Customer Ratings & Reviews

The printer speed is very helpful.Quite operation and WiFi connection is stable.

Great printer. Would recommend. Easy to use. Has many options

Wireless printing is slower than wired printing, but being able to print wirelessly and to AirPrint from Apple devices is worth the wait. I bought Brother, because I have had good luck with my two prior Brother printers.

After 12 years my Canon all in one printer finally quit printing. It wasn't worth the cost of repair so I began the stressful search for a suitable replacement in my price range. I sellled on two models so next came the selection of a reliable vendor. I decided on Best Buy for a couple of reasons: They had a good customer rating and they had the geek squad incase anything did go wrong. .When I checked availability they had both models and the store servive was kind enough to go over the differences. I chose the Brother model and also got the 5 year service contract for $35. So far the printer is working great and I hope it will for the next 8-10 years. Best Buy also stocks the replacement toner for the same price as the online suppliers including Brother. Ive bought several other products over the years at this branch abd have never had a complaint.

Purchased this to replace a less than 2yr old dead DCP-L2550DW. The motherboard was dead, apparently a common issue with Brother printers. Purchased this DCP-L2640DW with an extended warranty. I am a System Administrator since 2000, and I've installed, fixed and administered 1000's of printers and always had good luck with Brother printers. Some how my DCP-L2550DW only lasted just shy of 2yrs. So about this new printer, it does not share the same consumables as other models, and its the same exact size as my old DCP-L2550DW. Functions are the same as well. Driver package is a bit like HP where they load ads about their toner service. I like the mobile app that allows you to scan to PDF easily, then you can either email, save to your cloud storage service, or text the file. HOWEVER my issue with this is the scans using the sheet feed are always about 5 degrees to the right. Its crooked!! I opened a ticket with Brother support and no one reached out, not by email or phone, but I did get the survey email. I am not happy about this! Printing is normal, you will not be amazed unless you're coming from an inkjet printer. Speed is on par with a base model laser. Overall I am not impressed with a newer model of the one I am replacing, and not happy with Brother's lack of support and poor customer service.

We have larger versions of this at work so I got this one for home. It's been very helpful. Being able to print from an iphone is awesome. You send it to the printer via wifi and out it comes.

This printer replaced another Brother printer that was damaged due to lightning. The employees at Best Buy could not have been any better. They were fantastic. I had an extended warranty and they happily replaced the dead printer.

If you’re looking for a no-nonsense, high-performance black-and-white laser printer with scanning and copying capabilities, the Brother DCP-L2640DW is a top-tier choice. It’s built for productivity, and the Refresh Subscription adds a layer of operational ease that busy professionals will appreciate.

So far so meh. Prints good enough. It does occasionally pull extra paper.... And the scanning bed is a little confusing as far as even if you line things up with the marks... As in it should be in the safe area but somehow isn't... And when it comes to the wireless, though I've read all kinds of horror stories... It definitely, even when I turn off sleep and all of that it likes to have issues connecting to my phone sometimes, Even after waking it up manually... phone is updated Android for reference. So expect some frustration. I bought it because I needed to scan some documents, make a few copies, and it did that.... I also scanned my ID front and back on the one piece of paper, that was neat... That was where the alignment marks and not getting the complete thing started... And who's followed up by manually scanning a document with similar issues. Yes I read the manual, yes I went online and made sure it was updated, which my printer did do an update. But it did make perfect copies using the auto feeder at the top, which was another reason I bought it! And I did not overfill the paper tray, and adjusted all the holding tabs, but several times I've got extra paper, like the extra periods in this review. ;⁠-⁠)

These are workhorses. I bought this for a friend, after owning a similar model that is still running perfectly over many years now.

This has been an excellent printer. Setup was relatively easy but it did take a few tries before I succeeded. It was priced comparable with other models but I went with the Brother because of the high ratings by Consumer Reports. I chose Best Buy because they always provide excellent customer service.

The only complaint I have is that it doesn't stay connected to the wifi and often will cancel a print job part way through or won't print at all. Works well for what we need overall.

This is an excellent printer; you can even use your phone to print items directly from your phone. I only wish they had one in color. But I love how easy it is to set up and you can use WIFI to connect to other devise

Brother printers are the best. Owned one before and it was great. Had an HP that only lasted a year.

Does everything it says it will do. I use it with WIFI from my laptop and hardwired to my PC.

Great device that focuses on what an all in one should do instead of jazzy screens. It prints well, was easy to setup, and quickly connected to WiFi. It is a little noisier when printing, when but not terrible. It’s perfect for my occasional printing at home without having to worry about expensive ink cartridges drying out.

This is an excellent printer I use it for professional and personal purposes. Everyone in my household is uses it when needed as well.

Great printer, it just works. Should have bought one much sooner.

Crisp printing every page. Easy to set up and for sure will last me for years. My last printer was a brother as well, and it lasted me 10 years and tens of thousands of printing.

purchased to replace anoter brother laser jet that worked for years. so far so good