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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 33920 reviews

Rating Filter

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 442 Showing 8,821-8,840 of 33,917 reviews
  • Rated 5 out of 5 stars

    Mac Book Purchase Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my experience has been wonderful. Anytime I need something with my computer I have the best service needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I’ve purchased. Big savings and have a lot of choices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Savings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind with the protection plan plus the discounts and deals that are constantly being rolled out. Pretty much paid for itself a couple of purchases in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can reach geek squad quickly. Storage space great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this membership even my mother in law has it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the subscription for a few years now. Love it because it offers a lot with any of your products you have inside your house. Haven't really had to use for in house service. Because I always take my stuff to them. But they have fixed in a timely manner. Love this program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the total membership gives you AppleCare and warranty on every device you buy with the membership, it’s very good for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would help me with the warranty on the items, but when I did not renew it, all these guarantees would no longer exist. The customer service by cell phone or line is good, the staff is very bad, everything is always out of stock and if I had to recommend it, I would say no, I would expect better service for being a total customer, but it was not like that. They took too long to give me my refund for my first membership, I had both and they didn't even know how it was possible, they all told me different things and I never saw my money, do not pay in cash

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Backer19,

      Thank you for sharing your experience with us. I understand how frustrating and disappointing it can be when expectations are not met, especially regarding warranties, membership services, and refunds. It’s concerning to hear that the service you received did not reflect the value we strive to provide to our customers. Your feedback about the inconsistencies and delays is important, and we want to make things right.

      Please connect with us through a private message on one of our social media platforms so we can assist you further. You can reach us on Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, please include your full name, phone number, and email, and let us know that this is in reference to your My Best Buy review. Our support team would like the opportunity to learn more about your experience and provide assistance.

      We hope to hear from you soon.

      Best regards, BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    go geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yearly membership is wonderful no worries auto pay trust all geeks are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best But Total

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this membership for several years. Very worth it for the extra protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership and use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money and every product bought automatically gets a 2 year warranty and a nice discount on a ton of items. Peace of mind when buying anything thanks to the 2 year warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is amazing for a year it’s great and saves you a lot more than you soend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is great, they repaired my computer and also more all information from one computer to my new one at no cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Total Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like having the availability to get a refund of the difference if the items I bought goes on sale. Also like the ability this membership gives to cover the laptop for Geek Squad help or repairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the membership in this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great buy. It helps me install items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is pretty handy to have especially when you don’t know that much about computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. It has saved me money, given me quality Geek service and also given me rewards. Pays for itself.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned as not what i wanted and the policy was not what it was said to be. Very Disappointed.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Nancy! Thank you for your review of your My Best Buy Total membership. We're truly sorry to hear that your membership experience hasn't been what you hoped for. We understand that memberships aren't a perfect fit for everyone, and we appreciate you giving it a chance. If you have any questions or concerns, please feel free to contact us at (888) BEST-BUY or (888) 237-8289, or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Subscribed and totally worth the perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I subscribed not too long ago and I really like the perks that you get, longer return time, warranty up to 2 years on any device purchased and deals exclusively for members. The one negative thing about it is that after the warranty is used you do have to repurchase it after the use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have just in case something happens. I bought my son computer. My son is a bit of a klutz, which is why I bought the membership. He messed up his keyboard. We got it fixed for free. He had a few issues that were fixed for the membership. It would have cost a lot more if we didn’t have the membership plan.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad didn’t do much to diagnose a problem with a pc and then weren’t able to order in any parts . Talked me into getting this membership. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Having concerns with your repair attempts through Geek Squad can be difficult. Please reach out for support on any of our social media profiles. Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport) BBY-ExBrand_Totaltech