Customer Ratings & Reviews

Agents Steven & his colleague came to trouble shoot Alexa on Monday 12/18/23. They were knowledgeable making all the adjustments available while being professional and personable throughout the onsite call.

Showed up on time and called several times to let me know the status. Did a great job of troubleshooting and servicing.

They were in such a hurry to get out once installed. It would have been nice to get an overview of the appliance before they left. Also didn't take all the tape off on the outside and also on the inside because of the hurriedness.

Geek Squad is an excellent plan for your Best Buy purchases. Simply call for an appointment and a tech will either set up or problem shoot your purchase. Makes it easy to enjoy your purchase from phones, TVs, printers, DVD players and more!

The agents were efficient, friendly, and very competent. They were great!

This guy was great and would recommend him to the geek squad throughout your whole operation medford oregon squad new what to do to help me now oceanside California geek squad just has excuses why they can't make it work with nonsense excuses, but medford oregon squad made it work correctly!

Within minutes the technician discovered that the settings on my sound bar were not right which is why it wasn’t working. She showed me how to correct it in the event it happened again. Very pleasant, professional, and capable!

Yesterday I had The Geek Squad service tech. His name was Carlos and I think his assistant was Armando. They did an excellent job . They were very careful with my surrounding furniture. And they were clean on top of that. Thank you guys

The Geek technician fixed my problem quickly, efficiently.

Was at the house for 13 minutes, said that it was a tv problem and left. We then xalled Spectrum, he came out spent 1 hr. And said everything's fine. We still have the problem.

The TV was actually unplugged but I could not reach the plug the guys plugged it in and off they went but I was so glad to have them there because I couldn't do it myself I'm a 74 year old lady

Geek squad continues to be pleasant to work with, knowledgeable, and trustworthy!

got my dennon receiver working picture and sound restored able to fully enjoy tv

The agent troubleshooted our issue and was able to get a adapter that we needed to help with our dvd player. He was very knowledgeable about any questions we had. Very helpful. It was a great pleasure to meet him.

Geek Squad came back the next day and fixed problem

The agent called and based upon my telling him my setup he said the most likely culprit was the Samsung cable box trying to take over EARC control. I followed his advice and swapped out my Samsung cable box with a Cisco cable box and everything started working as expected.

Agents were on time and figured out the problem quickly.

Exceptional service by Brian. He identified the TV issue and resolved it quickly. Really appreciated how he shared the information on what was wrong and how to solve the problem. Thanks to Brian!

tecnetion got tv installed quickly and worked great!

Always a pleasant experience with best buy. Always willing to help and go the extra mile