Customer Ratings & Reviews
- Model:
- HL-L2395DW
- SKU:
- 6130100
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the HL-L2395DW's print quality, ease of use, and wireless functionality. Many also appreciate its reasonable price, reliable performance, and straightforward setup process. Positive feedback also highlights the printer's compact size and quiet operation. The scanning feature also receives favorable comments.
This summary was generated by AI based on customer reviews.
Printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It goes offline or error. Right now I have to research why it isn't scanning. Never had so many issues with a printer before
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, We understand you're experiencing offline and scanning issues with your Brother HL-L2395DW. We'd like to help. Click the links below to assist you.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2395dw_us_as&faqid=faq00002646_007
https://help.brother-usa.com/app/answers/detail/a_id/152365
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not use. It turned out to not work. Exchanged for a different brand and model of which I am pleased
No, I would not recommend this to a friendLow Toner life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original Toner lasted just for less than 100 pages..
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your experience with the Brother HL-L2395DW has not been favorable so far. The page yields for genuine Brother cartridges are based on ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content. Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage will use much more toner and will shorten the life of the toner cartridge. If you feel that you have printed less pages than advertised, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/hll2395dw
Poor printing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to work with and a lot of problems to get the wi-fi connection. As scanner is a hasle.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, We understand you experiencing an issue with your network connection. Click the below to assist with the wireless connection.
https://help.brother-usa.com/app/answers/detail/a_id/151707
you get what you pay for
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repeatedly disconnects. I would not recommend this
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with your network connection and we can understand your frustration. We'll be happy to help. Below are some important points to confirm before connecting your machine to the network.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2395dw_us_as&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
bad support tech at Brother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installing the printer software does not work and Brother tech are worthless
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi,
I understand you are experiencing an issue with installing your Brother HL-L2395DW. We apologize technical support was no help. We will be glad to try and assist you again with this issue. Please customer our Customer Support Direct again. www.brother-usa.com/brother-support
- Pros mentioned:Print quality
Nice Printer, Horrible Retailer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works well. Popular model for a reason. Yet Brother doesn't lie about their products like Bestbuy does about adverting Win11 with Alienware x17 and not getting. They do not care to fix it or too incompetent.
I would recommend this to a friend What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to connect. Returned it. /t//ttttttttttttttttt
No, I would not recommend this to a friendVERY UNHAPPY CUSTOMER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received 4 emails prior to my expected date with the Geek Squad reminding me of my appointment. I waited for 6 hours and again was a No SHOW! Tried to call and after asking to speak to a supervisor… waited 18 min only to be disconnected! Finally got thru and was told that Oh The Technition did not pass his medical test and I would have to be rescheduled! After the fact … they knew it in the morning but failed to let me know! Now told that the next available date was Jan 17 instead of my Dec 23! Then received a text saying they were coming Dec 27 between 7-1. Called to get a confirmation on that and was told by a supervisor that I am not on any schedule for Dec27 !!!!!
No, I would not recommend this to a friendConstant network connectivity issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why I still have to put up with this in 2019 but it's pathetic.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Alex, network connection issues can be frustrating. We will be glad to help with connecting your Brother HL-L2395DW. Please contact by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/hll2395dw
Horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned! Horrible! Defective! Will never buy from best buy again!
No, I would not recommend this to a friendFaulty Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very happy with this printer. However, two weeks ago it stopped working. I've moved it to other outlets and have tried other appliance in the outlets and they work. I've turned my internet off and on, but the machine will not turn on. Due to the snow and awkwardness of the machine, I have not returned it to Best Buy yet. I will be returning it this week. Hopefully, Best Buy will replace it with a better model....
No, I would not recommend this to a friendDon't Buy if You Have a Newer Mac w/ a Newer OS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with my 2020 MacbookPro! I was on the phone with Brother for 2 hrs. trying to get my computer to recognize the printer, but it wouldn't. Then I called Apple and found out that for some newer computers using Mojave, Catalina, or Big Sur, both Brother and HP printers are having compatibility issues. Bummer!
No, I would not recommend this to a friendhome owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was sold as a multi functi0on printer when it is not. returned to the store for correct printer.
No, I would not recommend this to a friendDied after 14 months!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 years, except could not get it to print on envelopes and other small papers. Now it will not turn on. Jiggled cord, replugged, and it turned on for 1 scan. Then it shut itself off. Jiggled, plugged in again, on/off immediately. Same again, but took about 10 seconds before it shut off. Usually I just left it turned on, but a few days ago decided to turn it off. Chat no help, said to call. Is there a fuse or something I can replace?
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we are sorry to hear that your Brother HL-L2395DW is not working and your experience has not been favorable so far. We know this is frustrating. Our Brother Customer Support Team is on stand-by to provide immediate service direct: https://www.brother-usa.com/brother-support
Manual Feed a bust
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual feed on this printer is terrible. It mangles envelopes, checks, etc.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issue printing using the manual feed slot with your Brother HLL2395DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/151751
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
- Pros mentioned:Ease of use
Loved this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product and very efficient. Easy to install assemble and use. Not too bulky and uses the small space very efficiently. Loved this product. Have been using it for 4 years and still counting
I would recommend this to a friend Very disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it. Impossible to download drivers to my computer. My computer doesn't have a disc drive, so the instructions say you can download from the website, only they don't include this specific model. Trying to work with downloads for similar model numbers proved fruitless. Epson's lack of attention to detail should be considered.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing installation issues with your Brother HLL2395DW. We'd like to help. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Printer interrupts Windows 10 computer "sleep"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer quality is great, but it will not let connected Windows 10 computer "sleep" more that ~1 minute before "waking" (the computer). Very frustrating. Must power off printer to allow computer to sleep (at increased toner usage for each printer power cycle)
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing printing issues with your Brother HLL2395DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/153107
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
PhD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully explain about the product how to install and how to download applications.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your experience installing the Brother HL-L2395DW printer has not been favorable so far and we'd like to help. The following answer link provides step by step instructions on how to install the Full Driver & Software Package: https://help.brother-usa.com/app/answers/detail/a_id/151859
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/hll2395dw