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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 434 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers recognize the PetHair SLAM Wi-Fi Connected Robot Vacuum Cleaner, Phoenix, for its excellent cleaning performance, ease of use, and effective pet hair removal. Many appreciate its mapping and navigation capabilities, as well as its quiet operation and impressive battery life. However, some customers have noted that the dust bin size could be larger, and a few have experienced issues with Wi-Fi connectivity. A small number of users reported that the vacuum sometimes gets stuck on obstacles like area rugs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 434 reviews
  • Rated 2 out of 5 stars

    I really wanted to love this...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did want to love this thing, and maybe did for about a week. Then I realized it sucks up virtually nothing and you HAVE to clean the beaters at least once every other day, though usually every day in my experience. What I mean by it sucks virtually nothing is that it'll suck up *some* things on surfaces, but it by no means actually sucks stuff up out of carpets...in fact even if you put something in front of it to pick up, it typically just runs it over and doesn't pick it up at all. Extremely disappointing especially considering the price. I used to have the iRobot monthly subscription option (J7+ I think? It had the self emptying base... Im sad they took that program away) and my gods that thing deep cleaned... So much better than a stick vacuum, and this Phoenix isn't even in the same ballpark. Bought July 15, 2024 when I moved to a new place. It's now Nov 8, 2024 and it stopped working entirely on Nov 1st. I'm going to see if whatever the issue is is covered by the warranty because it's the only vacuum I have currently and can't afford to buy something new right now, but even if it is fixable, this thing isn't worth it... Maybe others have had better experience and I got a dud of a unit? I guess just prepare for a not so great experience and if it turns out better for you, there's no disappointment lol Also a quick note--the app is so clunky, slow, and in need of a revamp. The mapping is finicky (as far as setup and changing to a different map--I have 2 stories so I have 2 different maps I have to switch between and it's annoying at best). 2/5 stars because it should have latest much longer than 4 months and because it barely does the job even when it was working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Solid robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bob has been a wonderful addition to the family. The app is nice and he seems to navigate the obstacles we leave for him on the floor fairly well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mapping takes a long time to complete but once finished, it was incredibly accurate. This unit did a very thorough job cleaning the floor when we did run it. However, due to it being the shape that it is, it did miss spots, especially when going around appliances, furniture, etc. I would recommend it, but only at the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Exceeds Expectations

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bever had any experience with these robo vacuums before but bobsweep gives me similar results to my dyson ball vacuum. 100% recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Not a wise purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobosweep worked well for two weeks vacuuming in a zig zag pattern, which repeated itself. The whole house, rather large, did not get vacuumed unless I moved it. That was the good part. After roughly two weeks of use, however, it would not charge even with battery removal/reset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Just as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. Love the mapping and it does not give up! It requires reading the manual to ensure proper care and maintenance.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Wife loves it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hand set and leave no more cat hair great product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Extremely satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it on my 1st floor which is wooden and carpets on it.It cleans thoroughly without leaving any debris. Checks for all the edges and protects wall.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    bObsweep vacuum robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this bObsweep now for a few weeks. Works great. Tries to get itself unstuck, cleans well. The app is quite helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Does a great job at mapping out the house. I am surprised by how much it holds before i have to empty it based on its size.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works so good on pet hair. I had a different brand robotic vacuum that I didn't care for, and this is so much better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy at a great price easy to order and easy for pick up in store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Nice Bob

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super helpful to clean the entire house and very quite and obedient jjj thanks to give my wife less job at home and get her happiness

    I would recommend this to a friend
  • Cons mentioned:
    Dust bin size

    Rated 1 out of 5 stars

    Terrible disappointment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star for having a great battery. It's the only positive - I've had this for almost 2 weeks and every single day it gets stuck. I have all hardwood floors but cant even get over flat transitioners. Alerts dozens of times that its dustbin is incorrectly set. Cannot get voice to notify me of anything and it when it gets jammed, no notification is sent to my phone. It has to be a lemon its so bad... but maybe thats why it was $600 off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot cleaning vacuum ever.. bob is now part of our family and will recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Picks up everything. Excellent price and petfect for any application

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! works well and is very quiet! Will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Austin

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Austin. He does a great job of cleaning my floors so I don't have to:)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bettys bob

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My bob was so easy to put together and set up. The directions are great and helpfull. My bob is now a happy part of my family

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed. Easy to use. Does a really good job on my tile floors that have lots of pet hair and sand.

    I would recommend this to a friend