Customer Ratings & Reviews
- Model:
- MFCJ4335DW
- SKU:
- 10115888
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
MFC-J4335DW Printer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the printer but very disappointed there is no touch screen. The small keyboard is hard to maneuver, especially when trying to select special characters and numbers.
I would recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing key entry issues with your Brother MFCJ4335DW machine and we understand your disappointment. Unfortunately this model does not have a touchscreen but this link below may help you to enter text in your Brother machine:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj4335dw_us_eu&faqid=faq00100493_502
Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up not easy. Limited help from customer service chat function. Wi-Fi only works if you are fairly close to the device. If on another floor it does not see the printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing connection issues with your Brother MFCJ4335DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satified so far but its to soon really say so. I had a hard time down loading the app and couple of times the computer said it cant communicet with the printer. Little bugs.
I would recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing connection issues with your Brother MFCJ4335DW machine and we understand your disappointment. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
corrections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took a while to figure it out. about 3 weeks. still do not know how to correct date/time on screen, and "fax" from screen.
I would recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues and setting the date and time issues with your Brother MFCJ4335DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 3 answer links that will help on the setting date and time and sending and receiving fax.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304090003/workspaceContext/workspace/processedPrint/Answer/174200
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304090003/workspaceContext/workspace/processedPrint/Answer/174433
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304090003/workspaceContext/workspace/processedPrint/Answer/174434
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support
Nothing but grief
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter the paper, this printer will eat it. The paper will get jammed in ways that one cannot even unjam the printer. You have to pull the thing apart and then it will either refuse to print or it will keep eating paper. It's almost comical to watch it. Slurp! Crunch crunch crunch! I walked into the office, plugged it in and my parter said "Ut oh. How many pages are you printing?". I replied with a meek three fingers and buried my head in my hands. And hour later, nothing usable has been printed. Just mangled inky pages strewn about the floor.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing paper jam issues with your Brother MFCJ4335DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Malfunctioned after 3 days..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned after three days. Troubleshooted everything to no avail. It instructed me to clean the rollers, which I did. Then with only a few sheets in the paper slot, it displayed an error indicating I needed to take out the paper and reload, which I did repeatedly. Things shouldn't have to be perfect to perform well. Never had this issue with printers before they became "smart".
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issues with your Brother MFCJ4335DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Have needed Geek Squad twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this printer, paper is constantly jamming. Have needed Geek Squad twice
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing paper jam issues with your Brother MFCJ4335DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Poor Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this printer didn't even last a year. I would not buy again
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ4335DW. We appreciate your feedback. I’m sorry to hear that your Brother MFCJ4335DW is not working. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ4335DW
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. First it would not print, then I got it printing but it crumbled the paper.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing printing issues with your Brother MFCJ4335DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support