Customer Ratings & Reviews
- Model:
- MFCJ5855DW
- SKU:
- 12832587
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the printer's high-quality output and its straightforward setup process. Users also appreciate the device's overall performance and ease of use in their daily tasks. However, some individuals find the physical size of the unit to be quite large, and others noted that the scanning capabilities are restricted to standard document sizes.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Super nice printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only used a few times so far, but has worked great every time. Very easy to setup. This machine does every thing I need it to do; all in one.
I would recommend this to a friend - Pros mentioned:Ease of use
Happy with setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 74 years old and I was happy that the setup was very easy with great instructions.
I would recommend this to a friend Excellent printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer worth the money but where's the year word for ink that's supposed to be in the Box I know they're not talking about the cartridges they provide 1 set
I would recommend this to a friendPrinter
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very complete have all lm needed is nice.
I would recommend this to a friend- Pros mentioned:Print quality
Great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Easy to connect with network. Print quality is good.
I would recommend this to a friend - Cons mentioned:Size
SO BIG!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's HUGE and the paper feed isn't any bigger. The smaller form factors are better with the same exact features. I honestly don't know why they mad ea bigger printer like this that doesn't boast more features. Doesn't make sense to me.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with the sizes for your Brother MFCJ5855DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
- Pros mentioned:Ease of use
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Easy to set up and easy to use.
I would recommend this to a friend - Pros mentioned:Overall performance
Good enough for home office.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great working as described, and delivery was so fast.
I would recommend this to a friend Great with a few quirks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer and quick. Only downside is I’ve never had to clean nozzles or reprogram Lines to not be wavy as much as I have with this printer.
I would recommend this to a friendBrand response from Brother
Posted .I understand you are having print quality issues and have to do print head cleaning all the time with your brother MFCJ5855D. I apologize for any inconvenience this issue may have caused you. We can help with that. a deep cleaning would be needs call Initial Purge. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32404120002/workspaceContext/workspace/processedPrint/Answer/182260
If you still have difficult please contact Brother Customer Service at:
https://www.brother-usa.com/support
Average printer in a world of average printers.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the fact that this printer falls asleep and has to have a power button to print after a while.
I would recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing printing issues with your Brother MFCJ5855DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/183063
https://help.brother-usa.com/app/answers/detail/a_id/183067
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Great Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brother - MFC-J5855DW INKvestment Tank All-in-One Inkjet Printer with up to 1-Year of Ink In-box - White/Gray is work great but it's a little confuse to print both side for the holiday, birthday, ect. card.
I would recommend this to a friendBrother printer’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to use great product. Ink last a long time.
I would recommend this to a friendGood Product - Bad Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works as advertised and performs as expected for the price. HOWEVER, when I purchased it, I was told I could save 10% if I opened a Best Buy Credit Card ... which I did. The Associate said my discount would appear on my statement. IT DID NOT!!!. Major lie, don't plan on ever using the card again, and don't trust Best Buy pretty much on anything.
I would recommend this to a friendGood value for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time, very knowledgeable, excellent job.
I would recommend this to a friendComplete garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is terrible. We are out of 1 color and it won't let us print in black and white. It didn't even notify us that we were running low.
No, I would not recommend this to a friendHELP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost impossible to set up. I am 78 years old. Very frustrated with it. Does not do what it was advertised to do. Would someone contact me, please.Joe
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCJ5855DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Problems maintaining Wi-Fi compatibility
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the printer, with primary usage to be printing from cell phones on Wi-Fi. I spent 3 hours on 3 calls with tech support, and still the printer eventually loses the ability to be recognized by two cell phones in two locations. I am tired of struggling to make this printer work with cell phones on Wi-Fi.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having connectivity issues with your Brother MFCJ5855DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 3 answer links that may help on the issue with your Brother MFCJ5855DW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32308110003/workspaceContext/workspace/processedPrint/Answer/182235
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32308110003/workspaceContext/workspace/processedPrint/Answer/178477
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32308110003/workspaceContext/workspace/processedPrint/Answer/178479
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
- Pros mentioned:Ease of use, Overall performance, Print quality
Good printer home office
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only a couple weeks use but I would recommend this device to anyone. Works well and quietly, good quality prints and easy set-up and operation.
I would recommend this to a friend - Pros mentioned:Print quality
Brother-MFC-J5855DW is a great printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer because of the good reviews. I am a 76 year old woman and I set it up myself. It was fairly easy! I have an older computer and a newer laptop. The laptop was easier because all you needed was WIFI. The older computer took a little more time setting up because I had to use a USB cable. I love the scanning feature. I have everything scanned to a folder on my desktop. I did not set up the fax because I really don't need it, but it's nice to know the machine has that feature in case I need it. The print quality for black and white is great and it prints very quickly. The color copies aren't as great, but are fine for my needs and for the price of this machine.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
sister
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, good color & good black& white.Easy to use controls & screen.
I would recommend this to a friend