Customer Ratings & Reviews
- Model:
- ZENWIFIAXMINIXD43PKWHITE
- SKU:
- 6408432
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
No Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not even get past the set up process. Terrible experience.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having when setting up this model. We would love to assist you with performing these steps.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worst connectivity ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few hours with tech support will be returning units. Back to my Google WiFi.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the connectivity failure, If possible, give me a detailed description of this issue so we can collaborate towards a resolution. Please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Worth the money and user friendly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus mesh router works great for my 1800 sq ft. house. It's now almost 3 years old and it's still working well. The settings are great for beginners and those of us that understand networking. I would give it 5 stars but now and then I like to reboot the system and one or the other mesh routers must be manually re-added to the system.
I would recommend this to a friend - Pros mentioned:Range
No good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it about 9 months ago. All of a sudden, it stopped working; tried to reset - it would not connect to the app. Looked up various measures how to reset it - everything failed. $280 waisted. Not sure I will be able to recover these funds from the manufacturer - it is still under warranty. BestBuy told me I have to get in touch with ASUS. I cannot even register the product on their website - gives me a message "registration unsuccessful" . Not a good experience. The site is asking me to break down the rating and all the available options are: ease of setup, signal strength and range. All that was good (4 to 5) until it broke. So, I will give it rating 1 for all the categories just because they did not give me fair choices.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephanM,
We certainly understand your disappointment and the inconvenience this may have caused.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Range
Worked great in our old farm house
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did great for 3+ years. Would buy ASUS again. Time for an upgrade to wifi6
I would recommend this to a friend - Pros mentioned:Speed
Replaced my ASUS RT-AC88u gaming router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh wifi is a beast at the price. USE THE APP TO SET IT UP. If you do not use the app I could see where it is a pain to get working. I am streaming 4k video without stuttering which I would get with my old setup. I put one in my computer room for internet connection, one is under my tv console with hardwire to a switch for all of the devices there, and one is in the far side of the house to fill in dead spots. I cannot say enough how much better this is than my old setup. It took about 45 minutes to setup including all of the updates.
I would recommend this to a friend Great value and easy to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 2400 square foot home on a single level with my cable modem at one end, and my in-home office at the other. Traditional modem/router/wifi set up resulted in very low signal strength in the office forcing me to purchase a range extender which was an intermittent and mediocre solution at best. I researched mesh wifi systems and found this system would meet my needs and not cost me a fortune. I was VERY pleased with the packaging. The instructions were simple and easy to follow. Set up was completed in about 15 minutes and it has worked flawlessly. The mobile app provides excellent monitoring and control, and the website app is even more robust. Asus puts out great products and this one did not disappoint. Highly recommended!
I would recommend this to a friend- Pros mentioned:Speed
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The zen wifi was what I needed for my home/office. I have high speed internet, 500 mbps and I get speeds up to 477 mbps. I’m able to stream, and do my job with minimum loss of speed.
I would recommend this to a friend HORRIBLE CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i never write reviews but i am now heres why,,so this product worked great for like 5 months ,,,maybe ,,,but then i started having internet issues,,i thought it was my isp,,after yhem being here for hours redoing all my lines ,,come to find out it was my wifi mesh system from asus ,,,,again when it was working it was awesome ,,but heres the kicker,,my wife works from home mind you and relys on the internet /wifi,,i called customer support and they said they would exchange it ,,oh wait they didnt have any refurbished ones in stock and they would let me know within 48hrs if they got some ,,well guess what they didnt ,so i called back call the same bullcrap excuse ,,so i said upgrade me tthen ,,ok sir we will escalate your case talk to you in another 48hrs,,,receive a crappy email with pretty much no help ,,so called again ,,what it boils down to is i have to send my system in for repair which will take weeks ,,,why is that my fault ,,its not ,,they shouldve sent me a new one if they didnt have any refurbished ones in stock ,,so beware if you buy this product and it because faulty,,then it will take weeks for them to rectify the situation,,i had to go out and buy another touther to get my house back up and running while asus screws me around
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to ASUS Support. In the meantime, please make sure you've updated your firmware to the latest version. You can find the update file at our online ASUS Help Desk*. If the issues persist, you can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at cl-adrian@asus.com. Your case for reference is N2104051933-0003.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Firmware:
https://www.asus.com/us/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/ZenWiFi-WiFi-Systems/ASUS-ZenWiFi-AX-Mini-XD4/HelpDesk_Download/
Wifi awakened thanks to these routers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst router ever from Verizon and couldn't get a decent wifi signal 10 feet away from it. However, that all changed when these mesh routers breathed new wifi life into my 1,000 sq ft condo! I had a few deadspots that are alive again and I couldn't be happier.
I would recommend this to a friendPoor signal strength
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does send a signal to my camera outside very good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
We are sorry to hear about the unfortunate issues you are having with the connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the link below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshoot: https://www.asus.com/support/FAQ/1030641/
Works great when it isn’t killing my modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router on august 1st and after 3 weeks of having it my modem stopped working it would hold onto its IP ADDRESS . I didn’t think it was the router because as soon as I bought a new modem everything was fine. Until September 27th... my internet stopped working and I thought it was the modem again... but this time I reset the modem and still nothing before I go out to buy a new modem I reset the router to defaults and set it up again it started working.. until October 1st my new modem keeps losing its IP address again... no way could this new modem be doing the same thing without something causing it. I troubleshot everything and the only thing I could find was the router had voltage on the Cat5e cable from the router to the modem. I’m assuming this is what’s killing my modems.. i tried returning the items to Best Buy but because the purchase was more than 15 days ago they won’t take them. Now I have to purchase another modem and router which is another $500.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Brandon,
We certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. If you need any assistance, you can reach us via ASUSWRT(ASUS router Web UI), or ASUS Router App, or you can send me at [email protected]. Your case for reference is N201027059.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Firmware
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS firmware updates kill the router. Not even a year old and have had several firmware updates, just did one last night and it killed it. I cannot connect to the router or control it, can’t even do a factory reset, so now it’s in the trash. Garbage
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jmac74,
We're sorry to hear that your unit stopped working after updating the firmware. We would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
slow speeds, extremely cheap feeling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it, plugged it all in and tried it out. My speeds were 1/6th of what they were without it. Returned it the same day and got an EERO system. Speed was still slightly slower, but nowhere near as low as with the ASUS. Build quality for this mesh system was awful as well. felt like 75% of it was empty. plastic and lightweight. I just can't recommend this at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that you returned the router on the same day. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Poor construction, even worse support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you can return it to them or best buy. Asus doesn't care
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience, If possible, give me a detailed description to any specifics in regards to your situation so we can collaborate towards a resolution.
Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support