Customer Ratings & Reviews

its not amazing. it just does the job. takes forever to figure out how to connect it using wifi.

Not very user friendly , prints quickly but having a lot of issues connecting wirelessly .

could not get the electric cord to plug in. limited directions, mostly pics for startup.

I am having problems printing and scanning I need to make an appointment

I have not set this printer up yet so it is not in use. I’m sure I’ll do it soon.

uses to much ink ///////////////////////////////////////

Photo printing isn’t good at all but ok for written text. Expensive for the quality

When it prints it is very good both text and photo. But it is an unmitigated disaster to set up. It comes with a "set up" sheet, a disk, a U-tube and setup directions on the screen of the machine itself. However none of them is complete. I could not set it up even with all of this supposed help. I called Canon and a tech guided me through the set-up. I accepted a direct cable link to computer #1 and asked for WiFi for the other two. This took an hour. Finally it was ready to go. I tested the copying it worked fine but not from the computer. Next day I called the Geek squad. They spent another hour fixing the WiFi. The printer just would not recognize the other computers. The next day it failed again and would not print from any computer. Geek squad again worked it over for another hour and got it to work. I have been a faithful Canon client for many years but no more. the machine itself looks and feels very flimsy.

This product seems fair however the printer ink program is missing. Canon as a company is leaps and bounds behind Hp when it comes to ink delivery, as well as phone app integrations and ease of setup is really poor comparatively. They tell you that you can get ink delivery program Online but when you get there, the site doesn’t do anything for you. The webpage is dead static and just there for sake of it. Overall very disappointing experience with the product. Prints great but very small paper loading tray..hardly holds 20-30pages and the speciality paper needs to be fed and can’t be used in the paper tray due to rolling feeder type used for printing in it. So the feeder is small and may can feed on 3-5 thick photo matte pages at at best from the too back...it’s an ink Guzzler ! So if you don’t have ink program you are just throwing money.

This printer replaced my previous one, TS9120. What a disappointment! It is very slow printing on regular paper. It even stops while printing. I actually wanted a good all in one. Photo printing has been mostly slower. And is makes a terrible noise like a rubbing, squeaky sound. No recommendation here.

This printer does not allow you to select the pages that you want to print, you have to deselect what you don’t want to print. So, if you have a 100 page document and only want to print pages 67-70, you have to deselect pages 1 through 66 page by page and then you have to deselect pages 71 through 100 again page by page. This is a really ridiculous amount of wasted time. This is my first and last purchase of a Canon printer. All my previous printers were HP and I really regret buying this printer. I’m going to try and exchange this printer for another HP printer. The other negative feature is that you can only place a small amount of paper in the feed tray so if you are printing a large document, you need to keep adding more paper. Overall, I do not like this printer and find that the quality of printing is just so so and does not compare well to any of my previous HP printers.

Probably should have spent a few dollars more for improvement of performance

I’ve had this for 6 months now. Printer well enough in the beginning. The print quality was nothing to write home about but what are you gonna do in a pandemic. Almost 6 months later the print quality has greatly deteriorated. The cleaning doesn’t help. I’m going to bring it in to the geek squad

I had problems with this printer. I constantly got error messages and the paper slot did not work. However the customer service from Canon tried to assist me with problems. Finally the representative decided to replace it with a new one. The printer is working and so far I haven't had any problems. I would recommend this product because of the immediate response that I received from the Canon customer service representative. The break down is based on the usage of the new printer.

I received the printer from BEST BUY online purchase. Easy to hook up. Wi-FI connect and computer communicated but would not print It would spit out paper but was blank. contacted canon hot line with no luck. Took unit to best buy and they exchanged it with a TR8620 which works great.

Set up is complicated. Still can't get the scanner to work.

Wireless option is kinda a pain but it's a printer

Print cartridges came dry and prints lines on all sheets.

Admittedly, I’m not fan of printers. They’re a necessary evil, but it seems the only time I use one is around tax season. My wife however uses one for her monthly billing. She has a handful of clients and is a light duty print user. We also scan and copy on occasion so having a multifunction device is better than just a printer. Needless to say, I wasn’t rushing to setup the new printer when it showed up. My parents were over and my 69 year old (don’t think of calling her 70) mother was looking for something to do, so I had her setup a new printer. I figured this would be a true test of “simple setup.” I’d say from start to finish, it took 35 minutes or so. The trickiest part for her was installing the first ink cartridge. After the first one was done, the rest were simple. She had it connected to our WiFi and printing from her iPad, my dad’s Android tablet and her phone. I’m starting to think I need to hire her! Print quality is very good. What I like about the TS8320 is it uses six individual ink cartridges instead of 3-4, which will add to the quality especially when printing pictures. I’m scared of the cost when it comes time to replace the cartridges, so hopefully these last for awhile. Another benefit is the automatic two sided printing. This will save some time and frustration over flipping pages over. Print speed is good at 15 ppm black and white and 10 ppm color. This will also integrate with Google Assistant and Amazon Alexa. I haven’t had a chance to try it out, but I can see where this could be a benefit.

the set up was not as easy as other canon printers