Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Jake from the Geek Squad was a 10 out of 10.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jake gave us a tutorial on how to set up U Tube TV on all of our televisions and other devices. He was very personable and patient in explaining the process and took the time to answer all our questions. He was a pleasure to work with.
I would recommend this to a friendRated 5 out of 5 stars
Receiver speaker issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Logan (I believe) was very efficient and knew exactly what the problem was and coached me on how to solve the issue if it occurred again. Both Logan and his assistant were friendly and professional. I would definitely recommend the Geek Squad.......!!!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were efficient, friendly, and very competent. They were great!
I would recommend this to a friend Rated 5 out of 5 stars
Excellence!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who came to my home was polite and friendly. He was quite knowledgeable, and he explained everything he was doing as he was doing it. I felt confident in his results and I will use this service again if it is needed. Thank you.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Good and Not So Good...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV wall mount and installation went smoothly. Soundbar did not - same techs who declared first Soundbar 'defective' installed one with same problem, only to state 'they're all that way'.
I would recommend this to a friend Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been with Geek Squad for many many years, Would not use any other means of help for my computer( electronic) needs. Can not imagine why i would not recommend this convenience to any one else...
I would recommend this to a friendRated 5 out of 5 stars
GEEK SQUAD, LAPTOP DEPT AND TV DEPT. VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST ADORE JASON G. IN THE TV DEPARTMENT .HE IS AN EXCELLENT SALESMAN. EXTREMELY KNOWLEGDABLE ABOUT EVERYTHING HE SELLS AND DESERVES A BIG RAISE! WOULD HIGHLY RECCOMEND THE GEEK SQUAD WITH ALL THEIR HELP.
I would recommend this to a friendRated 5 out of 5 stars
Home Theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who provided service was truly outstanding young man. He took every moment of his time to make sure my wife and I really understood everything he did to ensure us we would be able to the out of the TV’s. Thanks Geek squad
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Quick Neat Job ..Geek Sq customer friendly service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All tv mounted neatly. All devices connected probably!!
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Goes the Distance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad explained everything to me Installed my hearing aid device quickly and neatly All wires are hidden I didn’t ask the 2 fellows for the den TV for their namesExcellent job TV was installed perfectly, neatly and cleanly by Tiffany
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
very nice and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got my dennon receiver working picture and sound restored able to fully enjoy tv
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad arrived early and did a great job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad set up my dvd and sound bar and a hdmi switch to run our vcr and picture viewer and taught us how to use everything and get back to regular tv viewing. Excellent job!
I would recommend this to a friendRated 4 out of 5 stars
Poor response time /Agent that came was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was having problems with the Apple TV and the sound system. The Agent was great, but the the response time was poor. It took 2 weeks for them to come to my home. That is too long considering that we pay a lot for this service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is excellent!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad delivered our tv and mounted it over the fireplace and hooked it up to our box and got it working and explained the new remote and what to push for tv and streaming. Finally, they removed all boxes and packaging. Excellent!
I would recommend this to a friendRated 4 out of 5 stars
The second visit by a geek tech repaired the probl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first tech missed identify the problem. The second tech identified the problem but did not have the cable he needed. So he changed the hook up using bluetooth it works now and hope it continues.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great bluray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of features, helped integrate latest technology into my system, eveything works as intended at a fair price.
I would recommend this to a friend Rated 5 out of 5 stars
Great SERVICE BY THE GEEK Squad!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys who showed up were great. Showed up at the time they said they would be at my home. Performed the tasks at hand quickly & gave me great advice on my TV. There guys should be prompted & given a raise!!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad does it all!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm always impressed with the Geek Squad. No matter what the issue is whether it be TV, Computer or Refrigerator, the Squad is in and out in no time. They know exactly what they're doing and they get it done! And I've always found the Squad to be personable, presentable and very friendly. I'm definitely a GS fan!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent service and very efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen who troubleshooted and solved my problem were both instructive and skilled. Thank you to them.
I would recommend this to a friend Rated 5 out of 5 stars
The Greek Squad continues to perform outstandingly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent upgraded the router that effected both our Home Theaters and greatly enhanced our area coverage. The technician was extremely informative and responsive. All our installations and services have been an extremely valuable and meaningful experience.
I would recommend this to a friend
