Customer Ratings & Reviews
- Model:
- F9K1113-BBY
- SKU:
- 4070013
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Dual-Band AC+ Gigabit Router's ease of use, performance, and range. Many appreciate its straightforward setup and the excellent value for its price. While some users experienced connectivity challenges or signal strength issues, positive feedback on streaming capabilities and compact size is also prevalent. Overall, the router receives praise for its performance and ease of use, despite some reported compatibility problems with certain devices or internet providers.
This summary was generated by AI based on customer reviews.
Power Cycles Everyday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router works great but Power Cycles everyday at 7pm. Firmware is updated,Self-Healing is off. Nothing showing in the Log on why it restarts everyday. If you like to game, do not buy this. Unexpected power cycles
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, Cocell,
It is unusual for the router to automatically reboot if the Self-Healing feature is disabled. Try plugging it into another outlet or use another power adapter. Email us at [email protected] with the results, your phone number, and the link to this post. We'd be more than willing to help you figure this out.
Regards,
Irish
Belkin Support
going back to the store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router looks great on paper. I got it to replace an old router that was fried by lightning at the suggestion of an employee. It was easy to set up and get everything connected and has some really nice features. But any time any device in the house starts using up any kind of bandwidth, it falls flat on its face and everything else starts disconnecting. I have tried using Intellistream and turning it back off, but nothing makes a difference. I have 60 megs down coming into the router but it seems incapable of directing any kind of traffic.
No, I would not recommend this to a friendDo not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this 23 months, in the past 2 weeks it has failed 5 times. I called Belkin customer service which is out sourced to a foreign country. Each time I was told to call back if it happened again and they would send me a replacement. The last time I asked for a supervisor who told me the same thing. If it fails again call back. Each call is very time consuming. TERRIBLE CUSTOMER SERVICE. Obviously the device is going out. This will be my last belkin device.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Toni,
We regret to hear the experience you've had with our support as well as using our product. We would like to review the steps you’ve gone through with our Customer Service team so this won’t happen again. Send us your case number or phone number at [email protected] with the link to this review for reference.
Regards,
Rechel
Belkin Support
Belkin Dual band Router Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 2 of these routers(Best Buy was GREAT about the returns). First one quit in two days, second on 10 days. Don't waste your time and all the frustration you go through trying to figure out whats going on. The router was easy to set up and get working, but the internet speed would drop in half all of a sudden, then completely fail.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Matureguy. We appreciate your time in reviewing our product. Does it drop both wired and wireless? If yes, check the connection directly to your modem if it's stable. If not, you need to contact your ISP. If it is, try changing the wireless channel on your router to 1,6 or 11 since these are non overlapping channels. If this doesn't help. send us an email at [email protected] with your contact details and the link back to this post. Regards,
Belkin Support
http://www.belkin.com/us/support
Terrible router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this router to upgrade my old Linksys E2500. Guy at BestBuy said it was the "Best router for the money" at the time. So I looked at some reviews and they were mostly positive, but also wrong. This thing would drop connection to the internet 5 times a day, or freeze requiring me to manually unplug it and plug it back in. I've gone back to using my old Linksys, its far more reliable.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, xx3rdwrightxx,
This is not the experience we wanted you to have. If you still have the Belkin F9K1113 router, we would be more than happy to get you over to one of our Escalation Engineers to sort this out. Email us the details at [email protected] with your contact information and the link to this review for reference.
Regards,
Jay
Belkin Support
Big disappointment of a router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using computers and routers for more then 20 years. This router, by far, has been the worst; limited instructions, no phone # for support and simply not "user-friendly". Had no problem hooking up my old routeer but could not get this one to work. I returned it and will probably use the tried and true Apple Air Port due to their superior customer service and ease of set-up.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, ck675h,
Your feedback is greatly appreciated and we regret to hear that you've already returned the unit. What you have experienced is very uncommon since hooking up the AC Gigabit Router should always be a breeze. We could have tapped one of our Escalation Engineers to look closely into your issue for further isolation. Should you have other Belkin device that you need assistance with, feel free to contact us directly [email protected].
We'd be more than happy to serve you.
Regards,
Jay
Belkin Support
Wouldn't recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Followed directions exactly and could not get it to work. Called the help desk (800 number). One hour and 45 minutes later doing the same thing over and over, then getting referred to a supervisor to do the same procedures multiple times - never did work. Wasted over 3 hours of my time plus the frustration of trying to work with people I could barely understand. Horrible experience.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi,
It's unfortunate that you’ve experienced this with our support as well as using our product. We want to look into the details of what happened and make this right with you. Please provide us your case number at [email protected] with the link to this review for reference.
Regards,
Rechel
Belkin Support
Bricked after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My router bricked after 2 months. Tried to call Belkin. They hang up when you press request for support. Tried to contact them through internet and their support is unreachable. Just noticed that they only offer support up to 3 months which is ridiculously low. Not sure what to do. I would imagine the warranty hasn't expired in 2 months but can't return product or get fixed if they won't respond.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi Dave,
Our appreciation for bringing this to our attention. Select Belkin routers recently had an outage due to a glitch occured in our data center. We also experienced a spike in the call volumes which resulted to an error in the telephony. Fix was already confirmed and your Belkin router should now be able to get online. You may also need to powercycle network to get it back online. You may refer to this link for the steps: http://www.belkin.com/us/support-article?articleNum=117687. In case, your router is still not able to go online, please do send us an email at [email protected] together with the link to this review.
Regards,
Belkin Support
www.belkin.com/support
I'm done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning (Dec '15) I've had to reset this daily to keep the wifi signal. I've updated Firmware, reset a100 times &, moved it's location in my 1700 sg ft townhome, all to no avail. Should of read these reviews & exchanged it while I could. Don't think I'll ever try Belkin again.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, LindaLosingIt,
Updating the firmware and resetting the router usually helps to straighten up some issues. Since the wireless connection is still dropping, it would help if you'll change the wireless channel as the signal could have been affected by some interferences. Email us anytime at [email protected] and indicate your phone number and the link to this post.
Regards,
Irish
Belkin Support
Decent speed when close to router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When in the same room as the router the speed is fine, but once I start moving away from it the speed is terrible. My PC is set up a few rooms away from it and it is worse than dial-up. I wish I could return this, but I am past the return period. I do not recommend this router.
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Hi, mirkky,
The signal interference is one of the factors causing the decrease of speed with your Dual Band router. Please allow one of our Escalation Engineers to take a closer look at your network setup and help you optimize your router's settings to boost the speed your Wi-Fi network. Send us your contact information and the link to this review at [email protected].
Regards,
Jay
Belkin Support
Not so great Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace my old N router and it turns out to be a piece of junk it runs at 1/2 the speed of the old N router. I will be returning it.
No, I would not recommend this to a friendNot worth any price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst router I have ever used Geek squad recommend get another brand
No, I would not recommend this to a friendBrand response from BelkinStaff
Posted .Dear Lunsk,
We appreciate your time for sharing your experience with us. We'd like to know what are the challenges you have encountered with the router. Allow us to help you and tell us more about the situation by sending us an email at [email protected]. In the email, indicate your name, contact details, location and the link to this post. We'd be glad to hear from you.
Sincerely,
Belkin Support
www.belkin.com/support