Customer Ratings & Reviews

Not happy. The TV is fine but was hung on my existing bracket and which cannot be adjusted move backward or in any other direction. The TV is about 2 feet forward the wall and looks so bad. I will have to have it re-installed along with a new bracket if needed. He was quick and courteous but also left incomplete paperwork, most of it in Spanish. Not even a sales receipt. Really looks bad, like it's suspended from the ceiling.

The reason i give 3 starts is Geeck sqaud were not able to get the sourround sound going now i have $800.00 equipment laying around the house Which it was a waste of money.

the installers did not have a clue how everything went together. He was even going to use a 2 inch screw to hang the mount . tv and mount only requires a 1 inch screw so no clue what he would have done if he tightedned it up before I stopped him. installers were NOT geek squad but some outfit out of texas that hires installers site unseen. I returned everything.

I bought an s95c 65 samsung tv. I mostly play games on my xbox. The geek squad came in and installed it and offered me a longer hdmi cable that would was long enough to reach my xbox. So i bought that cable and everything should have been great. Except it wasn’t. Every once in while between 5-15mins the tv would go to a black screen for about 3 seconds or so, causing issues in games like Call of Duty or Elden Ring. So i had geek squad come out again, and they told me there wasn’t anything wrong with the hdmi cable. He changed some settings on my tv and left, and later i was still having the same issues. I went to best buy and exchanged the cable, and it was still doing it. Finally after a lot of hours of research, (trouble shooting, talking with xbox and samsung) it was the fact that the tv supports 120fps and the cable only supports 60fps. So now I have to make another trip to best buy and buy the right hdmi cable. The geek squad rep should have known what cable the tv requires. This was almost a $4000 tv. It should have been a premium and smooth experience.

I had a third-party mount my TV they were good but I find the overall geek squad plan and cost quite expensive. But since my TV is so expensive I feel scared not going without a geek squad plan

Geek squad did not do the install, it was another contract installer. They did not follow manufacturing unpacking and handling. I was terrified the thin OLED would break. They got lucky. Insist on the Geeks.

The geek squad did not show up a contractor did. And we additionally bought a sound bar from them and we're disappointed. It did not go with our Visio brand new TV.

Seven weeks from purchase on December 1 2024 to installation January 27 2025. Numerous cancelations for the install. My original mount was out of stock. I was not informed of this. The manager on John R was helpful and furnished an upgrade. The contractors who deliver and install are no good. I had to miss work three times. u but no response. The Geek Squad from Ohio had to travel to Michigan to install my Television. BEST BUY you need to care about your customers, I missed having my TV for my Christmas party.

The agents mounted my tv and connected fire stick, DVR, and CD player, but I don’t think the connection is right because I am hearing a sound vibration.

The installers were a little rough around the edges for what I paid. Inconsistent use of masks while in the house, which was concerning during a pandemic, but they were nice enough.

The first visit was disappointing, but the supervisor has rescheduled a visit under the service agreement, so I am looking forward to an acceptable visit.

Worst Service Ever! I will open dispute for that. I paid full price for a full service. I didn't get full service. I can't talk to any Best Buy representative. Third party company first told me they would do it then they asked extra 230 $ dollars for that. Would never ever ever ever ever purchase this service again. I am writing this while waiting on the phone for the 50th minute.

Horrible. The two person team installed my 86" Samsung TV and a soundbar was a contracted crew, not part of a Geek Squad like I thought I was getting. They inspected the cable box connected to the TV in my guest bedroom, which was functioning perfectly before they came. After plugging and unplugging wires into the bedroom cable box, the bedroom TV no longer works with a message that it is "not connected". The install crew said that I will have wires hanging from my new TV to the new soundbar they were to install and seemed to try to talk me out of having the soundbar installed. Ultimately only 2" of wire is exposed and is practically unnoticeable. I feel all they wanted to do is get out of my house ASAP and rushed the job. I don't know if the install team is responsible for the new TV and sound bar not having volume coming from the new TV, but 3 days after the install I had and still don't have sound coming from the new TV and have been unable to watch my new 86" TV for 9 days and counting. When I initially called in for repairs the earliest appointment I could get the Geek Squad to repair the volume and bedroom TV was 20 days. That what I got for $2650. Terrible install team, shame on Best Buy for making a customer wait 20 days on a new TV I purchased from them.

Very disappointed in geek squad tbh. They no-showed for the first appt saying they didn’t have the gate code and they were unable to get hold of me. Turns out they had my number down incorrectly. Called the following day, rectified the issue and set up another appointment. After waiting another 5 hrs, they no showed again. Took an hr to get hold of someone in theatre supply only to be told the appointment was never made ( despite receiving notifications to the contrary). Set up another appointment for the following day. Called as I’d been waiting 3hrs already and had an inkling they were going to disappoint. After being on hold for yet another hr they tried telling me that someone came round but didn’t have the gate code n could not contact me, which was total BS as I’d made sure my correct details were on the account on 2 separate conversations with them. They finally were able to get hold of the mounting division and send someone out. The tech himself was lovely, professional and efficient (10 stars for him) but this has totally soured my experience with geek squad and tbh I don’t think I will be a return customer. None of the people I spoke to on the phone took ownership of the situational and were happy to bounce you around multiple departments and make false assertions.

The TV is secure on the wall but is mounted crooked. I did speak with manager and he said he would sent someone out to fix it for me.

If possible would provide a lower rating. Had problems with TV connectivity immediately after installation- Best Buy was not available with protracted telephone holds and poor service. Finally reached customer service (actually lack of service) Told to contact store manager but all calls routed to a central office (likely in a third world nation). Ultimately needed Verizon (at acost) to fix problem as installers forgot to connect TV box with power. Now dealing with Better Business Bureau.

Mounting was incorrect, taken down and remounted. Still not centered on wall! We gave up and let it be as it is. Annoying

The main geek was unpleasant and off putting. Grunted will installing tv and put unnecessary holes in the wall and did not tell us. Did not dress the wires just left them a mess. Horrible experience for paying a premium for them to hang a tv. Very disappointing.

The agents mounted my TV but less than a week later, the ATT cable box they velcroed to the back of the tv fell down and is now dangling by it’s cord. They hooked the tv up to the sound bar we already had, but we cannot get sound. I had to reset the sound to the tv sound setting. I want them to come back and fix these problems without charging us again

Would not buy from Best Buy again. 1st I was sold the wrong tv mount after having a consultation of what I need & told I had paid for the installation. Then the site survey appointment was never made. I went to the store, and was told I’d be reimbursed for the $149 for the inconvenience. Noticed it was debited not credited. 3rd time at store, explained situation refunded the $149 they took instead f refunding. And then never gave me my actual $149 for the inconvenience. Issue was escalated & no one has contacted me or refunded my $149 for the inconvenience. It wasn’t heel squad, it’s the store staff& managers. Never a store manager only department managers! When I called the store it goes to a call center & could not speak to anyone at the actual location. Had to drive up.