Customer Ratings & Reviews

Dear BradA,

We're very concerned about the connectivity issues you're experiencing with your Blink Outdoor 4 cameras. Connection problems can be extremely frustrating, especially with security devices, and this isn't the experience we want for our customers.

Let us help resolve these issues:

Often, connectivity can be improved by adjusting the Sync Module placement
Our latest firmware updates address many common connection issues
Our technical support team can provide advanced troubleshooting

Please contact our support team at 1 888-280-4331 for immediate assistance. We want to help get your system working reliably.

Good Morning -user818380,

I'm sorry to hear you're having connectivity issues with your Blink Outdoor 4 cameras. Since these cameras typically have a straightforward setup process, it would be helpful to try some basic troubleshooting steps:

Make sure your WiFi network is 2.4GHz (Blink cameras don't support 5GHz networks)
Check that your Sync Module is properly connected first
Position the cameras closer to your router/Sync Module during initial setup
Try resetting the Sync Module and cameras

If you're still experiencing problems our customer support team is available 24/7 to assist you. you can reach them at 1 888-280-4331.
Thanks for your feedback, it helps improve our products for all our customers.

Hello EsmeraldaG, thank you for your feedback on the Blink Outdoor 4 Wireless Smart Security Camera 2-pack with Sync Module Core. I'm sorry to hear you're experiencing connectivity issues with your cameras at less than 100 feet from the Sync Module.

Range and connectivity challenges can stem from several factors, and I'd like to provide you with comprehensive troubleshooting steps to help resolve this issue:

Connectivity Troubleshooting Steps:

Optimize Sync Module Placement: Position the Sync Module Core in a central location between your router and cameras, ideally elevated and away from metal objects, thick walls, or electronic devices that can interfere with the signal. Even though the cameras are within 100 feet, obstacles like brick walls, metal siding, or appliances can significantly reduce effective range.

Check Wi-Fi Signal Strength: Ensure your Sync Module has a strong connection to your router. In the Blink app, check the signal strength indicator for both the Sync Module and each camera. If the Sync Module shows weak connectivity to your router, consider moving it closer to the router or using a Wi-Fi mesh network.

Reduce Interference: Keep the Sync Module away from other wireless devices like baby monitors, cordless phones, microwaves, or Bluetooth devices that operate on the 2.4 GHz frequency, as these can cause interference.

Power Cycle Your System: Unplug the Sync Module Core from power, wait 30 seconds, then plug it back in. After it reconnects (solid blue and green lights), try adding the cameras again through the Blink app.

Camera Addition Process: When adding cameras, ensure you're within 5-10 feet of the Sync Module during the initial setup process. Once successfully added, you can move them to their final locations.

Verify Camera Batteries: Ensure the cameras have fresh batteries properly installed with correct polarity, as low battery power can affect initial connectivity.

Check for Firmware Updates: Ensure both your Sync Module Core and cameras have the latest firmware updates through the Blink app.

Additional Considerations:

The Blink Outdoor 4 system typically provides reliable connectivity up to 100 feet in open space, but real-world conditions with walls, building materials, and interference can reduce this range significantly. If you have multiple walls or floors between the Sync Module and cameras, you may need to reposition the Sync Module or consider adding a Wi-Fi mesh network to strengthen the network in that area.

If these troubleshooting steps don't resolve your connectivity issues, Blink Customer Support is available for assistance with your Blink devices. You can reach them at 1-888-280-4331 or through the Contact Us link within the Blink app for personalized technical support and to explore additional solutions specific to your home's layout and network configuration.

I hope this information helps you get your cameras connected and working properly. Thank you for choosing Blink!

Hello, MarizaM. Thank you for taking the time to leave a review on the Blink Outdoor 4 Wireless Camera System. I am sorry to hear about the experience you are having with the device. I recommend contacting Blink Customer Support, as they can help with any questions about the device or how the system operates. You can reach Blink Customer Support at 1-833-392-5465. Thank you again, have a great day!

Thank you for your feedback, RonO. We're sorry to hear that the Blink Outdoor 4's range didn't meet your expectations or match what was communicated by the sales associate. The effective range can vary depending on several factors including obstacles and interference. We'd be happy to help you optimize your camera placement, You can contact our customer support team 24/7 at 1 888 280-4331 for assistance.

Hello, Ls3v. Thank you for taking the time to leave a review on the Blink Outdoor 4 Camera system. I am sorry to hear about the issue you are experiencing and have some recommendations to try and help solve the issue. You can improve the picture quality of your Blink cameras by adjusting the video settings to Best in your app and ensuring they are within range of your Wi-Fi router. The camera-to-Wi-Fi signal strength plays an important part in how your video quality is rendered, since that data is downloaded directly from the Blink servers to the camera. I recommend making sure your cameras have strong signal strength and positioning the sync module core where the cameras will receive the best signal. Weak signal strengths between Blink devices and the Wi-Fi network can increase battery consumption. If you have any other questions, please contact Blink Customer Support at 1-833-392-5465. Thank you again for leaving a review, and have a great day!

Dear MarkE,

Thank you for your feedback. While the Blink Outdoor 4 doesn't have a direct memory card slot in the camera itself, it does offer local storage through the included Sync Module Core, which has a USB port for connecting an external USB drive. This allows you to store your recordings locally without requiring a subscription.

