/support/FAQ/1035141
[AiMesh] Where to place AiMesh nodes for the least amount of interference?
https://www.asus.com/us/support/FAQ/1039645/
[AiMesh] What is the signal strength between my AiMesh router and node?
https://www.asus.com/us/support/FAQ/1035196/
[AiMesh2.0] How to Improve the Signal Quality between your AiMesh Router and AiMesh Node?
https://www.asus.com/us/support/FAQ/1040444
- Cons mentioned:Connectivity
To much work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps blinking blue.BB came out twice and still not right.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear about your issue with the router blinking. This is not the kind of experience we want our customers to have. Is it not broadcasting your wifi? Are you able to get internet access? You can refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030645/
AVOID AT ALL COST TERRIBLE SUPPORT TEAM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is great however Asus support is crap working with them over multi times (6) still can't fix it and the support team is terrible can't under a word, talk way to fast and expect you to understand. I WOULD NEVER BUY A ASUS PRODUCT BASE ON THE CRAPPY SUPPORT TEAM
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with thus model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
very poor performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a waste of money. Seems like my computers/tablets can't decide which unit to attach to so they attach to none! I reboot the router system and then it attaches fine, which I need to do at least 3-4 times a week. anybody want to buy a used router, that works sometimes?
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the poor performance of the router. Most time there could be many factors that affect the connection. Please review the faq below and if you need further assistance, use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
[ASUS Wireless Router] How to improve reception of wireless signals(reduce wireless interference): https://www.asus.com/support/FAQ/1030608/
ASUS Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its supposed to extend your wifi, but im better off not using it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the connect issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ to reset this model. Here's the link: https://www.asus.com/support/FAQ/1046973. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
I do not recommend this!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal is sporadic. Many reboots necessary and I cannot return them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the signal is sporadic, this must be frustrating. Have you tried updating the firmware? Please ensure to keep away from Wi-Fi devices with 802.11g or 20MHz only, 2.4GHz computer peripherals, Bluetooth devices, cordless phones, transmitters, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, and other industrial equipment to prevent signal interference or loss. For further troubleshooting, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is so bad, i go down every day, went to return it Josh Manger was very rude, they are happy to take your money but when an issues come up they don't care, i have been shopping at this store for years will not go back, and you wonder why everyone is going to Amazon this is why
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Funky,
It's heartbreaking to hear you're not satisfied with your Zenwifi. Are you experiencing any difficulties with your router that would reflect the 1-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at [email protected]. Your case for reference is N201027425.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Nomal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought will run faster and better but it is the same
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ricardo,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Have you tried updating it to the latest firmware version? If not we would recommend that you click on the link below to do so. Here: https://www.asus.com/Networking/ASUS-ZenWiFi-AX-Mini-XD4/HelpDesk_BIOS/. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Drop Out City
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi would drop out about twice a day. I saw some other reviews where this was the case. But I wanted to try it myself. Yes I agree there are WiFi drops of data.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the wifi connection dropping twice a day. This sounds frustrating, are you currently on the latest firmware? If that is not the case, please download and update the firmware from the links below. If you need further assistance, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/us/Networking/ZenWiFi-AX-XT8/HelpDesk_BIOS/
Steps to update: https://www.asus.com/support/FAQ/1008000/
Don’t waste your mkney
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worse ones I have ever had. I was told by their tech support. That in order for them to work they need to be within 15 feet of each other. That defeated the purpose.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
awful system - inconsistent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to upgrade my home and was extremely disappointed with this product. We lost connections, slow slow slow speeds. I am returning
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Please follow the steps in the steps in the link below: https://www.asus.com/support/FAQ/1030641/. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Hf noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They produce alot of radio interference with this on you can not use hf radio equipment lots of noise throughout the spectrum.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear N9tcq,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please try placing your unit in an elevated area to avoid interference. If the issues persist, you can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at cl-adrian@asus.com. Your case for reference is N2104051933-0006.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Avoid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst mesh system I've ever used. if you have smart devices, don't bother with this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fafanori,
We're sorry to hear you're having issues with this model. Can you please provide us with more information on the issues you're having with this unit? We would love to have your issues resolved. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry, there’s an error, I did not purchase this item. I guess I better start taking a closer look at the bill.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support