Customer Ratings & Reviews
- Model:
- ZenWiFi BE30000
- SKU:
- 6578392
Rating by feature
- Setup
Rating 3.6 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the ZenWiFi BE30000 Quad-Band Mesh Wi-Fi 7 System for its fast wireless speeds, amazing coverage, and strong signal strength. Many appreciate its performance and future-proofing capabilities, along with its extensive app features and inclusion of multiple VPN clients and servers. However, some customers have experienced connectivity issues with the nodes, and have found the initial setup to be difficult. A few also noted concerns about the high price.
This summary was generated by AI based on customer reviews.
Read and believe the bad reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a horrible purchase. I returned this after 2 days of utter frustration. I have another mesh system from a different manufacturer, but I wanted to upgrade to a WiFi 7 system. I should have believed the reviews that said this Asus system was not ready for prime time. I tried the system with both wireless and wired backhaul. I also updated to the latest firmware. I performed several factory resets and reinstalls. No matter what I did, the nodes constantly dropped, and clients never remained connected. This was quite literally the worst wireless system I have ever used. I will never buy another Asus wireless product after this experience. I can’t believe Asus released this product. But I should have just believed the reviews. Needless to say, I went back to my old system and have had zero issues with it. If you’re an Asus fan for some reason, at least wait until they fix this mess at some point with a future firmware update (or a recall). Untill then, save your $1700.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bamman,
We sincerely apologize for the issues you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the router, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2405039106-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good to go!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, way better than the previous Linksys and TP-Link mesh routers i've used in the past. The UI isn't as easy as TP-Link's; mind you. But it's AI seems to be really intuitive especially when it comes to games.
I would recommend this to a friendCompatibility issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It still requires some upgrades to use the full potential of WIFI7 while being compatible with non-WIFI7 devices in the mesh.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor,
Thank you for sharing your feedback on the ZenWiFi BE30000, and we apologize for the connectivity issue you're experiencing. To further investigate this problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2406012043-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took some time to set this up on our fiber network at home. Asus technical support was NO help after 2+ hours on the phone with them. We were able to figure it out on our own. It has been connected since, and running fine with no issues.
I would recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchange once and got a second one. Yet having problems. One of them out of the set stopped working. Now having issues with the new one as well. Will have to go back again. Not happy at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NayemaZ,
We are sorry to hear that you are experiencing issues with AiMesh. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405039106-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to Improve the Signal Quality between your AiMesh Router and AiMesh Node? https://www.asus.com/us/support/faq/1040444/
- Cons mentioned:Connectivity
Will be returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week or so of use and ensuring it is all up to date I’m getting constant disconnects, slow performance and the nodes are no longer connecting to the main router. I really wanted to keep it with all of its features but if it can’t be functional and reliable it defeats any purpose.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear A Hack,
We sincerely apologize for the issues you've faced with the ZenWiFi BE30000 and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2405039106-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Okay product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install however it drops signal connection and we had difficulties connect one of the boxes it kept connecting but then disconnecting (turn red)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gigi,
Thank you for bringing this to our attention. I understand your frustration. Please ensure you are using the latest firmware to address any potential bugs. For instructions on how to update your firmware, you can visit our FAQ page*. If you’re still experiencing issues, feel free to contact me with any technical or general questions. You can reach me at [email protected]. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*[Wireless Router] How to update the firmware of your router to the latest version ? (WebGUI)
https://www.asus.com/support/faq/1008000/
Junk DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnections. Internet not available for hours. Have to reboot and reset over and over again. Have had to reset system and set up multiple times. Entire mesh disappears over and over. Asus support useless, says move cliser to wifi. I am sittynext to it. Too late to return to Best Buy. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MChance000,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405039106-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Do not buy if you have Apple products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you own any Apple products, do not buy. 1. It doesn't work as a mesh for Apple products; if they disconnect from one node and connect to another, they show as connected to WiFi but can't reach the internet. This is a known bug; their web site says to turn off SmartConnect. But the BE30000 firmware does not have the capability to turn off SmartConnect, so you are just stuck. 2. Their technical support is truly abysmal. If you call, they will start with "did you reboot it?" and "does it have the latest firmware?". If the answer to both is yes, then they just say they have to escalate it and second-line customer support will handle. I called 5 times over the course of a month and second-line technical support never ever contacted me back. 3. (Small nit). The dual-WAN does work, *but* it has no way to notify you that it switched WAN. My alternate WAN charges by the MB, so I need to know. Even simple equipment like the $200 Peplink has this notification capability built-in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Hi TubbyB,
We sincerely apologize for the issues you've faced with your ZenWifi BE30000 and the inconvenience caused.
We want more information regarding your problem and would like logs to analyze your issues.
Can you help submit it for us?
This can be done via the WEBGUI:
Please go to Administration ==> Feedback (Please make sure System Log, Setting FIle, 3G/4G Log, and WIFI log is enabled). Please submit the logs when it happens and let us know the time stamp.
under the comment section please also give us the following information:
1. The MAC and the model name of the devices having the issues.
Thank you for choosing ASUS.
