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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 574 Showing 11,461-11,480 of 11,509 reviews
  • Rated 1 out of 5 stars

    FALSE INFORMATION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told I had 15 days after I purchased a computer that I could still get this on this and purchased it later when I got home to find out it will not cover my earlier purchase!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I WANT MY MONEY BACK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your going to force people to pay just to get in line to purchase a ps5 then dont have your system crash.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership wouldn't activate. Spent almost 2 hours on customer service and still nothing.....Waste of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivery time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item its not instant delivery which I think its really affecting me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    waste of time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!TERRIBLE!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this bs to have access to the stupid bs PS5 event yet did not get fn access what a fn joke

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been on wait times equally almost an hour now, simply trying to schedule a set up time for a TV I bought at the same time I bought Total Tech.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is taking so long to activate the entire reason I purchased it is already sold out and n one of the help lines are available.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trap!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a trap. They will make it so difficult to cancel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT TRUST BEST BUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RIP OFF! I KEPT SAYING NO TO THIS OFFERING AND THEY SNEAKED IT INTO MY CHECKOUT! DO NOT TRUST BEST BUY WITH THIS CRAP!

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We're so sorry that the membership was added without your approval. Typically there are prompts that come up to confirm enrollment in store, we apologize if this was missed. Please give us a call at 1-888-BESTBUY (1-888-237-8289) and we'd be happy to help you cancel the membership and get a refund. Please make sure to do so within 60 days of the initial purchase or only a partial refund can be provided as this is past our return/exchange window for Totaltech members. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    DOES not activate promptly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the total tech and was told it wouldn't activate for 24 hours. I ended up having to purchase items without the membership because I was in need of these items previously to those 24 hours.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hi, Medi! Sorry to hear that the membership purchase did not go smoothly for you. Usually in the store, if you just purchase the membership on the same transaction as the items in question, it will all work as intended. But this may have been an online purchase, or some other complicating factor. If you like, please give us a call at 888-BEST-BUY (888-237-8289) and we will be able to give you some options for getting those items covered as if they had been purchased during the membership. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Gotta wait for money to clear as member to buy?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy i got the membership and i have to wait to be able to buy the exclusive deal online. Why is a membership pending?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not activate. Would not let you purchase an item that is reserved for TotalTech members only.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would Not Recommend Purchasing For PS5 Events

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this membership and it is not allowing me to purchase a PlayStation 5.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Required for a chance at high demand products?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot pay $200 just for a chance to buy a high demand product such as a PS5 or Graphics card. The other benefits don't work for my needs to justify paying $200 a year for this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    over price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too overpriced why are you guys taxing on it please make it less expensive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Totaltech membership

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this to get access to the ps5 console and it doesnt even work :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it, avoid!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes 4 hours to be applied in your account. Staff doesn’t help at all, blows my mind!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Old TTS was better this has too many stipulations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking hours to activate. Old TTS was better this has too many stipulations and fees.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A lot of money to hurry up and wait for nothing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk thst this doesn’t activate immediately and requires additional processing.

    No, I would not recommend this to a friend