Customer Ratings & Reviews

My Best Buy Membership serves my needs when I need office supplies, sales on new tech equipment, and repairs of my current HP Equipment in usage.

So far, so good. I only wish Best Buy would use their own employees for deliveries instead of contractors. However, I will be canceling at the end of my two years because the new program does not have free in-home delivery and installation (w/mounting) nor free protection (so, it's $179 for what, I do not know)!

This membership is a fantastic deal! The discounted member pricing is a huge perk, and having unlimited Geek Squad support is incredibly convenient. On top of that, the added security of protection plans for our purchases gives us complete peace of mind. Highly recommend!

This membership is well worth the price! It protects my new Apple MacBook Pro, and all other technology which we have them service, etc. As someone who is not super technologically savvy, this gives me peace of mind!

This membership is a bonus for our household because we do lots of shopping in Best Buy for electronics, large and small appliances. It is a great membership to have and it covers most electronics and appliances. It is also a great value price.

This membership is a no brainer if you have to have service. Plus very convenient to schedule service ahead of time.

Love having Total Tech. I wouldn't be without it on purchases.

There is great value in having this membership. The Geek squad members are very knowledgeable.

I was lied to when I bought this yearly membership. I was told I would get support for all my computer and phones that I already own and for devices I buy in the future as long as I keep up the contract. I was told I could bring in older computers and they would optimize, answer questions, etc. I asked, any age? What if I don’t have my receipt? She said, it didn’t matter, as long as I paid the contract and if I didn’t like the service, I could cancel at any time and only pay for the time used. When I finally had time, I brought my older laptop 72 days later (that I previously purchased at best buy) in to be optimized. Geek squad said, it was too old, nope, won’t help me. He told me, “I probably got a new part time employee that was over zealous in selling the service and they misrepresented”. This was not the case. The supervisor actually walked over and sold it to me after I declined what the part timer’s attempt. The supervisor added/made up fictitious incentives and features! When I went home, I called customer support. He said I was right, he would help me over the phone, which after an hour, he admitted he didn’t understand why it wasn’t working and that he couldn’t help me, and that he understood my frustration. I said I wanted to cancel my plan, he told me he understood. The plan cost me $180 and I only would receive about $74 refund even though I only had the contract for 72 days. I was furious, it cost me over $100 for 72 days of coverage that I didn’t even use. I asked to speak to a supervisor, which he told me would be a waste of my time ( he was right). Don’t fall for this scam. Don’t buy from Best Buy, they don’t answer the phones at your local store, you are sent to their headquarters. You can’t take the product in to your local store, you have to deal directly with the manufacturer instead. Why deal with a local store that won’t honor their sales

just received it , have not had chance to use and comment on ?, thought the service is extremely expensive.

Very helpful and comes in handy I’ll be buying this every year

Our agent was Adam and he went beyond the call of duty. Adam was understanding and highly qualified. He took the time to listen with patience and compassion to our urgent situation and did an awesome repair. I would highly recommend the Geek Squad membership to everyone due technicians like Adam working at the Best Buy Geek Squad! Keep up the great work Adam.

This membership is a great value and opportunity if you purchase all of your electronics at Best Buy.

Best Buy Membership offers exclusive benefits like free shipping, extended returns, and access to member-only deals. The program enhances the shopping experience with perks such as early access to sales and dedicated customer support. For frequent Best Buy shoppers, the membership can provide significant value and savings, making it a worthwhile investment.

The $200 price tag seems like a lot but if you make 2 purchases, then you have already made out. Our two purchases were TV and then a Microwave. Without Totaltech, this would have cost over $300 for the delivery, setup and hauling away. Further, the Geeksquad did an incredible job installing new TV and soundbar above my fireplace with complete courtesy and professionalism.

This takes care of any problems I might have with my purchases

The membership helped us towards our recent purchases!

Very good membership benefits! Highly recommended for discounts and protection for all the equipment you purchase.

this membership is a great value, I can come in whenever I need to get my devices checked and staff was very informative

Love this Best Buy perk. Highly recommend using the talented Geek Squad specialists whenever tech item fails.