Customer Ratings & Reviews
- Model:
- F9K1113-BBY
- |
- SKU:
- 4070013
Customer reviews
Rating 4 out of 5 stars with 1792 reviews
(1,792 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Dual-Band AC+ Gigabit Router's ease of use, performance, and range. Many appreciate its straightforward setup and the excellent value for its price. While some users experienced connectivity challenges or signal strength issues, positive feedback on streaming capabilities and compact size is also prevalent. Overall, the router receives praise for its performance and ease of use, despite some reported compatibility problems with certain devices or internet providers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Signal strength
Rated 1 out of 5 stars
Requires a Lot of Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.12/30/2016 -- Purchased from Best Buy, Clearwater, Florida in July 2016. Horrible WiFi coverage in my two-story 1,400 SFt townhouse. In October 2016, Belkin issued a firmware update for this model, but this router DOES NOT install the new update automatically. It keeps telling you that its firmware from 2014 is current and up-to-date. You must download and install the firmware manually yourself. The user interface on this router (using 192.168.2.1) is horrible. You must get guidance from Belkin's Tech Rep in order to get this router working. What a waste of time. Oh, and DO NOT use "Intellistream" feature on this router. It will mess up your signal and strength -- leave that INACTIVE.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi MaxZ,
The router’s performance could be affected on how it’s set up and the environment it is placed in. We would like to get you in touch with our Escalation Engineers to further investigate the issues you’ve described with the router’s firmware and Intellistream feature. Please get in touch with us at BelkinCares@belkin.com with your contact details and the link to this review.
Regards,
Rechel
Belkin Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great wireless router!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice router! Looks cool too. Easy setup! Very easy!
I would recommend this to a friend Rated 5 out of 5 stars
router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.top tear router for a decent price, it is dual band
I would recommend this to a friendRated 1 out of 5 stars
Horrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this. Hours of talking to belkin on the phone and emailing them. They cannot get every device in our house to work with this. They get some devices working then the others don't work. We go around and around changing settings. All of our devices do work with it but not all at the same time.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi girlsnme2003,
The time you've spent in writing this review is greatly appreciated. We regret hearing your experience with our Belkin AC 1200 DB Wi-Fi Dual-Band AC+ Gigabit Router and with our Support team. We would like to help you check what might have caused this challenge and to trace the history of your case. Please send us an email at BelkinCares@belkin.com with the case number provided by the Support team or your contact details. We'd like to look into your case so we can work on a resolution.
We'll be waiting for your response.
Regards,
Belkin Support
http://www.belkin.com/us/support
Rated 4 out of 5 stars
Great for my apartment size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great signal strength for what i needed it for in my apartment
I would recommend this to a friendRated 4 out of 5 stars
Good product for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works for the purpose we bought it for.
I would recommend this to a friend- Pros mentioned:Setup
Rated 1 out of 5 stars
Junk!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation they say, just plug it in and go...BS! It worked, until my computer hibernated. Then, when I come back and move the mouse to bring it back online....no connection. After going thru several steps it was determined that the modem needed to be rebooted. After having to do this numerous times, I contacted Belkin support. Talked to several people on several occasions to no avail. Each time the computer hibernates, the router fails to talk to the modem. Taking this unit back AND WILL NOT be buying another Belkin piece of $h*t.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 2 out of 5 stars
Drops connection to Internet often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every morning I would wake and wonder if this router was still connecting my home to the internet. Often the answer was "no". So I threw it out. Finis.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, JimmyLikesRye,
It's possible that your F9K1113 Router's firmware is corrupted that's why it drops the internet connection often. We regret to hear that the router is no longer with you as we could have endorsed your case to one of our Escalation Engineers for a fix.
Should you have other Belkin device that needs assistance, we'd be more than happy to serve you at BelkinCares@belkin.com.
Regards,
Jay
Belkin Support
- Cons mentioned:Signal strength
Rated 1 out of 5 stars
JUNK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to replace an old Linksys, but the old one is more reliable then this one. It doesn't reach the distance my other did. It doesn't allow the connections to stay connected and that's if it even shows up at all. If I am able to take it back, I will. I would NOT recommend this at all! Don't buy it because it states it'll do the job, because if you're constantly using the internet or have a gamer in the home, this one will NOT do what it states!!!!!
No, I would not recommend this to a friend Rated 2 out of 5 stars
Looses internet connection everyday, Terrible!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO MORE BELKIN ROUTERS. I bought this router last year, connection was good for a while, now everyday the router has TO be reset because of loss of internet connection. Called Belkin to troubleshoot, they said it's the cable company's problem. I had someone from India, sorry but that made for TERRIBLE service. I couldn't understand her english at all. Called my cable company, they said it's a router problem. Great, stuck with an very expensive router that keeps timing out.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Amalin,
This is not the experience we want you to have with our support as well as using our product. Please provide us your case number at BelkinCares@belkin.com so we can have this thoroughly investigated. Include the link to this review for reference.
Regards,
Rechel
Belkin Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Keeps getting diconnected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I bought a Belkin product it disappointing me. It keeps getting disconnected after every 5 minutes. Not only that, it doesn't even have any application that allows you to control your wifi. Although there is the Belkin dashboard, it barely allows you to customize parental control. So i just returned it and got a Netgear router that actually WORKS!!
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, Mohammed,
The Belkin F9K1113 is expected to deliver a stable and reliable connection once it's set up. Our Escalation Engineers could have helped you optimize the router's wireless settings in order to improve its performance.
As for your feedback with the features on the Belkin's dashboard, we have taken note of this and we'll definitely share this with our Development team. Should you need any assistance with your other Belkin devices, please reach out to us at BelkinCares@belkin.com anytime.
