Customer Ratings & Reviews

Will never buy anything but Canary. Excellent choice

It is user friendly and reliable . It has a great camera view.

Great for alerting to problems at home while traveling.

I have added it to my other seven Canary cameras!!!

I love being able to access this camera from any where!!

Great product awesome security cheap price. Buy buy buy

Pretty good product for the price. Easy to set up.

Great secury system for my home I recommend.......

This camara has all the I needed and it's great devices

This was my second Canary purchased. Highly recommend!

We love being able to view our home if we are away but the response time is 45 seconds or more.

We brought this camera before vacation and loved it

Set it up, got notices of movement, now I dont, called, was helped, still not right, probably me?

Great productTttttttttttttttttttttttttttrttttttttt

Horrible product, and worst customer service. Bought this camera a few months ago, a couple of months after somebody broke into my apartment and the camera didn’t record anything because it had an issues where it sensed my phone was there even though I had it with me overseas! Customer service didn’t answer only to say basically too bad and nothing they can do. Today I am still having issues with it even after multiple updates. Don’t waste your money and buy a reliable camera that actual serves its purpose, even though this are not cheap.

It was an ok device .. Nothing special for the price .. Great for people with animals

For TL;DR, scroll to the bottom. As you are most likely doing right now, I too read all the reviews for this product and many others trying to figure out which DIY security option was best for me. I picked up a Canary and have spent a few days with it so far, and as much as I want to like this product, I simply can't. When I opened the box, I was met with what appeared to be a very well designed and presented product that appealed to the design and aesthetics of an Apple fan. Though, this hasn't been quite the experience I was hoping for with the Canary. Starting with the initial setup using the iOS application, which is touted as only taking mere minutes and being fairly seamless, I had a difficult time even updating my Canary using the instructions they provided. After getting stuck on several steps just waiting for the Canary to update, I was forced to reset the system a few times before it finally updated and I was able to complete the setup process to make it ready for use. All in all, probably an hour of setup time with the errors I encountered. After I setup the system, I left my house and the Canary did in fact auto-arm as it states it should. I received a couple of notifications while out where the Canary noticed my dog moving about. Dismissed them, thinking it was cool that it alerted me. Though once I got home, I did notice that the video feed even with my fairly robust broadband connection was about 30 seconds behind what was happening in reality. Not ideal, but I don't know what's par for the course, so I ignored it for the moment. Fast forward to the next morning. Grab my phone, open the Canary app, and Canary is offline... Curious, I thought. Reload the app to make sure, now it simply says, Unable to connect at this time. So I head to where the Canary is placed and there are no lights on it at all. Power cycle it. Same problem. Power cycle again, now it appears to be working. This kind of inconsistency right off the bat has me worried about my $250 investment. I need a security system that I can be confident in. One that works, and works well. What good is a system that goes offline or just stops working and never notifies me? Isn't the whole point of Canary to keep me in the know? I'm disappointed in this product and the fact that they have no live support and an abysmal knowledge base for troubleshooting that I found zero help with using. Couple that with a buggy app, and you've got a recipe for a frustrated user. I've outlined the pros and cons below, and I plan to return my Canary in hopes of finding a more reliable solution. I would not recommend this product based on my experience. Pros: - Nice aesthetics both physically as well as in the iOS app - When it works, the video is crisp and the audio is loud enough Cons: - Setup was anything but simple, very buggy - Going offline or not connecting and no notifications - Live video is very inconsistent, works sometimes and not others - As much as 30 second delay on live feed - No live support and terribly void help center online - No automation integration with other smart-home products - No way to remove locations from the app if you accidentally add one - Very buggy app in general on iOS in my experience - Several times the Canary simply stated "Failed to Arm" in-app and never notified me - No way to "reset" the system to factory settings that I can find - Can't connect to 5GHZ WiFi networks it would appear - No way to set custom modes, such as vacation, times of day, etc. - No two-way communication like some other comparable systems - No auto-alarm to sound the siren, must be done manually - Multiple failures when trying to "changes modes" - No iPad app

The application did not work but the quality of the product was great.

I bought this product and thought it was ok. I didn't like that it didn't have a two way communication system like the Nest camera does. However, it does have a cool feature of testing the air quality. So if you're into that then go with Canary. If you're into everything else, go with Nest

I am VERY satisfied with my Canary. I use it to monitor my apartment and pets when I’m not home. It was easy to set up and the iPhone app has a sleek interface. It has all the features I need (live streaming to my iPhone, alarm, night vision, motion detection) and even some I didn’t know I wanted (temperature, humidity and air quality sensors). The wide-angle lens is perfect to cover my living room, kitchen and front door (gotta love NYC apartment layouts)! I’d recommend this product to anyone looking for an easy-to-use home monitoring system.