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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 442 Showing 8,821-8,840 of 11,509 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as intended, no hiccups or anything of that nature, also there nice people

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for sharing your experience you had using your Best Buy Totaltech membership, we really appreciate it! If you ever need assistance, we got you covered 24/7/365 as you can reach us by calling 1-888-237-8289 that's 1-888-BestBuy, online at www.bestbuy.com/Totaltech, and through the Best Buy app. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This allows you to purchase with confidence. It also gives exclusive access to cool items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great thing to have. I would recommend to all buyers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up 85 in tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted Total Tech to get my 85 in tv delivered and set up. They did it perfectly.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We hope you are liking your new TV! Free standard installation on new purchases can make getting a new item much more easy to start enjoying your new tech. If you need any assistance with your new TV like adding an App we are available 24/7/365 by phone or online. We can help you get the most out of your technology and your plan. Feel free to reach out to us at 1-888-237-8289 or online at www.bestbuy.com/Totaltech at any time! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely would recommend because everything in your house is cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the perks that come with the membership. It has saved us a lot of money for install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service from really friendly, knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, super friendly, knowledgeable, can't say enough about the service we received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no greater value than the peace of mind offered by Totaltech membership

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, competent and customer orientated service. Thank you Geek Squad. You are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great membership to have when you have toys to play on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I ever made and was worth the payment for the job that was done

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are glad to have you as a Best Buy Totaltech member! With up to 24 months of protection/Applecare + on most purchases, 24/7/365 Geek Squad support, free standard installations, and free standard delivery we are here to provide peace of mind. For exclusive member pricing and other great benefits visit www.bestbuy.com/totaltech BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Totally Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this because you have ease of access to exclusive products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase a Total Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership was supposed to come with benefits such as specialized customer service, delivery and installation. In reality, none of that is accurate. I purchased TVs for delivery and installation. Ultimately none of them were delivered, there were multiple no call/no show situations for the installation appointments and I ultimately still had to pay extra to have the TVs mounted how I wanted them even though I was told that wouldn’t be an issue with the membership. The membership was basically useless so I canceled it. Best Buy’s system of not allowing customers to contact the local employees via phone or chat is horrible because frankly the customer service agents have no concept of what is actually happening with orders/appointments/etc.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      It is true! Totaltech does come with free basic installation and delivery for most items. You can view more information about installations and services here: www.bestbuy.com/totaltech. It appears that your TV may have been on backorder or there may have been an issue with the delivery team. If you need any additional assistance please call 1-888-237-8289 so we can further assist you with any issues. Your feedback is very important to us. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this plan. If anything goes wrong you just call and they help.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Taken advantage of.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with the service I received from the totaltech team, and would not recommend them at all!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great deal. I got fixed my two computers and one printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% worth the cost of investment if you are buying multiple products from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved on the traditional warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to save on the traditional warranty we would have purchased for our new lap top.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably use than one, but sometimes they’re not nice. And some of the Best Buy employees so polite and friendly. I definitely recommend the membership if you buy a lot in Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super awesome. Very friendly and supportive. Super duper responsive.

    I would recommend this to a friend