Customer Ratings & Reviews

Hi Anonymous,

Thank you for taking the time to share your detailed feedback about the Blink Outdoor 4 Wireless Smart Security Camera. We sincerely apologize for the confusion regarding the subscription requirement and the lack of clarity in the product description.

You're absolutely right—the subscription requirement should be clearly stated upfront in the product description so customers can make fully informed purchasing decisions. We understand how frustrating it is to discover this after your trial period ended, especially when it coincided with the return window. Your feedback about this transparency issue is valuable, and we'll work to ensure this information is more prominently displayed.

Regarding Blink's ownership by Amazon, we appreciate you pointing out that this should be more clearly communicated in product listings as well. This is important information for customers to have when making their purchase decisions.

For the indoor feedback issue you mentioned, thank you for sharing that tip about muting the sound—that's helpful information for other users who may experience the same thing. We're glad the setup process itself was straightforward once you had all the information.

We genuinely appreciate you bringing these transparency and communication issues to our attention. Your feedback helps us improve both our product descriptions and customer experience.

Hi Argie,

Thank you for sharing your feedback about the Blink Outdoor 4 camera system. I'm truly sorry to hear that you encountered such frustration with the mounting bracket before you could even experience the camera's features.

I understand how disappointing it must have been to be unable to attach the camera to its mounting bracket—especially when you were looking forward to setting up your security system. Your feedback about the mounting design is important, and I want to assure you that concerns like yours are shared with our product development teams to help improve future designs.

If you decide to give Blink another try in the future, our support team is available at 1-888-280-4331 or through the Amazon app to assist with any setup questions or concerns.

Thank you for taking the time to share your honest experience.

Hello MichaelC! Thank you for your feedback on the Blink Outdoor 4 system. I'm glad to hear you find it a decent product for your security needs, and I hope the recorded evidence proves helpful for law enforcement in addressing the issues you're experiencing. To ensure you're getting the clearest possible footage for evidence purposes, make sure your cameras are positioned with good lighting coverage, check that your Wi-Fi signal strength is strong at each camera location to prevent connection drops during recording, and regularly review your camera angles to ensure they capture the necessary details. If you need to share footage with authorities, you can easily download clips from the Blink app to provide as evidence. Thank you for your feedback!