Customer Ratings & Reviews
- Model:
- XD5
- SKU:
- 6520853
Rating by feature
- Setup
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWifi AX3000's signal strength, ease of use, and setup process, with many praising its wide coverage and extended range. Positive feedback also highlights the user-friendly app. However, some customers reported connectivity issues and occasional performance problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Signal strength
Mesh WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system for a large home. Setup in our 3000 sq ft home and have consistently strong signal. No drops even when streaming and gaming at the same time.
I would recommend this to a friend - Cons mentioned:Connectivity
Good, but reset occassionally required
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally disconnects. Have to unplug power cord to reset. Get about 60% of my total bandwidth speeds on xbox when wired/plugged in and 25 ft from router through wall.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the connectivity issue you've faced with the ZenWiFi XD5 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2303050396-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
- Pros mentioned:Signal strength
Great Mesh Network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this about a month ago and it works very well with our Fiber companies modem. No signal loss throughout our 4000 sq ft house.
I would recommend this to a friend - Pros mentioned:Signal strength
Expand your WiFi coverage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make a wider coverage, no weak spot anywhere in my house, even outside when working on my car. Not only expands the signal but also keeps the speed
I would recommend this to a friend - Pros mentioned:Ease of use
solid set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.simple to set up, connection rarely drops. I had to reset it once but some other reviewers had mentioned that as well.
I would recommend this to a friend - Pros mentioned:Setup
Excellent ASUS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance, easy to install and great assistance in Best Buy at UTC Sarasota by Daniel!
I would recommend this to a friend - Pros mentioned:Setup
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast set up, solved my issues. I shouldve gone with a mesh system from the beginning.
I would recommend this to a friend Good mesh system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working very well. Wanted to add more nodes and they only come in packs of 3. Need to just buy another system because the nodes can be added on to another kit
I would recommend this to a friend- Pros mentioned:Coverage
Great coverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a two level home and this product provides great quality coverage for wireless Wi-Fi.
I would recommend this to a friend - Pros mentioned:Ease of use
Good Sytem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super easy setup, using with wired backhaul they work fantastic, tons of system options, great coverage
I would recommend this to a friend Works good so far, better than older models
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast speed connections, dots need to be closer together. Amazing app and features but the VPN is iffy
I would recommend this to a friend- Cons mentioned:Speed
Internet improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, no promblems. In laws had a slow internet, this helped alot.
I would recommend this to a friend - Pros mentioned:Ease of use
Great wifi mesh devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS wifi mesh are powerful and easy to setup 100% recomended
I would recommend this to a friend - Pros mentioned:Range
Garage wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Extended wifi to garage!!!!!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Range
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long range for wifi. Good product. And price is fair.
I would recommend this to a friend 
Great when they actually work
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great…when they work. Since purchase I’ve had nodes just drop out completely and have had to add them back. I and I’m issues doing firmware updates. Just overall not very stable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JesseB,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend that you use the link below to download and update the firmware for your unit.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303050396-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/wireless/ZenWiFi_XD5/FW_XD5_300438823347.zip?model=ZenWiFi%20XD5
- Pros mentioned:Signal strength
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and strong signal through out the house.
I would recommend this to a friend - Cons mentioned:Connectivity, Speed
Dont bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this last night and once it was connected, the wifi was slow, constant drops and reconnects. Not very good especially with a smart home with wifi video cameras.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear greatness,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend hat you try the troubleshooting steps listed below.
Kindly troubleshoot:
Test the modem if there is any issues by plugging in directly with a lan cable to the computer
Replace cable from the router to the modem
Please check if the customer using network cable (Category 5e or 6 LAN cable) to connect from the rear I/O LAN port to a switch or a router. Make sure the customer do not use phone cables (RJ11 phone vs RJ45 for LAN cable)
Check if the router/switch is turned ON; power cycle
Check if there is a indicator light on the LAN port (which is a good check for handshake communication of LAN port).
Check WIndows, Right click on Window, Device Manager -> Network Adapters -> Inte I219-V Network Adapter -> Device Status -> working properly?
If yes, please unplug and plug the cable
If not, please reinstall the drivers by downloading the LAN drivers
Update router FW
Change channels on the router
Reboot the computer
Make sure the router is 75 feet or closer to have fastest rate for wireless
Reset router
If all troubleshooting steps do no fix the problem, may review more FAQs below:
https://www.asus.com/us/support/FAQ/1011431
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303040732-0001for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Easy setup, ok coverage, bad reliability
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, internet cuts out once every couple of days and need to reboot Al routers to get it working again. Usually have to reboot these at least 4-5 times a week.
No, I would not recommend this to a friend Good product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great connection, my wifi connection doesn't disconnect.
I would recommend this to a friend
