Customer Ratings & Reviews

Don't let the unexpected got with guard down! A must have!

Membership is great, laptop went on sale and the price match dropped my overall price

I am so pleased with my decision to go all in with a membership. Peace of mind and great service. We also recommended the Geek Squad to my mother in law. She now has a membership.

very pleased that I got this service. especially since even the geek squad had difficulty putting in 2 items so how would I ever have completed it. yes its a plus!

I love bestbuy, the employees are very good and helpful. I have brought so many things and it’s always good to shop around.. reasonable prices and gifts card too. Love it.

This membership pays for itself every year with just the additional warranties for free on my other purchases and free shipping ! I get it every year!

Getting computer files switched from one computer to another. Has taken 5 days and still no computer. Very dissatisfied with service How long does it take? Paid almost 200.00 with tax and really I think the service stinks. I'll tell you more when I get it back.

This membership is very helpful and it makes me feel like I can use my computer without the fear of not being able to afford to fix it.

I reccomend to buy totaltech member a full-year because you can bring all laptop or any device to them to check and fix There is no extra cost, except Apple product

This is great value for money I feel assured knowing my products are protected. Not only does it cover devices bought at best buy but I can also get diagnostics for any other devices I have

The membership is a great value. Plus the special member prices is great. Can’t forget about the unlimited geek squad support. We use it quite a bit.

I love all the benefits i get for haveing a yearly memenership!

This membership provides real value. The customer service is excellent, points accumulate quickly, and I have peace of mind with all of my purchases.

probably 6 times a year I reach out for the Total Tech Team. Always helpful, very professional and completed / accomplished the request. I do recommend them.

There are quite a few scammy things about this plan and there is a near zero chance it will end up being worth the money. First of all. They show a total savings tally in your dashboard. This is fake. You’ll notice when you checkout as a Total member that they actually raise the price of every item by a little bit over what they normally charge and then lower it back to the actual price to show a “savings”. It’s a lie and it’s weird to me they haven’t been sued for it. Second. They charge a service fee for claims. If your TV breaks, it’s an additional $100 to have it looked at, so now you’ve paid $460 for the protection plan on that TV. I buy a ton of tech, and build a lot of PCs, and I’ve prioritized Best Buy for the last couple years. Even at that level of shopping with them, this plan has come nowhere near being worth the money. Other big retailers (the biggest) have better value protection services that are less of a hassle and don’t change their terms for the worse constantly.

Because I purchased a membership when I bought my new laptop, I feel confident that I can ask questions and get technical help whenever I need it!

This membership has gotten me all the babes and I am now treated like a king to everyone whenever I show them my “BEST BUY MEMBERSHIP” thanks Best Buy! Definitely recommend!

This membership is a real value. Member prices. Plus unlimited Geek Squad supports are great. Also, love the peace of mind of getting protection plans on our purchases .

Great for product protection and free installation whenever you purchase a tv. I was able to save money on the tv installation price since I brought the membership.

Honestly! The membership was awesome and more than worth!