Customer Ratings & Reviews
- Model:
- HL-L2395DW
- SKU:
- 6130100
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the HL-L2395DW's print quality, ease of use, and wireless functionality. Many also appreciate its reasonable price, reliable performance, and straightforward setup process. Positive feedback also highlights the printer's compact size and quiet operation. The scanning feature also receives favorable comments.
This summary was generated by AI based on customer reviews.
Printer works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised without any issues after a year.
I would recommend this to a friendWorks just fne!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice improvements over the Brother all-in-one it replaces.
I would recommend this to a friendGreat Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Works as designed. Easy to order online.
I would recommend this to a friendI returned the printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer kept shorting the fuse in my home. Had to get a electrician to diagnose this.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to review the Brother HL-L2395DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. This is saddening to see you have had a poor customer service experience with the printer shorting out your fuses at home and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Part missing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the cord is missed missed missed missed missed missed
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Kedma, A USB cable is not included with the machine because are there are often multiple ways to connect these machines to a computer or network. Click the link below for specifications of the USB cable.
https://help.brother-usa.com/app/answers/detail/a_id/51249?R3ModelID=HLL2395DW
Triggers Circuit Breaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer, by default, triggers my AFCI circuit breaker. These are required in new construction. Brother support, after about an hour on hold, confirms that this is a known and non-advertised defect in every printer of this model and gives instructions on how to enable "Low-Power Mode". Brother states that these instructions are only ever given on the phone and will not produce an FAQ on this process. After that does not work, and another hour on hold, Brother recommends getting an even longer extension cord (that I would pay for) than I already had. After this still did not work, and confirming that my circuit breaker was function correctly and it was their printer not operating to modern building code specs, Brother said that there was nothing that they could do ended my case. This product is effectively a lemon and Brother's customer support for a known defect is unacceptable. I would not buy any of their printers until they figure out how to make them work on modern wiring.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing power issues with your Brother HLL2395DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
I didn’t want to do this teview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions are not formatted correctly to set up printer. Call the Brothers Number and although Message states, working Remotely. Ha! No one answers phone. Ive been on hold for 2 hours. So now I have a printer that is sitting there USELESS!
No, I would not recommend this to a friendBrand response from Brother
Posted .In response to the current COVID-19 situation, we have transitioned our Customer Service representatives to a remote work environment. Thank you for your patience as you may hear background noise and unusually high call volume may increase response times.
Not a good printer for our requirements.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer and ink were returned to store within 10 days.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you so much for your feedback on your Brother printer. Brother strives for continuous improvement in our products in every way and your feedback is very important. Despite the printer not working in regards of our requirements, I do hope that in the future you'll allow us the opportunity to have printers and ink that will fit your needs, as it should have been from the get-go. If you ever need to reach out to us, please don't hesitate: https://www.brother-usa.com/brother-support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to get this printer to work as a wireless device. I wish you would help me with it. I followed instructions the best I could, but neither my husband nor I was able to make it work. Disappointed!
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing wireless connection issues with your Brother HLL2395DW. We'd like to help.
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Wireless sometime does not work well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer works well. The only thing I am not satisfied with it is the wireless. If the machine is idle for few days, when we print it, the wireless is not working and we have to manually set up the wireless again.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issues with your Brother HLL2395DW frequently going offline. We'd like to help. We have many helpful resources on the Brother support website which may help. If you continue to have an issue, please reach out to Brother customer service directly at our web site.
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Nothing we could do could get it to print from phone which was primary reason for purchase.
No, I would not recommend this to a friendPrinter a disappointment; not fully functional
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several hours were spent trying to set up this printer. First, I walked through the installation directions and without success, tried two more times to install the product so it interfaced with my laptop and the wireless network. I then contacted the Brother specialists who could not get it to work. I finally contacted Best Buy Geek Squad and it turns out there were many reports of issues with this particular printer (most Brother printers work very well!). I was able to return this model for a refund and chose a simpler solution
No, I would not recommend this to a friendGarbage. Best Buy shouldn't sell it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Lasts for a year and then rolls do not work. Third Brother i bought and broke down
No, I would not recommend this to a friendHow to install the printer cartridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to know how to install the printer cartridge the instructions in the package are not for this printer. Follow this link for a video on how to do it. https://youtu.be/2jAx5RtysMM
I would recommend this to a friendBrand response from Brother
Posted .We have a link with steps and illustrations available on how to install or replace the toner cartridge in your Brother HLL2395DW. Please review it at:
https://help.brother-usa.com/app/answers/detail/a_id/152340
Brother printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment was excellent until I had to change the ink. Then it just wouldn’t accept the toner 760 that I ordered. I had to return the printer. I’m getting another soon
I would recommend this to a friendBrand response from Brother
Posted .We understand you were experiencing an issue with the toner not being detected. We wish you had contacted our Brother Customer Support Team to be able to guide you through the issue. If we can be of any assistance is the near future, please don't hesitate to contact us directly at www.brother-usa.com/support.
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get this printer to print. I I am unable to connect it to my network.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing printing issues with your Brother HLL2395DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/152163
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Not what I was expecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the printer. Nothing we could do made the printer respond to cell phone which was the reason we bought it.
No, I would not recommend this to a friendBrand response from Brother
Posted .We appreciate your business, and we want to provide the best possible customer service. Your Brother HL-L2395DW printer includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Works fine while it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped pulling paper from the tray after about two weeks. One of the gears that raises the tray up to the printer spool stopped spinning for some reason. Contacted support and they told me I have to take it to a certified repair shop that's almost two hours away. I fixed it with a cork and a little ingenuity.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for your feedback. We are sorry that you are experiencing paper tray with your Brother HLL2395DW. Keep in mind our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support.
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is good but the ink finished quickly, didn't print morw than 200 pages.
No, I would not recommend this to a friendBrand response from Brother
Posted .Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
We are sorry that you are unhappy with your cartridge purchase for your Brother HLL2395DW machine. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Soso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is great. However very finicky with wifi and motorola phone. Updates put the printer off line for a day or more.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that you are experiencing connection issues with your Brother HL-L2395DW printer to your mobile device. We have many helpful resources on our support website which should help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/hll2395dw