Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 278 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent scan quality, and compact size of the ADS-1700W Wireless Desktop Document Scanner with Touchscreen LCD. The wireless functionality and touchscreen interface are also frequently praised, while some users mention areas for improvement in the software and the lack of a battery for complete portability. A few customers also noted challenges with paper handling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-278 of 278 reviews
  • Rated 1 out of 5 stars

    Paper Jams

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not scan more than 1 paper at a time if any one of the papers had the slightest crease. Way too sensitive for what I needed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I’d buy it again do not buy the Epson

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wirless you can not connect under 5G !!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good scanner, except: How it possible, wirless scanner can not connect if your PC connect under 5G. For scan, I need switch connection from 5G to 2.4, terrible.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hello Maximoff.

      We apologize that the ADS1700W scanner will not connect to a G connection. It will not see the scanner on this connection band at all even if the computer is on the 5G band. We do hope that the rest of the experience and features with this machine satisfy your needs. If there's anything else we can help you with, please feel free to contact us for support. Brother

  • Rated 1 out of 5 stars

    Poor connectivity and cheap feel

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a really disappointing purchase and return because of our cheaply made and purely designed it was. It would not connect to my computer or the wifi network.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing set-up

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scanner got great reviews, but I found it very confusing to set up. I ended up returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn’t get working

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get this to work. Tried to get a customer service representative on phone with no luck. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, I'm sorry to hear you were unable to setup the ADS-1700W. I have provided a solution that will walk you through setting up your machine.
      https://help.brother-usa.com/app/answers/detail/a_id/158455

      I apologize you could not reach our customer service team. We are always ready to help via Email or Live Chat: Click here if you need additional assistance:
      https://help.brother-usa.com/app/ask/p/9329 Brother

  • Pros mentioned:
    Scan quality, Wireless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Compact but full of nice features!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scanner is quite nifty. Sleek in design. Not to big or bulky taking up a lot of room on your desktop. It scans single or double sided documents in a single scan. It's quoted as doing 25 pages per minute and when I tested speed it was pretty much spot on. The 2.8 inch touchscreen display panel is bright and colorful, easy to read and work with. Clear cut no confusion as how to do what you need to do or where you want to send your scanned info. One thing I loved is the ability to scan to wireless devices. When everyone uses their phone like a lifeline nowadays it's nice to know you have everything you need right on hand. Overall It's portable, a breeze to work with and works effortlessly. Would highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just will not connect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite multiple attempts to connect the device to my network and my pc it did not work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Scan quality, Wireless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Brother's Products Are Awesome!!!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Brother ADS-1700W scanner is a portable scanner with robust features. The scanner has an LCD touchscreen that is easily readable. Setup of this machine was a seamless process as I chose Wi-Fi setup. The recognition of my Wi-Fi was picked up and synced easily to my desktop PC. This scanner has great features such as: o Duplex scanning o 20 Sheet Automatic Document Feeder o Plastic ID card slot o Scan to PC, E-mail, Network FTP/SFTP and USB o Wireless connectivity o USB Scans are clear and crisp as I adjusted my machine to 600dpi in order to achieve great scan results. I am pleased to report that Brother did not disappoint in this category. I will note, I have several of Brother’s printers as I have found them to integrate well with the technology that I use. The only adjustment I had to make was the upgrade from PaperPort version12 to 14 which is the latest version. I have elected this program to house all of my scans. I was able to cut and paste the older scans from Paper12 to 14 seamlessly. I highly recommend Brother as they manufacture reliable products with robust performance and features at economical pricing. Also, their products are user-friendly and easy to integrate across multiple platforms. They have a slogan, “Brother at your Side” which is factually correct!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great device - compact size - great value

