Customer Ratings & Reviews

Received printer quickly. Noted that the order was sent by Staples? Who is actually responsible for this order? That being said, the printer arrived well packaged but the box did have a gash in it. Set up seemed to be easy, but I did experience problems with printing from pc. Had to reset Wi Fi. Continued to have issues with printing and errors. I also encountered issues with other processes. All of this was probably operator error! I gave up and called my friendly computer guy to come and fix my whole list of problems! I do not think there were issues with the printer itself. Will see how this evolves going forward. One note, the directional icons are invisible! Black on black. Used a flashlight until I could locate them easily.

My first impression of this printer after unboxing it was WOW! As in I was kind of blown away about how unbelievably cheap this thing feels... I mean every door, tray, lid, etc. feels like it's about to break. Literally every piece of it feels like really cheap plastic. For a $300 printer it feels like a huge ripoff. As far as functionality goes, it does make up for some of that. I really like the ink system. It's obviously too early to know if it will work as intended (the ink lasting up to 3 years), but if it does come close that's a big plus to me. I've had an HP printer for the last several years and the proprietary, subscription based refill concept is really irritating. The printer literally won't print unless you use their refills. With this one you are using proprietary refills in the fact that the refill has to interface with the refill tank properly in order to refill it but that can easily be replicated by aftermarket sellers, if it hasn't already. Plus you can can physically see the ink level in the tanks on the front of the printer so you know exactly what the levels are. This isn't a photo printer (though it can print on photo paper), but the print quality is perfectly fine for what it is, which is a home office/small business printer. It can printer multiple documents with ease and reasonable speed as well as scan and copy multiple documents with speed and ease. It has some additional features when scanning and copying such as scanning directly as an email attachment or to a USB drive and enlarging/reducing size when copying. The initial setup is really easy through the app and connecting to wifi worked without any issues. Printing over wifi has worked without issues as well. I would recommend using the paper catch on the outlet side of the printer because it will shoot the paper a good distance. I can't to what all else is out there in the same price range but, or if it's a good buy for the price. But as far as features go, it has everything I need personally, and as I mentioned, I really like the ink system and hopefully it lasts at least close to what it says, but even if it doesn't, the Brother branded refills are not that much. I'll just have to be very careful in handling it because it feels like I something could break without much effort.