Customer Ratings & Reviews

I didn't request a refund or cancelation of my membership and they have the transcripts to prove it but wont give me back my membership because of an incompetent employee

When ever I have a computer issue I get online and pull up GeekSquad and they take over and fix my problem. I've had Total Tech membership for years. It's worth getting!

This membership is a source of help and security for someone like me who is 79 and needs technical support. It makes me feel like y'all will be there when I need you.

The membership rewards and discounts are valuable. The comfort of knowing if I have a computer technical problem I now have someone to help resolve my issue.

This membership has more than paid for itself in service. The service is always professional and friendly.

This keep me safe knowing i have a very reliable service to fix all my equipment. I would highly recommend to anybody buying tech for a piece of mind

Thus is a good value if you use tech all the time. I don't use tech as much so a bit pricey for me.

I honestly never really used this and didn't even know I bought it. I don't think it is necessary. I will not be buying again.

This membership is a great value. It includes great prices and unlimited Geek Squad support for the items I purchase from BestBuy.

Whenever I have a computer problem. Best Buy send the Geek Squad and handles it.

Have has the membership for a little over a year. Some discounts are ok. While the peace of mind for the warranties is good, the first time I had to take an item in for service it was a HUGE hassle. Geek Squad is not helpful at all, therefore I don't think it makes this membership worth it.

What was supposed to be a 2 week laptop repair ended up with me having no laptop 2 and a half months and buying an entirely new one. So the tracking status got jacked up I called multiple times and nobody could find my laptop so i went in store and still nobody had my laptop. I get a call a week later saying they found it in the back. I pick it up but i get home to realise the only thing not broken on the laptop was the screen. After a week of struggling and finding more and more bugs I bring it back in. They tried charging me $70 to ship it back out for repair and I denied them that. I told them I want an entirely new laptop because I need my laptop for college and work. they tried to deny me because it was past 2 months but I ended up convincing them to let me trade in for another one because they f'd up. They had nothing in stock but downgrades but they tell me I can return it for full price and buy something else within the next 60 days. A month later I'm ready to upgrade and they tell me my laptop has a trade in value only of $170 of the $600 laptop because my total membership was canceled. So ofcourse I sell the laptop myself and bought a new one with NO TOTAL MEMBERSHIP because it's a scam.

This membership helped me save money for my computer part.

" I love the confidence given me with the total membership. I would strongly recommend that you get it. Worth the money

It does give you some good perks, but it is also pretty expensive. Some of the perks should be given even without the annual membership.

We had the total Plan when they covered install And haul off of appliances. It was a great plan that is no longer offered.

Excellent service, fast and straight forward. I've used it twice now and it was worth it because it was hassle free.

Quality long term coverage for multiple purchases and unlimited Geek Squad support is well worth the membership fee. Would have come in handy for purchases prior to becoming a Totaltech member.

I love that they can comer to my home or that I can bring it to the store. They were able to help my 81 yr old mother get her computer back to where she can use it. Thank you

This membership is wonderful! It has help with computer issues, TV installation, any Tech problems. I would recommend this Geek Squad to any of my friends-What a value!