Customer Ratings & Reviews
- Model:
- HL-L2390DW
- SKU:
- 6130044
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the HL-L2390DW for its excellent print quality, ease of use, and reasonable price. Many appreciate the wireless functionality, reliable performance, and convenient size. Positive feedback also highlights the ease of setup and the scanner's functionality. While some users experienced paper jams, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
brother laser printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they have best customer Servies and I recommend there subscription over hp I am so glad I switch hp Quality needs improvements also this laser printer gets job done no issues
I would recommend this to a friendMr Brother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer arrived 2 days b4 expected date. Best Buy employee was prompt, courteous n informative about product. I didn’t even have to stand in line.
I would recommend this to a friendhappy so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little while to figure out but happy with this purchase. If all you need is black and white documents and don't want to fool around buying color cartridges this is a reasonable fix.
I would recommend this to a friendTerrible printer for printing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has terrible wirelless connection. Every time I spend a lot of time to fix it plus it uses a lot of paper for nothing ( it prints wlan report everytime before printing an actual document and does not print what I need) The support does not know anything, looks like they just do not care. I definitely will not buy products from this company any more and will not recommend to do so anyone. And even more, this piece of crap begins to work at anytime and when it starts to work at night it does not give me to sleep. And believe me it is better to loose money you spent on it than have this one. I hate it .thank you
No, I would not recommend this to a friendBROTHER B/W LASER PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITS A GREAT PRINTER. VERY STURDY AND DEPENDABLE. GREAT FOR HIGH VOLUME HOME/OFFICE.
I would recommend this to a friendGreat price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a problem setting up my printer to receive documents from my desktop. The documents remain in que.
I would recommend this to a friendRecommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still use it to this day it is working great, definately recommend
I would recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheaper than dirt for a reason. Wouldn't connect to wireless router, wouldn't AirPrint from any iPad, or print anything. It did turn on. Model isn't even listed on the Brother web site. No customer support. No online Owner Reference Guide available. Best Buy said just bring back for a refund. So I wasted a whole day on this piece of junk. I will never purchase another Brother product again.
No, I would not recommend this to a friendBrand response from Brother
Posted .It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this.
Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity to make things right and provide you with a more seamless experience, as it should have been from the get-go. If you ever need to reach out to us, please don't hesitate: https://www.brother-usa.com/brother-support
Won't turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 4 months of use, the printer suddenly stopped working and will not turn on. I have never dropped it or moved it from where we leave it. EXTREMELY DISAPPOINTED.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Dina. Having a powerless printer after such a short amount of time is disappointing indeed! Here is a helpful FAQ link below that may resolve this situation. If there's anything else we can help you with, please don't hesitate to contact us for support.
https://help.brother-usa.com/app/answers/detail/a_id/153804/p/9211/kw/power
Ok, while it lasted...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent little B&W laser printer for the money... while it lasted. Light home use over 2 years... then dead as a door nail. No idea what happened. Tried every imaginable fix and even troubleshot with Brother product service. In the end, required in person service and repair. Past one year warranty. Disappointed in longevity and reliability. I suppose you get what you pay for. Bye Bye Brother.
No, I would not recommend this to a friendBrand response from Brother
Posted .We regret to learn of your disappointment with your printer. Brother strives to provide quality products and service to our customers. In the future, our customer support team is always happy to assist.
Terrible to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most troublesome experience I have ever had trying to set up this printer to WiFi. Finally had to use a USB cable which worked but I can't send anything to the primer from my laptop or phone. STILL NO WIFI aghhhhhhhh. The App doesn't even list my printer model?????????
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing wireless setup issues with your Brother HLL2390DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/151948
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Drops wifi every 60 sec.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful. With wi-fi this drops offline after one minute. No adjustment seems to correct this. Google it. It's a known issue and none of the suggested workarounds overcome it. Had I realized this I never would have purchased.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing connection loss issues with your Brother HLL2390DW machine. We'd like to help. Below are FAQs that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/153112
https://help.brother-usa.com/app/answers/detail/a_id/153113
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
- Pros mentioned:Print quality
Toner not quite what it's hyped up to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.print quality is nice but I just bought this thing a week ago and it ALREADY needs a new toner. Granted the "starter toner" is a smaller amount but what a crock. I got about half the promised pages out of this thing.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand that you are unhappy with the toner yield of the Brother HL-L2390DW printer and we'd like to help. Page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content. Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage will use much more toner and, naturally, will shorten the life of the toner cartridge. If you feel that you printed less pages than advertised, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/hll2390dw
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected. It will say it's connected, then as soon as you go to print something it will say it's offline. After uninstalling and reinstalling I can print or scan exactly one document, then it goes offline again, has to be uninstalled and reinstalled again just to print or scan one more document. Not worth the trouble or the money. Brother's customer support is absolutely no help. They said it had to be my computer or my wireless network. Replaced this with an HP today and haven't had any problems at all...so the problem was obviously not my computer or my network, but the printer, which they absolutely refused to acknowledge as a possibility.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, We are sorry to hear that you were experiencing an issue with the wireless connection and our customer support team was of no help. I apologize for any inconvenience this may have caused you. Brother strives to provide quality products and service to our customers. If we can be of any assistance in the near future, please don't hesitate to reach out to us.
big disapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT is not easy to hook up the scan as stated am sorry I'm sorry I purchased it
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing scanning issues with your Brother HLL2390DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
I want a hassel free life, I pay for it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy a BROTHER again this one, worked for 4monthes finally tried to scan documents and took all day too much trouble and find what's wrong you have to a computer wiz from IT to get wifi or scanner. I should have kept my $60 hp printer scanner color printer. Warranty over a sad stressed customer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that you are experiencing issues scanning with your Brother HL-L2390DW. We have many helpful resources on our website which may help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/hll2390dw