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Customer reviews

Rating 4.7 out of 5 stars with 2262 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers express satisfaction with the HL-L2395DW's print quality, ease of use, and wireless functionality. Many also appreciate its reasonable price, reliable performance, and straightforward setup process. Positive feedback also highlights the printer's compact size and quiet operation. The scanning feature also receives favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,262 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great ptinter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer easy set up would recommend to anyone looking for a bsic wifi printer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got an defective product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing first, the online chat service quality is bad. waited long time to join the queue then got disconnected two times and never able to join the long queue again for 10 mins which just make you simply give up. 1: The printer I got cannot print the full content of A4 sized pdf file. It will missing 1cm of content on edge of an A4 paper. 2: the scan function cannot capture the full content of a A4 paper you put in. I will miss a few columns of content as well. Tried to reset the printer and not helpful. The printer I got is just and defective product and now very hard to get in touch with the support team. Will never use best buy again. You may wonder why I want to reach them after such a long time after I purchase this product. Because initially I can live with the printing issue as long as I use a big margin of the pdf or word file I want to print. So it will able to print all the content in the page. However, today I need to use the scan function for some important documents, it turns out the scanner cannot capture the full content of a A4 paper. For me this is not acceptable. Unfortunately, I missed the return period of this production then I am trying to reach their tech support. The reality is you will never able to reach a human support through the phone number and the live chat just keep cut me off the connection. Very well done.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, We understand you are frustrated, and we are sorry to hear that your experience has not been favorable so far. The scale feature is a type of value into the field to enlarge or reduce the pages in your documents to fit the selected paper size. Also, below is a link to assist with unable to scan.
      https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2395dw_us_as&faqid=faq00002637_007

      If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
      https://www.brother-usa.com/brother-support Brother

  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Retired

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer. So much better than the wireless one I bought before. I would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Not Fancy But Reliable and Easy to Use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up and the item works as promised. Nothing fancy but it does the job for the home office.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer at a low cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for office and personal use if you don't print large volumes

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sofar has no issues,the outer color is great,printout smootly,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great all in one black & white printer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very easy to use. The included software helps keep track of how the toner is being used. The enlarge function and decrease function of the copy function of the printer is really useful for enlarging recipes, and the scan function is great, allowing you to send the scan to different email addresses and upload to Google Drive or other online services. I only wish there was a way to see how big the enlargement would be, it's easy to make it not large enough or too large and then toner is wasted printing something that's not the right size. The manual feed is also useful for printing note cards and envelopes.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent copies, clear & crisp! Would definitely recommend to people. The ink cartridge also lasts very long.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    new printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works well, easy to set up, happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer, great life, great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer, For a small home office printer. It does the job, This printer will not fail you for you normal office needs for black and white prints. Scanner works great and the Toner will last you a long time. Brother Software is janky but it does work. highly recommend this printer especially if you can get it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome All-In-One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all-in-one printer for the value. Quick and easy set-up and have not had any issues with it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    New printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product, meets all of our needs and is wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all-in-one printer for our small office space. I always enjoyed Brother's products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother laser printer has been easy to use with no set-up or paper jam problems.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I love the low power state where I can still connect and print from anywhere in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brother laser printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good..... was easy to set up to all computers and devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good laser printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little printer. Took about an hour to get set up but works well with my Dell and my wife's Mac.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Trouble staying connected to internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the printer decides to connect it works well. But it disconnects from the internet and has to be reconnected quite often. This is inconvenient and frustrating to say the least.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, we understand you are experiencing an issue with your network connection and we understand the frustration. Click the link below to confirm some important points before connecting to the network.
      https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2395dw_us_as&faqid=faq00002806_010


      If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
      https://www.brother-usa.com/brother-support Brother

  • Rated 5 out of 5 stars

    I Like My Brother Laser Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother Laser printer replaced my 22-year-old Brother Laser printer. I have tried printing, copying, and scanning. My only comment is that the copy brightness or contrast looked a little dark for my first (and only so far) copy. I might want to adjust it so it is lighter when in copy mode but other than that everything is great! I am a big fan of Brother printers!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great! So far so good! Hoping to save money not buying ink cartridges every month.

    I would recommend this to a friend