Regards,
Kristine
Belkin Support
Rated 1 out of 5 stars
wouldn't connect to playstation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wouldn't connect play station 4 got no where with support in India after 35 minutes. Poor brand, poor support. Exchanged for Netgear brand.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Teee,
Thank you for bringing this to our attention and we apologize for the experience you've had with our support as well as using our product. Feel free to email us at BelkinCares@belkin.com with your contact details and location should you have any Belkin products in the future. Please include the link to this review for reference.
Regards,
Belkin Support
www.belkin.com
Rated 1 out of 5 stars
Solid Router, Worthless Features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So today I purchased a Belkin router. AT&T provided me with a new modem last week and the WiFi signal was extremely weak. I loved the fact that it was dual-band router and had 2 USB ports (1 3.0 and 1 2.0) on the back. The reason I opted for this router over an access point is because I wanted to be able to plug in an old hard drive I have laying around and use it for network storage. Apparently Belkin doesn't care about their software and has not updated the drivers to work with any OS X past 10.7 (Or past Windows 8). Which is unreal. So basically the USB ports on the back of the router are completely worthless. This was confirmed by Belkin Customer Support who said "our software team is working on it and you may see a driver update in the future". Well its been over half a year since OS X 10.11 came out. I am astounded. There is a 30-day return policy that I will be absolutely taking advantage of..
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this router to replace a Belkin N600DB that died after about a year and 1/2. Because that router had questionable range for my "streaming" needs in another room, I wanted a router that would give me better range. This new router was about $30 more than my old one, but I expected that the extra cost would give me the performance I needed. It was easy to install but the range was terrible. I live in a larger home but it only gave me about 35 feet of range through one wall at the most. My Roku box would not even pick up the signal and my laptop would only show "one bar" of reception at 35 feet. I spent 45 minutes chatting with Belkin Tech Support. We tried changing channels and resetting the router but to no avail. I returned the router and bought a Netgear R7000 which cost twice as much, but has great reception throughout my house. So far it is apparent that you get what you pay for.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi FlyGuy,
We would like to thank you for your thoughts about the device and for trying it. How we wish you still have the device so we can check the situation further. You may contact us or send us an email at BelkinCares@belkin.com, with your contact information and location if you have other inquiries or when you need assistance to other Belkin devices that you own. We'd be happy to assist you.
Sincerely,
Belkin Support
www.belkin.com/support
Rated 1 out of 5 stars
difficult set up and short range!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a belkin n bought 7 years ago that had better range than this. I will be returning it as soon as I can.
No, I would not recommend this to a friendRated 1 out of 5 stars
Keeps dropping signal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work from home and need a reliable router, this is going back as it keeps dropping.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi,
Thank you for taking the time in providing us a product review and we'd like to apologize for the inconvenience you've had with the device. We definitely want to check your unit out and assist you with the challenges that you're having with it. If you'll give us a chance to do that, please send us your contact details via email at BelkinCares@belkin.com along with the details of your network setup so we can guide you in doing some troubleshooting steps with the device. Don't forget to include the link to this review for our reference.
We look forward to helping you out.
Regards,
Belkin Support
http://www.belkin.com/support
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy any Belkin products! EVER - Regret!!!!!!
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Jay,
We appreciate your time for sharing your experience with this router. Allow us to understand the situation so we can help you accordingly. Email us what's happening at BelkinCares@belkin.com together with your full name, phone number, location, and the link to this post.
We'd be more than willing to work this out with you.
Sincerely,
Belkin Support
www.belkin.com/support
Rated 5 out of 5 stars
Great router for home office
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy router to install, but a real "pain" to network
I would recommend this to a friendRated 1 out of 5 stars
Very poor wireless speed and horrible cust.service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router because we needed a new one and was told this would be perfect for the number and types of devices we have (5 game systems, 2 tablets, and a desktop). Well fast forward a few months and I upgrade to Suddenlink 20mbs speed and the router from that point forward begins to mess up. It constantly disconnects from the modem and its speed gets no higher than 50mbs when it claims to be able to handle up to 300mbs. In talking with customer service I can barely understand them, they talked in circles, hung up on me several times and made me go through hoops for a replacement. Needless to say I will be trashing this router and getting a better one.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, Steve,
This is clearly not the experience we wanted you to have from Belkin. If you have a case number from your previous phone call, please share it with us so we can investigate if there was a gap with the process. Rest assured, a coaching will be served to the representative who failed to address your concerns. Send us an email at BelkinCares@belkin.com along with your contact information and the link to this post for reference.
We sincerely hope that you will give us a chance to make things right for you.
Regards,
Jay
Belkin Support
Rated 1 out of 5 stars
Not all devices connecting; short range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I chose the Belkin AC router to replace an older Belkin N router. I connected the router and it did it's firmware upgrade. Everything seemed good, until I realized that many of our home devices don't connect. A smart TV, one of our laptops, and a tablet won't connect. They don't recognize the 5GHz band and cant connect to the 2.4GHz band. The range is bad too. The old Belkin router reached across the house, while this one barely manages to reach with 1 bar. If I keep this router, I will have to buy an extender. This makes me consider returning the Belkin and buying the another brand AC1200 with external antenna for a little bit more.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, Jodizzle,
This not the router's expected performance. Let's make sure that the unit's wireless settings are properly configured. Also, we can try setting fixed channels on both networks to help improve its wireless performance. Before you consider on returning it, please email us your contact information at BelkinCares@belkin.com with the link to this review so that we can have our Escalation Engineers further check what's going on and help you resolve this issue.
We'll expect for your email.
Regards,
Kristine
Belkin Support


