Customer Ratings & Reviews

My membership is a real value. I am confident when I have issues that need to be fixed the Geek Squad will be there to fix them ALL.

I signed up for the Best Buy Total Rewards membership, enticed by its advertised benefits. Unfortunately, my experience has been more disappointing than rewarding. Firstly, a key selling point—that phones returned within the trial period would have no restocking fees—turned out to be false. This discrepancy led me to spend excessive hours coordinating between my cell phone provider and Best Buy to rectify issues stemming from this misinformation. Furthermore, the concierge service, which claimed to expedite communication with representatives, fell short of expectations. I've encountered numerous instances where Best Buy representatives were dismissive, unhelpful, and unprofessional, leaving me feeling undervalued as a customer. Most recently, my purchase of an iPad Pro was marred by delivery mishaps. Despite explicit instructions for a signature-required delivery, the item was negligently left unattended in my building's hallway. Efforts to resolve this mistake were riddled with delays, misinformation, and a glaring lack of accountability on Best Buy's part. To exacerbate matters, during a customer service interaction, a representative made a deeply inappropriate assumption about my nationality, which was both offensive and entirely unfounded. In summary, my interactions with Best Buy's services have been marked by disappointment, unmet promises, and a concerning lack of professionalism. I caution potential customers to weigh these experiences carefully before engaging with Best Buy, as the company's service standards appear to fall far below what one should expect in today's market.

This membership is by far the best that I have received on a product they cover you completely, and they are first to help when you have an issue have not had one single problem with this coverage and would purchase it again.

This is very good for my life when I come to buy food and I get it phone watch and airport

Total tech is especially important for us older boomer clients. Have had Geek Squad to home several times to install new devices and to configure all my older audio equipment to work together. Very impressed with the Squad employees. Installation of new dishwasher was well worth the total tech membership

Membership has good value, but I think it is still slightly overpriced.

I have had the total tech plan for several years. Very useful. I can't imagine being without it.

Gives me great piece of mind for all of my Best Buy products, especially beyond the normal warranty.

Satisfied with this purchase, good value, good price

If you buy multiple products from Best Buy every year, it's smart of you to purchase total Tech! Everything you buy gets a free warranty and coverage! It's great to have

Most definitely the best I ended up getting the store credit card very easy processing will be back

Best Buy happens to be the closest Computer and technical store that is close to me; so that is why I give them my business. Pluss they are very good about calling you to see if everything is working okay.

This membership is a real value. Love the peace of mind getting the protection on my purchases.

So far I have used it once. The tech was very helpful as he explored the problem of no sound and then installed the sound. I am glad I have someone to call whenever there is a issue that surfaces. If tis continues throughout the year membership, it will be a good value.

The annual service membership is a great value even if used only 1 time. Someone in my fam uses it every month. Unlimited Geek Squad Support is Priceless! Love the peace of mind of getting protection plans included for every purchase.

Have had this in the past but the value has made so much sense to purchase again just for the coverage we now have for all devices as well as the protection plan for our apple products were free woth the purchase this was a no brainer!

I like the protection of my devices , plus enjoy being able to have fixed down asap .

Im glad i purchased this. It has saved me quite a bit of money! I highly recommend

I love this apple watch and it's accessories that comes with

Totally worrh it. No hassle service and replacement.