Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 67 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the printer's high-quality output and its straightforward setup process. Users also appreciate the device's overall performance and ease of use in their daily tasks. However, some individuals find the physical size of the unit to be quite large, and others noted that the scanning capabilities are restricted to standard document sizes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 67 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ink jet printer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was extremely easy. It works great with immediate response time. It is the best one I have ever had. A terrific product.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Brother J5855DW review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviews said this printer was a good one. It is! Have had it operating now for several weeks. Black print on Copies are sharp and print speed was good, faster than my old HP. Colors are very true. So far all is good.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great for daily use.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned three brother printers over the years and this one is one of the best. It is larger than most home printers but has larger paper tray and a very fast print. No issues with paper feed or network setup. Images and color are consistent and high quality. Works well for home and business use. Like the idea of large ink supply -- only time will tell how accurate but seems to be a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Scanning

    Rated 1 out of 5 stars

    Jams More Often Than Prints

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother inkjet printer prints very nicely...when it prints. It jams more often than not. The main cause of jams is that it's extremely particular about how I load the paper into the tray, yet the tray has a little wiggle room, so I'm always trying to figure out the exact place to line up the edge of the paper. Also, I have to remember to chose Tray 1 on my computer when I print, because the printer can't detect the paper for Auto Select. I use various kinds of paper, such as plain paper, letterhead, card stock, and labels. If you always print on the same kind of paper and can figure out how to make Tray 1 the default, you might not have problems. Another issue is that I can't get it to scan to my computer or email.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother MFCJ5855DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ5855DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/MFCJ5855DW Brother

  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Price Worth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer.faster and easy to understand, ink tack also easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect downgrade from corporate Sharp machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect downgrade from corporate Sharp machine. Meets all my needs and also does 11x17 in color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extremely Well Made Printer Brand

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased a Brother large format printer when it first came out back in 1999 (approx). This printer worked until until 2024 when, due to my occassional useage, developed clogged ink output...but everything else worked perfectly. Everyone I talked to was amazed on how durable Brother makes their printers as opposed to other brands that stopped working after 4+/- years. Only shortcoming, when comparing printing out colored photos and images, the output quality is not as clear as the HP printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Printer Brand

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother is my printer brand of choice. I have purchased Brother’s printers for over a decade for work, my kid’s schoolwork, and personal events and activities. I like the all-in-one because I can also scan, fax, and make pdf’s. Really cool printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Digitize & Edit Books in my PC. Amazing print

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print qlty and colors are great and Scan-Edit Books. I just Loved it

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Brother printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer for the document feeder option and scanning capabilities. It does take about 30+ minutes to setup. Setup is not difficult just multiple steps to become operational. The printer does have a larger footprint than most home printers. Machine runs well and would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent printer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Brother MFC-J6925 which I really appreciated. This one does not adapt as well to custom-sized envelopes, but it works and is extremely fast. The print is clear and very satisfactory.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Work very smoth

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is all i expect , very fast , easy to set , very good quality on materials

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best printer yet!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this printer! I have always had HP printers, never have I had any other brand since I bought my first over 30 years ago. It was so easy to set up, and is extremely easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Brothers MFC-J5855DW Printer - Great addition to y

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great professional type printer, excellent quality prints.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    No

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to configure, a bit on the large side. Great printer

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    happy printing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new printer so glad it prints fast, my old one I had to wait forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer for my needs. Never had a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It required some learning on how to select the paper tray we needed, but we have found it to be useful for all out printing needs.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 2 out of 5 stars

    A BEHEMOTH that is difficult to understand

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never used anything other than Brother printers but this one is much bigger and heavier than I expected and trays stick out to add to its unweildy dimensions (definately not compact). I'd warn it is the most difficult "printer" I've ever used. The digital screen function keys are hard to read. The instructions were unclear about everything and I had to call the manufacturer (snotty guy) to find out that I have to press the "COPY" function button in order to PRINT (no print selection on the copier). It's supposed to use a cable as well as Bluetooth, but the cable port, from what I can tell, is not outside the machine but underneath the copying table and difficut to see, much less determine what kind of cable you need. I'm still thinking about returning it.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ5855DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.

      We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support. Brother

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Mr. Mark Smitg

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. I owned several Brother printers before then went with Hp, never again! Brother brand is the best for

    I would recommend this to a friend