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a large Brother desktop printer but I needed a more compact version for my consulting business. I need to take it the road to print and scan documents. I couldn't wait to open up the box as I was able to use it the first day I got it. I was able to immediately pair it with my Brother printing app, my phone and my Macbook Pro. I scanned both color and B&W documents and was able to print out very good quality copies of my presentations. You can scan up to 20 documents at a time which helps with contracts and other large documents. This printer has the option for wireless or ethernet connectivity and has a high speed USB 3.0 capability. The printer also features a touchscreen display just like my large desktop printer from Brother. You can also set up the printer to scan to present destination. This device is lightweight for the amount of productivity it provides. So far, it seems durable which is important for being a portable device. After years of using the leading printer brand only to be disappointed time after time, I am now a fan of Brother printers. I highly-recommend this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Scan quality

    Rated 5 out of 5 stars

    Small and Fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've been using this scanner for work for about a year now and let me tell you, it is easily the one thing I can't live without. I work at a recruiting company and need to scan at minimum, 30 pages a day. After a year, it's still working like a dream. I've installed the Brother software on 2 different computers no sweat. It's both super fast and portable- I can easily place it in any drawer when I'm finished using it. I will say that the ONLY con is that it doesn't come with tray, so sometimes the papers come flying out. I just fix this issue by using an end tray.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pleasantly Suprised

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the compact size... folds up and tucks away nicely on my desk when not being used. It took a few minutes to get it set up but then it worked flawlessly. I can use my mobile phone or tablet with it too. Color screen is nice. It works just as advertised and is helping us to stay organized at home. mostly scanning receipts right now. If you had a home business this would be great for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A high powered scanner device

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting the Brother ADS-1700W with my computer was simple. From the Brother Solutions Centers’ support and download page I selected my product category, selected my product and then selected the OS used on my computer. At the Brother Machine Installation page, I installed Icons Brother iPrint & Scan and Brother Utilities. Additional downloads for PaperPort & Power PDF are available and there is a Scanner & Camera Installation Wizard for connecting an external camera source. Documents scanned on single or both sides and were saved to my computer’s hard drive in JPG format. Documents can open with a variety of programs, but I preferred converting to Adobe PDF format from the drop down list. The Brother ADS-1700W delivers a high performance for scanning and saving documents. Documents can then be copied or sent over the internet or with a phone via text attachment. I installed the Brother iPrint & Scan app from Google Play and depending on the phone being used there are Editing tools, Fax from phone, Fax preview to receive faxes stored on your machine from your phone, copy preview allowing for the previewing & editing before copying and machine status. My Google Pixel phone scanned & connected with the Brother ADS-1700W and displayed only Scan & Machine Status available. I also installed the Brother SupportCenter app from Google Play and gained access on my phone to Product Setup, FAQ & Troubleshooting, QR Code Reader, Manuals, Supplies and Contact.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good scanner

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Brother ADS-1700W scanner was a little difficult to set up - only because I wish it came with a USB cord and it did not give a prompt to download iPrint&Scan software. Once the program was downloaded and the scanner connected however, this scanner proved to be very fast and easy to use. The two sided scanning is a great time saving feature. I wish it had a little better document feeder system since once in a while it doesn't go down into the scanner completely and gives a "document not found" type message. Also - would be helpful to have a front document catch. Still, overall I give this scanner 4 stars for it's speed, features and great software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Consumer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as advertised. Very user friendly. great product Perfect for home use and on the go

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to hook up an easy to use

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scanning documents is starting to become a thing with everything going to the cloud and everything becoming digital. This scanner is the best I have ever worked with. I've worked with a few from a few different company but Brother seems to have a close grip on things. I recommend this to anyone professional or personal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutley love shopping Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my brother scanner ads1700W it does everything it says it does and as well if not better than bigger scanners. I love mine so much I bought another one for a coworker for Christmas

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no stars!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    complete waste of my life literally faster to manually enter the data!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, we understand you are experiencing an issue with your Brother ADS-1700W. We'd like to help. We would love to hear from you with details to be able to get your machine up and running again. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support Brother