Customer Ratings & Reviews

I have used this lock since I moved in new home. Initially, my wife complained why I changed the lock and she was very negative with this. But, now both I and she are very satisfied with the product. Only one concern is that it rarely loses the connection with my phone so that I have to wait to have a connection again. Except this, it works well, and I can open the lock at my office with the connect.

Time will be the judge. Only issue so far is it’s size (big).

Love it!!!!! Get to see which child opened/closed last...and the exact time! Bliss!!!!

Easy to install. Locks the door. I like it. Use the app to open and close.

Very convenient. The item was very easy to install.

I purchased a second generation August Smart Lock. It worked fine for about a year and a half. It then jammed up and could not be made to turn completely to lock and unlock the door. When I called August, they did a short check and immediately said it was bad and had to be replaced. Oh yes. And it was out of warranty so I would have to be purchased a new one at the full retail price. Thanks a lot!!! Since I did like the functionality, I decided to pay out of my own pocket for a new August Smart Lock Pro. It worked fine for 13 months. Then it jammed and I couldn’t get it to work. I guess since it was closer to the warranty limit, they decided to try and get it to work so they wouldn’t have to pay to replace the lock. They made me send them a video of what the lock was doing. It showed that it was jammed. Clicking instead of turning the lock to lock or unlock it. They sent me a video showing the procedure to “reset” the lock. Basically turn it all the way to the left and all the way to the right, hearing the motor the motor make noise as you push it past where it is calibrated to stop at. Then do a calibration and after installing it back on the door. This made it work for a little while, then it jammed again. When I called back they made me send them a second video of the lock not working. They then had me go through the reset/calibrate procedure again. Again it worked for a little while, then jammed again. This time they demanded a video of me doing the reset and caliber procedure. Holding the iPad to do the video, phone to operate the lock, and operating the lock was challenging, and I didn’t get it all filmed. I did get the lock reset/calibrated so I reinstalled it again. When it jammed a few more times, I did the reset/calibrate procedure again. Hoping that it might continue working after one of the resets. But of course we all know the definition of insanity. Doing something over and over again and expecting different results. Well apparently August and I are both insane. Because after having it jam up, resetting it, and re-calibrating it probably 10 times it still jammed up. I called them back and of course they demanded I send them a video of me going through the reset and calibrate procedure. I created the videos and sent them to August. They then emailed me that they watched the videos and saw that I was doing the reset and calibration correctly. However the they said that the video didn’t show that the lock was jammed up and not working after the reset. They said that they needed me to send them a video of the lock not working. I guess the two videos I had sent them already of the lock not working were not good enough. Basically all this come down to that when the second generation August lock was six months out of warranty it was easy to not even try to get the lock to work and just say it was out of warranty, so I have to buy a new lock. When the Smart Lock pro stopped working, barely out of warranty, it was harder to say it wasn’t their responsibility. So they tried very hard to get the lock to limp along until they can say it is out of warranty and not their problem. Avoid this lock. It fails shortly after the warranty runs out and they don’t support their product.

This is a good design. If your door fits the spec, it works great.

The only think I wish is that it wasn't so big otherwise works great!

August smart lock. Extremely easy to set up. App works well.

Love this thing! It’s so easy to use and install. Must buy

Easy to install and use. Connect well to wireless and reacting time is quick.

Easy to install And works great, works with alexa And control4

I received this as a gift & I can’t believe I ever lived without it! Highly recommend!

Have had this product for nearly two years. The lock and app work as advertised. Like the fact that it will automatically lock or unlock the door is I live the "perimeter" defined in the app. Wish it would link to my Ring devices (specifically alarm system) Maybe the two companies will realize that working together would be in their best interest.

Lock was easy to install and has worked great. Would highly recommend.

Set-up took maybe 15 mins. I haven't had any issues with the system at all. Highly recommend.

Very convenient and cool looking great design. Really enjoyed using it

Perfect smart lock. Nothing to change other than the dead bolt inside. Its peace of mind.

Works how it’s intended to. But if you’re door isn’t perfectly aligned, it will just try to lock over and over until the door is manually locked. It’s not the Lock’s fault. I wish the “Puck” didn’t stick out so much but I knew how big it was before I bought it. Feels cheap when you manually lock it.

Easy to install and works well. Have had mine installed for a few months now with no issues.