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Customer Ratings & Reviews

Your price for this item is $99.99
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The comparable value price is $499.99

Customer reviews

Rating 3.9 out of 5 stars with 236 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are delighted by the CrossWave X7's cleaning performance, ease of use, and powerful suction, frequently praising its lightweight design and cordless convenience. However, some users express concerns regarding the battery life and the relatively small size of the water tanks. A few customers also mentioned issues with the product's reliability and price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 236 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cleaner. Battery life could be longer, I cannot clean all our floors in one charge. Price is a bit high, but overall good.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Broke after a month! Worthless.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing broke after a month of use. I contacted their support for a guarantee claim and I have to take it to a shop to get fixed. Such a hasle. The thing is just sitting in storage collecting dust now, waste of money and time. Decided to try instead of Dyson, such a big mistake.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after two months. Not worth the money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace item the first time it juat stopped working. Sadly the second one stopped charging as well. I absolutely love it when it works. I did my best to keep everything else and dry and still stopped charging on the base.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Ckam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great easy to setup and to use i recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Must buy with people with pets!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mop and broom it picks up everything! Picks up dog hair great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best floor cleaner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality best purchase ever highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small canister and not as much suction as the vacuum with the plug.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Everyone needs one of these! I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, been waiting to buy this since i first stàrted seeing it on tv

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It helps keep my floors squeaky clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It’s convenient because I just got a very fluffy FUR baby (Pomeranian). My home is fairly small and I can do the entire downstairs on a single charge, but I have to empty the waste water at least once before completing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after a year of use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not getbthe error code to go away not worth the buy

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Would recommend. A little pricey, but worth it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ineffective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At a full charge, the Crosswave X7 has very little vacuum power. The spray for the mop does not spread evenly and the scrubber is inadequate. Basically, this machine does not do anything you need it to. I would have returned it but missed the deadline.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Vacmop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacmop for my hard wood floors and tile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Great product and would recommend to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good. It needs a few upgrades for bigger home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item let me down it does a good job once you figure out how fast you have to move I have a 2000 square feet house can’t finish on one charge. I wish this had rapid charger or xtra batter to buy and switch out I have 4 dogs I used it every day for week it needs help keeping up that much hair and leaves streaks of soap disappointed there too but over all it works pretty good maybe better in smaller space. Please Wk on battery for rapid charger and streaking. Other than that I like it. The vac and mop just needs some tweaks but at 500 bucks it’s a little high.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machine.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good product. Doesn't hit corners and edges very well. Leaves an inch or two out uncleaned when going along the baseboards or other objects. Like the self-cleaning feature though it is labor intensive after it has self cleaned the roller, you still have to clean the filter by hand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Crosswave cross clean.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the crosswave teal version.the seperator makes it extremely convenient to prevent dirt hair and large chunks from going down the drain. Easy to disassemble and clean. Good for an all round quick cleaner.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    works good with a battery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum ever for about a year then it turns into a clumsy paperweight. If you leave the dead battery in it

    No, I would not recommend this to a friend
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