Customer Ratings & Reviews

Buying a new computer, switching to Windows 11...and both requiring the transferring of data and other considerations we were not aware of. The Geek Squad representatives were patient in explaining necessary changes, making recommendations, and following through

My membership offers exceptional value. The member-exclusive pricing, coupled with unlimited Geek Squad support, is highly beneficial. Furthermore, the assurance provided by the protection plans on our purchases is greatly appreciated. *Thank You Best Buy

This membership is a real great value, over time there are things that will add to my purchases and knowing i am getting the best deal is awesome

I truly appreciate the services I get when I walk in to the store in Tuscaloosa, Al. The employees are very friendly. You feel like you a a VIP.

As an older couple, this is a great product that makes our lives easier and a great comfort to know that things will be taken care of--correctly!

I recently had an issue with my laptop which the geek squad were able to address and the cost would've been the same as the mentorship which gives alittle piece of mind for potential issues during the year. And you don't have to worry about costs in the future. I just don't like that they do automatic recurring charges each year.

Awesome way to save and stay in the now. There always something new coming out and with this membership it gives me promotions that I can use towards my next purchase.

Don t know much about the membership. I left the store without the geek squad appointment i requested and have no idea about what i get as i told the sales person my husband had just died a veteran and i needed a reliable way to handle V A coraspondance i got office 365. I hope has some kind of protection for the lsp top. Its taken me 4 days to add my pay accounts to it. So i guess i really don t know if its a good deal or if i was just up sold because i was a woman who lost her husband.

The Best Buy membership program is absolutely worth it. The free shipping, exclusive discounts, and extended return windows make shopping so much easier and more affordable. On top of that, the added protection and support give real peace of mind with every purchase. I recommend this membership to anyone who isn’t signed up yet. If you shop at Best Buy even a few times a year, the savings and convenience more than pay for themselves.

It is a relief to have Best Buy Total Membership in case anything happens to my computer or if I need help installing a new program. Geek squad is there to help.

Great value especially if you're buying a handful of tech for gaming, work, or school with easy returns or refunds and every single item coming with a warranty.

this membership is a real value, member prices, plus unlimited geek squad support are great, also love the piece of mind of getting protection plans on our purchase!

I have used the membership to help with computer problems, and all within a short time after signing up. Great help from the Geek Squad. Keep up the good work. You are the best!

I have tried several tech supports, but none are as expected. I make sure to renew each year because of the response time and expert tech whether by phone or house call.

I hoped to get help resetting some of my tablets. I need to add a new windows 11 to my computer because it has so much malware that’s hidden. Can you help with this?

So I just recently bought this membership and let me tell you first of all I am not no bot secondly when I tell you this membership is worth it I am being very real with you the reason is because this membership has covered my whole pc every time something is wrong with it I always take it to them and sense I have the membership they fix it for me for free and I am glad I spent 180 on this membership it was worth every penny.

This wonderful contract is a true blessing, as it allows me to have my laptop running and keep it running. The price for this 1 year contract is cheaper than what I have paid in past years for a professional computer repair technician to come to our office!!

I LOVE my Samsung QLED TV!!!! I got the 50 inch and it's perfect for my family room!!!! What a difference having an excellent quality TV makes!!!! I got a great sale price and am good for any price adjustments for 2 months!! You can't beat a deal like that!!!! Thank you Best Buy!!!!

To be honest, I signed up for a discount… I’ve actually had a very complex year with all of my technology lol. I’ve had my laptop crash and computer is malfunction and having this has been really useful this year. Personally, I think it is overpriced, but I have definitely gotten mymoney back with all of the repairs and services that I’ve used with it. But the gentleman who helped me set it up was not nice at all. Definitely lied about how it works and the cancellation policy but does not matter anymore because I have actually found to take good use for it. Five stars for the product and zero stars for the employee that help sign me up.

I have no complaints the salesman saved me a lot of money and I bought a lower priced laptop that was on sale and it had the same features as the one I had my eye on. I bought a Lenovo Legion