Customer Ratings & Reviews

My TV was having problems with the Apple TV and the sound system. The Agent was great, but the the response time was poor. It took 2 weeks for them to come to my home. That is too long considering that we pay a lot for this service.

The agent upgraded the router that effected both our Home Theaters and greatly enhanced our area coverage. The technician was extremely informative and responsive. All our installations and services have been an extremely valuable and meaningful experience.

The agents mounted my TV and connected it to all my devices. Arrived promptly, wore shoe booties which I appreciated and got the job done efficiently, then double checked to make sure it would continue working - knew what they were doing. Many thanks!

Kirk is the best. Honestly, my first interaction with him is why I keep returning to Best Buy. I am techno challenged and knowing that I can have someone as patient, kind, friendly and knowledgeable help me makes me loyal to this brand. Kirk has help my family many times with new purchases and we are very grateful for his help and teaching.

the tv set up was great, and fine tuning the tv to the best sound and color

The agent diagnosed the problem immediately and made suggestions for better reception. He then returned and installed the system to improve our wireless service several days later, and returned the following day to improve the signal.

Sam did an extraordinary job of installing our new Rocu 43 inch TV and explaining the various features. We would highly recommend Geek Squad to anyone seeking technical assistance on their devices based on our experience. Great job Sam and thanks once again!!

Agent was not able to replicate or diagnose the issue with my Sonos surround sound not working when I turn on my LG TV. It has only happened occasionally since but still annoying since I paid so much money .

Best Buy not only install your TV’s , but set up our streaming devices. They showed us how to work everything and came back when we couldn’t figure something out. Excellent and informative!

Terrence & Dan from the Geek Squad were excellent in setting up my LG Oled TV & removing and carting away my old TV. They instructed me patiently on how to use the new Lg oled TV and the remote. They were both knowledgeable and efficient and left no mess. I love my new Oled TV.

Agent diagnosed the problem and fixed it. mmmmmm

Very professional and knowledgeable technicians-explained process clearly to me!

The agents took care of setting up my new iPad as well as transfered all of the data from the old one to the new one. Customer Support also took care of the trade-in and purchase at the same time.

Austin came and took care of the issues we had.Very good and very nice.

The technical person came on time and knew exactly what to do to resolve the issue. He was courteous.

Love Geek Squad. They installed my first big flat screen tv and did an excellent job. They are professional, knowledgeable and proficient. Will rely on them in the future for my installations and troubleshooting services

The agent trouble shooted my problem with my audio receiver and the end results were excellent.

The agent set up our new monitor connected all wiring and sound devices ), shared how to operate various controls, and over all was just great to deal with! He was very personable and knowledgeable.

All tv mounted neatly. All devices connected probably!!

I'm always impressed with the Geek Squad. No matter what the issue is whether it be TV, Computer or Refrigerator, the Squad is in and out in no time. They know exactly what they're doing and they get it done! And I've always found the Squad to be personable, presentable and very friendly. I'm definitely a GS fan!