Customer Ratings & Reviews

Like the 2 paper trays. Would like more detail on paper directions for set up.

I had to call canon and speak to a customer service agent for about half an hour just to get this printer connected to my wifi. After it did connect, it was glitchy and sometimes just refused to work out right. I returned it for an Epson wide format printer and am much happier!

It wouldn’t connect to any of the laptops or desktop computer that are led than 3 months old

This printer is well made, I liked the cartridge system BUT it was not easy to set up and took 1 hour online with the Canon help desk (which was excellent) to get the printer going on a Mac and a PC. Disappointing is a gross, gross understatement. We bought this printer to ONLY print high quality photographs and it does not live up to its advertising. We could not get a good black and white print, the color printing is poor too - and we tried several software packages and on both PC and Mac. We have an HP which gives a really pure back and white print we expected the same from the Canon. The printer was so poor that we took it back and got a refund.

On the bright side this printer can print on CDs/DVDs, which is what I was looking for, but I just assumed it would have a flatbed scanner. This is a massive printer to not have a flat bed scanner or a paper tray. Best Buy doesn't properly list it in the description, but according the Epson website, their Expression Photo XP-8500 Small-in-One All-in-One Printer does print on DVDs and has a flat bed scanner. I will return this printer and try the Epson.

Printer stopped working in 2 months. Worse pixma I ever owned

Poor support from Canon. Unable to connect to internet after spending numerous hours on two separate Canon photo printers. First ever negative review for a product sold at Best Buy.

Great printer and a great price. Full bleed art print capable!

Needs explanation. Guess I assumed that all Canon's could at least copy and scan. SUPRISE. NOPE. To be fair the printouts are just great. Cannot recommend based on my expectations. IF IT WAS JUST FOR PRINTING QUALITY, THEN YES.

Worked great for about 6 months then just quit working. Can’t get any help. When it did work it was great but having issues less than a year in is not a good look.

Great photo printer and also overall great printer.

Printer would not connect I would not recommend this printer

It’s new but am already having problem about the printer not recognizing the magenta, ink is the original ink it came with.

Beautiful photos, you must use photo paper though, the wi-fi connection is a little confusing.

I was so excited to get this printer. But……I’m pretty savvy when it comes to printers. This one was absolutely horrible to connect to Wi-Fi!!

We purchased this printer expecting it to be an upgrade over our existing printer. After installing, we were generally unimpressed with the print quality. It turned out to be no better than our 5 year old printer. Needless to say, we returned the product post haste.

The 4-star rating is only a reflection of the time I have used this printer. So, far the printer gets 5 stars for meeting my expectations. I am an enthusiast photographer who has been looking to gain the experience of printing my work. I had forgotten the joy that comes from printing your photographs. This printer does the job for me. It is simple to operate. The print quality is great for my purposes. I did a lot of research before buying this printer and I am happy with my decision. I have recommended this printer to friends with the following caveats: • I wish the printer had a built-in screen for information. I am not used to using the app on my computer. • The set-up instructions with the printer are bad. It is an outdated approach that assumes your computer can read a CD. Everything you need is online, but the process should be easier. • Based on this experience and other reviews, I have a wired connection to the printer. I cannot opine on the wireless option. • I have only printed on 8.5x11 paper (or smaller). There are no red flags about using 13x19 paper. • Be prepared to learn how to print. The printer needs your help to produce the best results. Learn the correct settings for your software. I highly recommend buying paper sample kits and testing different paper. The type of paper makes a difference in the results (and cost) of printing. Calibrate your monitor to help ensure that what you see is what you get. I love having the ability to print and share my work. It is entirely different that an online experience. If you are thinking about printing your photos, do it! The Canon Pixma iP8720 printer is a great option to help you learn the art of printing.

Couldn't get a good picture to print. Size and color were both a little off. Tried for a week to tweak it in. Finally gave up and returned it. Best buy took it back without a hassle.

Had this for less than 2 months and it will not print anything. It spits the paper out with nothing on it and doesn't even try to print. Not returnable because I've had it for over 30 day. Piece of crap. Other problems are that it doesn't give me any advance settings to choose portrait for landscape. Can't really use it at all now anyway...

Stop working after 3 months each purchase and i bought 12 already