Customer Ratings & Reviews

Makes you enter password to update software on the PC yet does not take the correct pass even listed in the software or back of the machine on sticker meaning you can never update the software making security flaws on your PC.

After buying and buying and buying so many ink cartridges for the 2 inkjet printer in my house I finally had enough. I mainly print in black and white with the occasional color picture here and there so I was willing to sacrifice the color for money savings. There are numerous, cheaper ways to get pictures printed and delivered then spending the money to do it at home. This all in one was on sale so I jumped on it and so happy that I did. The setup was simple and it was quickly connected to my wireless network. I like the fact that it holds a good amount of paper and the print speed is sooo much faster than my old HP inkjet.

Got it for full price during covid, and absolutely hated it. Keeps going into sleep mode and every time i want to print something, it says printer offline...

Wonderful printer BUT VERY expensive toner useage. I should have looked at toner usage reviews before buying. One $45 cartridge will get 400-600 prints with moderate usage - NO pictures. Brothers advertises 1200

DO NOT RECOMMEND. I’ve had this printer a little over a year and half. I’ve only used it a handful of times. It’s dead. It will not power on.

2 Months later, trying to scan from Macbook Air, to no avail. Does fine printing from Mac. wifi. Repeated error -9923. Ridiculous to attempt " customer service". Would not recommend

My old HP all in one tortured me the last few months and I knew it was time to retire the seven-year-old machine and I wanted to stop having to pay ridiculous prices for ink. so... I purchased the Brother - HL-L2395DW Wireless Black-and-White All-In-One Printer - Gray, It installed easily and without error or having to do anything but run the disk that came with it. It hooked up to my WIFI easily and it prints perfectly data sent to it from my Motorola Supra phone. The print quality is sharp and it prints fast. I am very pleased so far with the device and the starter toner promised me 700 pages (I would really expect about 500 or so) and the new toner that will give me about 1300 pages costs the same as one set of HP cartridges. I am hoping for good service life and happy printing.

Geek Squad tech did not know how to attach PC's to printer. Insisted I buy this Printer. It's still in box. Plus problems developed with my lap top PC.

The box came severely damaged! The top had been retapped! The bottom was open, falling apart and wt! We did not keep the printer! Will order again when it becomes available.

I loved this printer for the 3 weeks it worked. I wanted a wireless printer that I could use to print from my IPad while sitting on the couch. I only needed it to print emails, recipes and receipts etc. It was easy to initially set-up. It found our network right away and I only needed to type in our password. We were able to print from all our Apple devices as well as our laptop. The print quality was very nice. I chose this model because so many reviews gave it 5 stars. After 3 weeks, it quit printing consistently. Sometimes hours later. I tried resetting and re-entering my info, only to have it print once or twice and then stop again. Then it would only print from one device after re-entering our password. After trying everything suggested online and resetting at least 25 times, I gave up. It would only print one or two things from which ever device you printed from first. One shouldn’t have to re-enter one’s password every time you want to print. We have another wireless printer and it printed fine, so it wasn’t an issue with our network or devices. I had purchased the Geek Squad 2 year replacement policy. In theory, I should have been able to get a new printer as I had bought replacement insurance. This model was sold out and Best Buy could not give me an idea of when I could get a replacement, if ever. My choice was to receive a store credit minus the cost of the Replacement Policy or work with Brother under their 1 year warranty. (This would require sending to Brother.) Best Buy is having a stock problem and didn’t really have something similar that I wanted as a replacement. So, now I have no printer, no idea when they are getting more stock in, and I am out the money for the cost of the Replacement Policy. I have store credit for a printer I can’t buy because they hardly have any printers in stock or know when they may arrive. If Best Buy could not replace my printer with a like product, they should have refunded my money for the Replacement Policy I purchased. I was told I will have to purchase a new policy for the new printer I buy. I bought a Replacement Policy to get a replacement, not a Store Credit to buy another printer and have to buy another policy to cover that one.

Easy set up. Just plug in power. Connect wifi.. printing is extremely quick. little loud.Con: it does not come with USB cable . You have to buy separately..combine all.. satisfy!

Printed 3 times and broke with initialization errors within first 30 days. Of course cannot return it since past 14 day return period...ugh

Spent $780 on a computer and this printer, but had to spend another $100 to get the working. Why???

The printer died after about a year having printed less than 200 pages.

Cost too much just to print black and white. Cannot offer an opinion. Overall rating low because I did not use this printer.

Exchanged this model for a better one very satisfied with it. I purchase model M F C -L5700DW. This printer is excellent.

the print has done all it was advertise for it is easy to use and quick set-up

It would not print. A person from the Geek Squad could not get it to print. Helped me return it.

High consumption of the toner, printed less papers than mentioned

This is horrible everything about it - setting it up was a nightmare