Customer Ratings & Reviews

as a business owner and wife/mother-- have learned to expect the unexpected. having protection is peace of mind. worth it to me.

I've had this for a couple of years now, and the perks outweigh the cost. The discount and services provided are well worth it.

Best decision I made because several times during the year I had scams and needed someone professional to clean out my computer.

Words cannot express how good the service is and how knowledgeable and friendly all the staff is to us and others. Outstanding service Department with a 1st class Manager at the Baton Rouge Mall Store - Mr. Shaun

I got this because I have to do a lot of upgrades especially for my business. I told them to put a cot in the corner for me to save drive time to the store. The Geek Squad has been great.

When i have computer problems BestBuy's GeekSquad Total Tech are the only people I trust to correct my computer problems. They are the best & reliable.

Can't do without. I am an older person who is not very tech savvy. The Geek Squad is so helpful and patient.

I thinks this membership is well worth the price for the services you receive. You are definitely coming out on top.

The subscription always ends up paying for itself.

Excellent product! Perfect guarantee for all electronics!

Excellent product! Perfect for all electronics purchased!

Great service for quality products! Always satisfied!

Thus far i havent gotten to experience the full benefit of total tech just yet but its good to know that some of the items i have will be covered under certain circumstances.

Its a excellent choice and faster and easier, especially wity the holidays coming up, free 2 day shipping is the faster and easiest way to go

OH I can only say how amazing this totaltech plan is. I found it covers all my previously bought bestbuy tech I have and they are prompt and quick to resolve the issue at hand.

Great, no complaints whatsoever I’d recommend you’d get this on whatever expensive product you have if you have the means to do so.

My membership automatically renews but it was not until I was scheduling service at my home that I learned there is now a cost for Geek Squad service-- it is no longer free. So, I now need to determine my need for paying for service and paying for a membership are worth the cost, or just pay for service when it is needed.

I stupidly thought I was saving money by buying a TotalTech membership for my 2 appliances since I would save $100 over my local store on installation and haul away. Boy was that a dumb move! First, I should have supported the local store. But $100 is $100. The biggest issue is the "service". I bought a microwave & dishwasher. The dishwasher was back ordered so even though the microwave was able to be delivered the next day, they wouldn't let me split delivery. Dishwasher was available Feb 3rd and they gave me a combined appointment of the 7th. Then when I called to split the deliveries, my dishwasher deliver which SHOULD have been the 7th was moved to the 15th. The guy arrived on the 15th and said I needed something done to make the install work. So he took the machine away and I got the repair done. 3 days later I call to redeliver. I get an appointment for the 20th. The driver shows up and there are huge dings in the machine. I SHOULD have told them to install it and when a new one was available they could swap it out. But on faith, I rejected delivery. The driver told me I'd get a call to reschedule. No call from Best Buy. So I call them. They schedule me for delivery 2 days later. I get a confirmation email AND someone calls the next day to confirm delivery window - 9am-1pm. Like a dummy, I wait around and no one comes. As it approaches 1pm, I call to see when the delivery will come. The agent tells me they don't have an appointment scheduled and they can't schedule delivery. Someone will call me back. They don't call. So the next day I call them. Now the machine is backordered till March 19th. But they will escalate to a warehouse manager who will call within 48 hours to see if they could find a machine in a different store. You guessed it! No return call. It's been 4 days. Not even a courtesy to say "sorry, we couldn't find one sooner". So again I repeat that TotalTech was a total waste of money and I should have bought local.

Wow. Read about this. Google it, I am surprised about how much this is going to save me money wise and how this will save me from using competitors Bestbuy has the best deal in town right now.

This membership is another great item to have! Best Buy make it easy for you to do all in house repair/discounts/etc.