Customer Ratings & Reviews

This membership was recommended to me when purchasing some items at the store. At first I wasn't sure of the value, but after I became a member the difference was clear. For someone who purchases a lot of expensive technology for their children this is a great deal!

It's a fantastic offer and value considering you only get charged every year! All the perks it comes with including the extended return window, even better savings, geek squad and especially the protection plans! It's fantastic investment to make.

The membership is very needed. Never know when you may need to replace or repair something…. Love the service & fast timing!

The protection plan is awesome, the geek squad is awesome and the subscription price is awesome!

I take my laptop and desktop in for tune-ups every year. This protection pays for itself. The protection extends to the stove and refrigerator I bought at Best Buy. Go to some of the home warranty companies and compare.

I joined the Best Buy membership pacakge service so I have streamline service in the care of my new laptop and Office Tools platform services. I want to ensure that I will be cared for under the scope Best Buy has to offer for quality services.

My Total Best Buy Membership has been invaluable over the last year. It has provided discounts, Apple Care for some of our purchases and free installation of a new TV and peace of mind for protection with our purchases.

The benefits of this service if you shop at best buy even semi-frequent are off the charts. The annual price is the only detractor for me personally. But if you have more money and go to best buy multiple times a year I would definitely consider this service.

Its a good way to save money if you need repair on

The app lets you schedule appointment for tablet repair but the Geek service does NOT work in tablets. Misleading at best... Went to the store for nothing as tablet likely need just cleaning and need to delete some apps for to lsmall memory... We can do that ourselves but figured we have the service so set the appointment. At least the rep was telling the honest truth that the small memory capacity goes away with every update... The only solution basically is to buy a new tablet with larger capacity, move the apps there and delete from the old one.

I have had to return 2 TVs and the membership is more than worth it! Not only is the customer service a real person, they are friendly and talk you through any issue and get it resolved. I don’t regret my purchase for this service, I would highly recommend.

This is a great membership and offers great value and I use it all the time

I am glad that i got the memberships. My grandmother who passed away computer wasnt working so i took it to geeksquad and they looked at it, i ended up buying a new computer and the membership and they fixed my grandmothers computer! I was so thankful!

I’ve been a total tech member for 3 years now, and I can’t imagine not being a member. This subscriptions has paid for itself over and over, the peace of mind of two years of protection, and the geek squad support is fantastic!

This membership is of great value. I have received discounts since getting this membership. I highly recommend.

This membership was very handy when I moved into my house. Saved a lot of money on installs of tv mounts and product warranty’s. Not sure how useful it would be if you’re only buying one or two items, but definitely worth it if you’re buying multiply electronics and appliances.

The best i love best buy great customer service gu

So far I’ve only had to use once for computer service, but they fixed the issue remotely, timely and was very patient and friendly. But I was pleasantly surprised to find out that a 24 month protection warranty came with the purchase of a new range because I am a Total member!

My membership is a real value. I am confident when I have issues that need to be fixed the Geek Squad will be there to fix them ALL.

I signed up for the Best Buy Total Rewards membership, enticed by its advertised benefits. Unfortunately, my experience has been more disappointing than rewarding. Firstly, a key selling point—that phones returned within the trial period would have no restocking fees—turned out to be false. This discrepancy led me to spend excessive hours coordinating between my cell phone provider and Best Buy to rectify issues stemming from this misinformation. Furthermore, the concierge service, which claimed to expedite communication with representatives, fell short of expectations. I've encountered numerous instances where Best Buy representatives were dismissive, unhelpful, and unprofessional, leaving me feeling undervalued as a customer. Most recently, my purchase of an iPad Pro was marred by delivery mishaps. Despite explicit instructions for a signature-required delivery, the item was negligently left unattended in my building's hallway. Efforts to resolve this mistake were riddled with delays, misinformation, and a glaring lack of accountability on Best Buy's part. To exacerbate matters, during a customer service interaction, a representative made a deeply inappropriate assumption about my nationality, which was both offensive and entirely unfounded. In summary, my interactions with Best Buy's services have been marked by disappointment, unmet promises, and a concerning lack of professionalism. I caution potential customers to weigh these experiences carefully before engaging with Best Buy, as the company's service standards appear to fall far below what one should expect in today's market.