Customer Ratings & Reviews

Yuck!!! The floors are just wet. I’m better off mopping. Not worth it…

Used it 2 times and it stopped working. It wont release any steam.

Just work for 8 months our previous one worked for 4 years

Less than 6 months used a few times and stopped working

was used with water still in the tank. Very disappointed. I have almost slipped multiple times. Sees like it does not get that hot

steam not working . That’s impossible. instead of steam, water flows out

This steam mop sucks. It is the second home I've bought and it doesn't produce enough steam, just wets the floor. I want a refund.

I bought it in October by February it stopped working tried to call but no luck, wouldnt recommened it.

I expected the steamer to do a better job. The steamer really didn’t clean my tile floors. What a waste of money.

Very heavy, missing parts. Looked like a good floor cleaning machine but looks are deceiving.

I love the amount of steam this mop puts out! My floors were so clean after using this product one time! I also love the scrubber end of the mop—it cleaned the grout in my kitchen floor that I didn’t realize was sooo dirty!! It is very light weight as well.

Does not do what it says it will do. Overall just doesn’t work very well.

Garbage it was a waste of money don't clean hardwood floors good

It's a good steam mop but it's a bit heavy and it soaks the floor really wet.

Very disappointed returning to the store I don’t recommend it

It’s really sad that Best Buy sells used products !

I’ve only used it a handful of times & it started falling apart.

I purchased this mop yesterday and have used it on the tile in my foyer, kitchen, dining room and bathroom. I cannot comment as to longevity, but I CAN say I am very pleased with the overall design and function. The rectangular(ish) mophead with the pad that wraps around a bit enabled me to steam all the way into the corners and right up to the baseboards and toe kick tile. That was important to me. I vacuumed first (I thought thoroughly) but in some areas, especially my bathroom which gets very dusty, the residual dust got pushed by the mop head rather than picked up by the pad. To clarify, it only happened in some spots. So I would say it effectively sanitizes and removes spots/stains, but doesn't trap larger particles of dust or debris. That's what my vacuum is for so that is not a deal breaker, I just did a quick wipe down of that section before I moved on. I like the size of the mop head because it is flat enough to get under the edges of my appliances and cabinets, and narrow enough to get around the toilet but still big enough to get the job done expeditiously. I was, actually, pleasantly surprised by how well the scrubbing feature works. To be honest, I didn't expect it to really clean the grout. But, it did, with very little effort on my part, clean my grout. That being said, I have been a clean-floor-on-my-knees kind of cleaner usually so my floor was not too bad. But I could actually see the dirt being lifted from the grout ( hope it wasn't the grout itself). I like the fact that I can stand the mop up, and it will stay upright if I have to move something out of the way. I do think it balances a little precariously though. One caveat for me, something I should have known but didn't, is when you use the scrubbing section, the directions say to turn off the steam before and after. This makes sense since you don't want to burn yourself. I did not turn it off before I dislodged the mop head because I just hit the lever to detach and did not perceive any danger of coming in contact with the steam; But afterward is where it gets tricky. Very difficult to reattach while steam is still being produced. I did manage to do so but obviously not without risk. Next time I will just follow the directions and turn off the steam before reattaching the mop head. Both my husband and I love the fresh scent of the discs, another pleasant surprise because that was not a big selling point for me. Very happy with this purchase - now just hope it lasts.

Just bought this steam mop yesterday. Easy assembly, quick steam-ready, two cover styles, fragrance disc, long cord and scrub brush accessory. Very impressed with the grout cleaning using the scrub brush and steam! Floors look great! Believe the high ratings!

I was swimming in regret over the Armstrong luxury vinyl floor we had selected last summer. Not that the floor wasn't beautiful, but the light colored tiles trapped endless amounts of dirt in the crevices, and do NOT get me started on why pale grout was a huge mistake, especially on a large area. I was spending too many hours a week scrubbing both (often on my hands and knees), and still saw the annoying black spots in my tiles. This miraculous little device removes ALL of the shadows and black spots, leaving my tiles as beautifully clean as they were when we had them installed. It even cleans GROUT, for crying out loud! It does take some time to cover the entire floor with both the pad and the grout brush, but very little effort. The floor even feels far cleaner when we step on it barefoot. Bissell, if you ever decide to produce a cordless version of this cleaner, you may just rule the world!