If you need help setting up local storage with a USB drive, our support team would be happy to assist you at 1-888-280-4331

Hello KKish! Thank you so much for your review and feedback of your experience with your Blink Outdoor cameras! I am so sorry to hear that you are having trouble with them and had to replace the batteries so soon in one of them. There are some settings that you could adjust to lengthen your battery life, especially if you are receiving numerous motion alerts. If you go into your Device Settings in the Blink smartphone app, and then go to Motion Settings, you can adjust the Sensitivity, Zones, or Retrigger Time which could all significantly change your battery life. You should get anywhere from a year to two years out of the life of the lithium-ion AA batteries under normal settings and usage, but this can be affected by network strength, heavy traffic, and numerous motion alerts and recordings. We would still love the opportunity to troubleshoot further with you so that we can possibly resolve your issues and improve your experience with your cameras. I would advise reaching directly out to us at Blink Customer Support through the Hep Menu in your Blink app. There is a Contact Us link that will take you to the ways to reach us. I hope this gets you the assistance you need and thank you again for your time! Have a great day!

Dear StevenH,

Thank you for sharing your experience with the Blink Outdoor 4 camera system. We're sorry to hear that your camera failed after one year of use. While it's good to know the battery performance meets expectations, the early device failure you experienced is concerning and not up to our quality standards.

Dear FeliciaR,

Thank you for sharing your feedback about the Blink Outdoor 4 cameras, and we sincerely apologize that they're not performing as expected. Your experience is definitely not what we want to hear.

The issues you're describing—slow motion detection and batteries draining within a week instead of lasting the advertised two years—indicate something is not working correctly. This is not normal performance for these cameras.

Here are some steps that may help:

Check the camera placement and ensure they're within proper range of the Sync Module (ideally within 100 feet with minimal obstructions)
Adjust motion detection sensitivity settings in the Blink app
Ensure your cameras have the latest firmware updates
Verify that the cameras aren't being triggered excessively, which can drain batteries quickly

However, given the severity of the battery drain you're experiencing, we strongly recommend contacting Blink Customer Support directly at 1-833-425-4655 or through the Blink app. They can troubleshoot the specific issues with your system and determine if there's a defect that needs to be addressed.

We appreciate you taking the time to share your experience—feedback like yours helps us identify and resolve issues.

Hello ChristinaC! Thank you so much for your time and feedback on your experience with your Blink Outdoor 4 camera. I am sorry to hear that you are having trouble with your camera staying connected. This can be for a few different reasons that you can troubleshoot directly within the Blink smartphone app. If you go to Settings for your device (the 3 dots located within your camera's preview window in the app) then tap Device Settings, and then General Settings you can then check to see your Network Strength and Connection to Sync Module. If these are not at full strength and green, then you may be too far from either your Sync Module or your Sync Module is possibly too far from your modem and router. If both of these are green and full then I would recommend contacting Blink Customer Support from directly within the app's Help Menu. You can reach this by tapping Settings from the home screen of the app, Help, and then Contact Support. Here you can call directly to Tech Support or go to Blink's website to chat online. I would advise doing this while onsite with your malfunctioning camera for the best solution. I hope this gets you the support you need to resolve your issue and I hope you have a fantastic day!

Hi Shinyboy,

Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you've had with your Blink Outdoor 4 cameras. We understand how frustrating it is when products don't perform as advertised, especially when it comes to battery life and reliability.

The battery lasting only 3 days instead of the advertised two years is completely unacceptable, and we're also sorry to hear that one of your cameras has stopped working entirely. This is clearly not the performance you should expect from these devices.

We'd like to help make this right. Please contact our customer support at 1 888-280-4331 or reach out to Best Buy's customer service team to discuss replacement options or a refund for the defective units. Given that you purchased a 3-camera bundle and are experiencing issues across all of them, this definitely warrants immediate attention.

Your feedback is important to us and helps identify quality issues that need to be addressed. We appreciate you bringing this to our attention, and we're sorry these cameras haven't provided the security and peace of mind you were counting on.

Thank you for your feedback GholamhosseinR.

Hi Coda, I’m sorry to hear that your Blink Outdoor 4 system isn’t staying connected. I know how important reliable connectivity is, and I understand how frustrating it can be when the cameras don’t perform as expected. Often, this can be improved by checking the Wi-Fi signal strength at the camera’s location or moving the Sync Module closer to the devices. If you’d like, Blink Customer Support would be glad to help walk you through troubleshooting before you decide to return the system. Please reach out at 1-833-392-5465 so we can assist you directly. I appreciate your feedback and hope you have a good day!

Dear Mega,

Thank you for your concise feedback about the Blink Outdoor 4 security cameras. We're concerned to hear about the structural failure you experienced with the camera mount - this is clearly a quality control issue that shouldn't occur with a security product.

A loose or detached mounting system compromises both the camera's functionality and security purpose. This is unacceptable for a product designed for outdoor use.

If you haven't already, please:

Contact our customer service department at 1 888 280-4331 for a replacement unit or
return the product to Best Buy if still within the return window

Your feedback helps improve our products for all our customers.

Dear MichaelC,

We are very concerned about your report regarding a virus following the Blink app download. The official Blink app, available through legitimate sources (Apple App Store and Google Play Store), should not cause any security issues.

For your security and best experience, we recommend:

Only downloading the Blink app from official app stores
Deleting any potentially compromised version
Visiting Blink.Amazon.com for official setup guides and support

If you continue to have concerns, please contact Blink Customer Support at 1-844-881-7179. They can assist with proper app installation and setup.

We take security matters very seriously and appreciate you bringing this to our attention.