Customer Ratings & Reviews
- Model:
- MyQ-G0401
- SKU:
- 6460937
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the ease of use and overall performance of the myQ Smart Garage Control. Users also appreciate the straightforward installation process and reasonable price point. However, some customers have expressed concerns regarding compatibility with other smart home ecosystems and connectivity issues with the application. Additionally, a few users have reported issues with battery life.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2+ weeks. We were ill, neighbor did a welfare check and told me my garage door had been open over 24 hours. Next day she was back and sure enough my garage door had opened on its own. Third day, garage was open again. In the afternoon I heard my garage opening again, ran and put it down and quickly unplugged the device.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Susie, we are very sorry to hear about the unintended operation from your garage door opener. This issue can mean that your garage door opener is on the wrong frequency and someone in your area is activating your garage door opener without them knowing, for safety precautions we suggest erasing the memory from your learn button located on your garage door opener, and re program all your devices back to it. Next, we can suggest disconnecting the wall control panel you have mounted inside of your garage as that could be defective, or the wires connected to it could be shorted or cut and leave them disconnected for a couple days. If your garage door opener no longer opens on its own your issue is resolved, if it still opens on its own the issue is with the mother board.
For further inquiries feel free to contact our support team at (800)-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.
Pairing issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was going smoothly until it got to the pairing process. It was unable to pair with my Genie garage door opener which is less than a few years old. The door sensor is already on my garage so all it does is tell me if my garage is open or closed. My suggestion if you buy would be to not mount the sensor until it’s paired so you can return it if it doesn’t work.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello JohnM, we are sorry to hear you are experiencing issues with the myQ Smart Garage Control and we would like to assist you. Please feel free to contact us at social@chamberlain.com and mention this review.
- Pros mentioned:Ease of use
Strongly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and use. It wouldve been cool to control multiple garages with same base but can’t complain really.
I would recommend this to a friend Not worth it any more...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these some time ago and while it would only close the garage with Google it was very convenient. Last year MyQ failed to update their integrations with google and now it doesn't integrate at all. So, unless you want yet another app to open and close your garage door it's not at all worth it.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for reaching out. We appreciate you taking the time to share your feedback with us. You can find more information about our recent decision to prevent usage of myQ via unauthorized third parties here: https://chamberlaingroup.com/press/a-message-about-our-decision-to-prevent-unauthorized-usage-of-myq.
No smarthome connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware it does not work with Alexa, HomeKit or Google assistant. Useless. Don’t buy.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for reaching out. We appreciate you taking the time to share your feedback with us. We recently made the decision to prevent unauthorized usage of our myQ ecosystem through third-party apps to provide to avoid any security breaches.
You can find more information about our recent decision to prevent usage of myQ via unauthorized third parties here: https://chamberlaingroup.com/press/a-message-about-our-decision-to-prevent-unauthorized-usage-of-myq. If you need help with your myQ account or connecting it to one of our authorized partner’s platforms, please let us know at social@chamberlain.com, thank you for all your understanding.
- Cons mentioned:Alexa compatibility
Be warned not for smart home use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went from great to garbage. The company decided to lock it down so it no longer works with alexa, google home or home assistant. No longer a "smart home product".
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi David, thank you for leaving us a review.
The decision to limit third-party API access was made with the intent of ensuring security and quality while also offering more advanced features within our partners.
We apologize for the inconvenience.
Great idea but the app is so slooooooow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the app is open and loaded it works great. However it can take a while to load, sometimes up to a minute. Great product for a horror movie. Zoombies would eat you alive before you can find shelter in your garage… watch out
I would recommend this to a friendDoes it work with Martin Door equipment?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does it work Martin Door equipment? If not what part does it require and where does one purchase? My equipment is about fourteen years old.
I would recommend this to a friend- Cons mentioned:Compatibility
DOES NOT WORK with Google Assistant!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Just got off the phone with their support, this device does not work with Google Home or Google Assistant. Was told that it has not worked with Google in over a year!
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .We have discontinued Google Assistant access for new myQ users due to customer feedback. Users can continue to access service with the myQ app. We apologize for this inconvenience.
Garbage. Have to reset daily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is trash. Worked fine for a while now the sensor needs to be reset daily.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for your review. We're sorry to hear you had such a frustrating experience, for assistance with the myQ device please contact us at: https://support.chamberlaingroup.com/s/contact-us/myq-support