Best Regards,
Justin
ASUS Customer Loyalty US Support
Faulty out of the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy. Router would randomly lose internet and go down for the entire house. Called support and they said to exchange it, but I don’t trust them now. Swapped to eero.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gdub,
We apologize for the inconvenience you experienced with the ZenWiFi BE30000, including the unexpected connectivity issues. While we're sorry to hear the device had to be returned, we appreciate you taking the time to share your experience. Your feedback is important and will be passed along to our product and support teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2405039106-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not ready for the job. Bad reviews are accurate
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Five months of wrestling with this Asus wireless router mesh has left me questioning my loyalty to the brand. It’s like waiting for a miracle firmware update that never comes, while each reboot is a suspense thriller—will it connect or won’t it? Spoiler alert: it usually doesn’t, at least not without a lengthy intermission. Support is as elusive as a unicorn, leaving you with high blood pressure and lower patience. Save your health and invest in a router that doesn’t require a PhD in patience or a lottery win to connect to the internet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos D,
We sincerely apologize for the connectivity issue you're experiencing with the ZenWiFi BE30000 Mesh Router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405039106-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
Works with brightspeed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These routers work great. Easy to set up and works with brightspeed internet. No complaints here
I would recommend this to a friendUnfortunately wouldn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to get this working after contacting Asus tech support and had to return the system. I opted instead for the Eero which worked perfectly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LogitechH540,
Thank you for sharing your experience with the ASUS ZenWiFi BE30000. We're truly sorry to hear that you were unable to get the system working, even after contacting our support team, and that this led to a return.
We understand how important a seamless setup is, and we apologize for the inconvenience caused. Your feedback will be shared with our product and support teams for further review and improvement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2405039106-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO... NOT... BUY!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hot GARBAGE!!! Do not buy. Crap tech support tells you to factory reset at every turn... no real answers. I cant even stream paid shows on Hulu, Peacock, etc. Stay away from this set of paperweights posing as WiFi routers. I wish my problems would have manifested durimg the return period but now I have to lose my @$$ selling these on eBay so i can buy another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustWant2Stream,
Please accept our sincere apologies for the issues you've encountered with the ASUS ZenWiFi BE30000 Router and our support team, as well as the inconvenience caused. We would like to make your experience with us a better one.
Please send us an email at [email protected] and include the case number "N2405039106-0014" as a reference so that we can further investigate the issues you're experiencing with the router. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
horrible dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are horrible wouldnt connect or anything. just horrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew H,
We apologize for the inconvenience caused by the ZenWiFi's inability to connect to your devices. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405039106-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030645/
Not a Netgear Orbi 970 Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would be better than Netgear Orbi970 system. I was wrong. Even after updating router/nodes to latest firmware and ensuring a wired backhaul, the nodes randomly would drop connection, switch to wireless or sometimes disconnect completely. It was never a stable system and honestly the speeds were not much better than the Orbi 970. I have multiple 5 GIG devices and my ISP is 6 GBPS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nbhargava,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing unstable or weak signal strength. To resolve the weak signal, place the routers in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-be30000/helpdesk_bios?model2Name=ASUS-ZenWiFi-BE30000. Furthermore, check if the routers' security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the routers is working properly and within range to the routers, the routers' are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6e or WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus WiFi 7 mesh has too many problems not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted this to work and bought it on two occasions. Lots of back for forth with tech support could not resolve its issues. Simple would not work in a smart home with around 190 devices. Many other Mesh systems worked better than this setup in my scenario, this felt like a beta system. My smart light would just keep blinking off and on with this system. My security cameras kept blinking off and on and most of my home devices were inconsistent in its operation. Even the ATT gateway alone worked much better than this Asus WiFi 7 mesh.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Hi Dragon2000,
We sincerely apologize for the issues you've faced with your ZenWifi BE30000 and the inconvenience caused.
We want more information regarding your problem and would like logs to analyze your issues.
Can you help submit it for us?
This can be done via the WEBGUI:
Please go to Administration ==> Feedback (Please make sure System Log, Setting FIle, 3G/4G Log, and WIFI log is enabled). Please submit the logs when it happens and let us know the time stamp.
under the comment section please also give us the following information:
1. The MAC and the model name of the devices having the issues.
2. Also, we have a few questions. Does the ATT Gateway support up to 802.11ax, ac, or n?
3. Also, do your devices have issues supporting 802.11 ax? If so, please check if the "802.11 axx mode" is disabled on thos devices.
Thank you for choosing ASUS.
Best Regards,
Justin
ASUS Customer Loyalty US Support
Great but complex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complex, not for a rookie. If you are advanced user, it provides tons of options.
I would recommend this to a friendAsus Zenwifi BQ16 3 pack signal drops
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has some issues. The signal drops intermittently. I connected this to my PC directly and I was having issues during my work conference calls. I would not recommend this device if you are in the meetings all day. It is frustrating with frequent call drops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ajay D,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ZenWiFi BE30000 and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405039106-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Signal kept dropping
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. The setup was easy enough and it worked great for the first couple of days. After that the signal kept dropping at random times. I tried changing wifi configuration, removing the guest wifi and even doing a factory reset but the signal was never consistent.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FernandoT,
We sincerely apologize for the connectivity issue you've faced with the ASUS ZenWiFi BE30000 and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the product, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2502028896-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
