Customer Ratings & Reviews

Hi Jonnyenoch,

Thank you for sharing your feedback about the Blink Outdoor 4 cameras. I'm truly sorry to hear about the persistent connectivity issues you've been experiencing – having cameras constantly go offline and requiring battery resets is absolutely frustrating and defeats the purpose of having a reliable security system.

I understand your frustration with the cameras going offline repeatedly and the inconvenience of having to reset the batteries 90% of the time to get them back online. This is definitely not the reliable performance you should expect from a security camera system, especially one you invested in for peace of mind.

Frequent offline issues can sometimes be caused by several factors including:

Wi-Fi signal strength: Weak or inconsistent Wi-Fi connection between the cameras and the Sync Module
Sync Module placement: The Sync Module may be too far from the cameras or experiencing interference
Router compatibility: Some router settings or firmware can cause connectivity issues
Interference: Other wireless devices or physical obstacles affecting signal
Defective units: Hardware issues with the cameras or Sync Module themselves

Given the severity and frequency of the issues you're describing, I'd strongly encourage you to contact Blink's customer support at 1-800-456-7962 or through the Blink app. They can review your system's logs, check signal strength, and determine if there's a defect with your cameras or Sync Module that warrants replacement under warranty

Your feedback about the reliability issues is valuable and helps us identify where product performance isn't meeting customer expectations.

Dear Kellenh,

We understand how frustrating it is when your security cameras aren't working reliably, especially after multiple setup attempts. Inconsistent notifications and performance issues shouldn't be part of your experience with Blink cameras.

Let me outline some immediate solutions:

Our tech support team can provide step-by-step guidance
We can troubleshoot the app notifications settings
If issues persist, please return to Best Buy for a replacement or refund

You shouldn't have to "give up" on a security product - we want to make this right for you. Please contact Blink support directly for dedicated assistance, or visit your local Best Buy for immediate resolution.

Hello MichaelC! Thank you for your feedback on the Blink Outdoor 4 system. I'm glad to hear you find it a decent product for your security needs, and I hope the recorded evidence proves helpful for law enforcement in addressing the issues you're experiencing. To ensure you're getting the clearest possible footage for evidence purposes, make sure your cameras are positioned with good lighting coverage, check that your Wi-Fi signal strength is strong at each camera location to prevent connection drops during recording, and regularly review your camera angles to ensure they capture the necessary details. If you need to share footage with authorities, you can easily download clips from the Blink app to provide as evidence. Thank you for your feedback!