Customer Ratings & Reviews

Tech help by phone, on site and even at home is covered in this invaluable membership. In one phone call a question can be answered, a problem solved or an appointment with the Geek Squad at your Best Buy can be scheduled. We have had and used this service for years--never disappointed!

The my Best Buy Total membership is extremely valuable. The coverage it offers, combined with the discounts and extra perks makes it an extremely valuable investment, especially when you own alot of tech.

Best Buy’s membership is absolutely worth it—exclusive deals, faster support, and extended warranties make every purchase feel smarter and more secure.

Our experience of purchasing a new computer was awesome. It had been 24 years since our last computer purchase. Of course, many new and exciting features are now available. Our sales representative was very knowledgeable about what each computer offered.

As a frequent shopper at Best Buy, I recently opted to invest in their Total Protection Plan, and I'm pleased to share my experience with it: Coverage: The Best Buy Total Protection Plan offers comprehensive coverage for a wide range of electronic devices, including laptops, smartphones, tablets, and more. What sets it apart is its all-encompassing protection against accidental damage, hardware failures, and even normal wear and tear. Knowing that my devices are safeguarded against unforeseen mishaps provides invaluable peace of mind. Convenience: One of the standout features of the Total Protection Plan is its hassle-free claims process. In the unfortunate event that my device requires repair or replacement, I can simply initiate a claim online or by phone, and Best Buy takes care of the rest. Whether it's a cracked screen, water damage, or a malfunctioning component, the process is streamlined and efficient. Quality of Service: I've been consistently impressed by the professionalism and expertise of the Best Buy service team. Every interaction, from filing a claim to receiving repaired or replaced devices, has been handled with care and attention to detail. The technicians are knowledgeable and responsive, ensuring that my devices are promptly restored to optimal condition. Value: While the Total Protection Plan requires an initial investment, I believe it offers excellent value for the coverage and peace of mind it provides. Considering the high cost of electronic devices and the potential expenses associated with repairs or replacements, the plan more than pays for itself in the long run. Plus, the added convenience of not having to worry about out-of-pocket expenses for unexpected repairs is priceless. Overall, I wholeheartedly recommend the Best Buy Total Protection Plan to anyone looking to safeguard their electronic investments. With its comprehensive coverage, convenient claims process, quality service, and excellent value, it's a smart choice for protecting your valuable devices and ensuring worry-free usage for years to come.

The overall membership is highly recommended. The benefits, including member-exclusive pricing and unlimited Geek Squad assistance, provide excellent value. The extended protection plans on purchases also offer significant reassurance.

Incredible value in my opinion. After getting enough tech to believe it was worth it, I no longer have to worry about my tech having issues. The 2 year support and 90 day price match are great.

Its like having the ultimate benefits bundle. Theres great discounts and protection. I find the extended return policy helpful so i dont feel rushed in making a purchase

I have found no matter how many times or how many of the family laptops need updates or saving data, a Geek Squad Agent is always there to provide the assistance we need.

Although, I haven’t had a chance to use it yet I know from others that it’s worth the investment in getting, especially if you tend to purchase a good bit of technology.

Although I struggled to contact the store directly and that was very frustrating and could of been an unnecessary roadblock, my in store experience was great and everything went smoothly.

To be honest, I signed up for a discount… I’ve actually had a very complex year with all of my technology lol. I’ve had my laptop crash and computer is malfunction and having this has been really useful this year. Personally, I think it is overpriced, but I have definitely gotten mymoney back with all of the repairs and services that I’ve used with it. But the gentleman who helped me set it up was not nice at all. Definitely lied about how it works and the cancellation policy but does not matter anymore because I have actually found to take good use for it. Five stars for the product and zero stars for the employee that help sign me up.

I love the membership wirg the geek squad support and all the other benefits that comes with it , able to get some things replaced if non functional.

Best thing I’ve purchased . I don’t have to worry about purchasing multiple warranty everything is covered it comes in handy . So easy and convenient

My purchase of a yearly contract is great because one never knows what may happen. I live near Prescott and this is the only store near us. s a senior options are minable. Service is greatly appreciated.

I feel secure knowing I have a five year warranty. I purchased a TV from another competitor I was treated horribly. I will now be going to Best Buy for high ticket items. Thank you for restoring my faith and offering quality products.

The noise cancellation headphones I ordered are first class. Bose is the best quality of any I have ever owned. The most comfortable on my ears too.

Total tech is a great deal when computer needs help. We greatly appreciate techs being able to take over computer online and fix the problems without having to take product into the store to be fixed.

I have been buy alot of thing from bestbuy and everything working very well i bought a playstation and labtob and 4 phone with different brands and all work very well

This membership is ultimately the BEST deal! Member prices in addition to unlimited Geek Squad support are awsome. I also love the fact that I get protection plans on all my purchases. It's a win win all around that produces great eace of mind for me.