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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 573 Showing 11,441-11,460 of 11,509 reviews
  • Rated 1 out of 5 stars

    Paywall to PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost too much for too little. I wont use half this stuff but i guess this program is better than their old reward programs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a membership but still can’t use it. I would like better feedback and customer support as it is ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    free installation is only valid if you add the total tech to your cart at the time of placing the order. If you get total tech after your tv purchase you only get 20% off.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Once you are a Best Buy Totaltech member, free installation is automatically included with items you added to you cart. If you purchased Best Buy Totaltech after your purchase, and then requested to have them installed, you would receive 20% off for that installation. If you have any further questions, we are happy to help. Please call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289) BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    SAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything That goes Up 100% in cost must have more to show in benifits that this plan! I'm out!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cant believe that bestbuy is doing this. pay more to buy things?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not offer VIP orders online

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been try to buy GPU for my desktop computer and PS5 console. I have no luck to buy online. I to camp over night in line at the store with my figures cross hope to get the tickets to buy. Wish totaltech will give VIP members have more chance to get it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't even work correctly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be great to actually be able to use the Membership for the Playstation 5 Event, especially paying 200 dollars for the membership... Called support and was told 2-3 hours for it to be fixed, well its been 5 hours...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this for PS5.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this if you are trying to get a ps5. This product takes several days to activate and the ps5s will be long gone by the time they "activate" it for you.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Membership

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great advantages but takes too long for it actually apply to your account

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt activate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes over an hour to activate, waste of money. I have to spend $200 just to spend $500 and i cant even do that because it never activates.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cancel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please cancel my purchase hit wrong button to purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech Membership is not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sucks i bOUGHT it three times and I can't refund it or cancel because it hasn't activated yet even though it says activation will come when it is purchased

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this membership and all the exclusive access stuff isn't even available to me. what a useless purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been tryin to get a technician but they tell me different stuff like I need the yearly memebership so I bought it now they tell me to call tomorrow now they cancel and didn’t tell me now I bought it twice as nice and still can’t get no service from this company

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      It's always frustrating when a service gets cancelled! We're so sorry that you experienced that. We'd love to be able to assist with your concerns, please give us a call at 1-888-BESTBUY (1-888-237-8289), we're available 24/7/365 for our Totaltech members. We look forward to hearing from you. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Bad idea or horrible idea?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a horrible idea. Please slap anyone responsible. Try again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy soon to Be Fry's Electronics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    P2W Rewards system. Sad that they force this on you with any large purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought Membership - Can't use it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the membership on September 2nd of 2022, It will not allow me to redeem it on the account. Horrible customer service, I requested help and was simply ignored.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    total trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes too long to process. bought this to get access to purchase ps5 but it was sold out when the membership kicks in. waste of time and money. will be requesting a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What happened to free installation?????

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to free installation? Best Buy was my number one choice for appliances due to their great financing and free installation. They used to be the best.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      I apologize for any misunderstanding. Free standard installation is included with a total tech membership with purchases made at Best Buy. Please visit www.bestbuy.com/totaltech for any information regarding our membership. You may also call 1-888-237-8289 as we are available 24/7/365 for any sales and services assistance. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Extortion

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is extortion plain and simple, do not buy this.

    No, I would not recommend this to a friend