Customer Ratings & Reviews

i love the service of bestbuy they fix my laptop so quick

I asked them to connect my PBS Passport account to my Logitech remote. My Logitech and my LG TV evidently don't take PBS Passport. They were on time. They were polite. It simply didn't work out.

The team was patient and professional in helping us understand our Sono's system and how to make it work with our pre-wired house speakers. When we had it installed over a year ago we were a bit overwhelmed as had just moved into the house. Having time now to review with them, as well as ask questions about our WiFi which was purchased from Best Buy as well, was very helpful.

The agent solved the problem in record time and left my TV in unbelievable working condition!

Agent set up robot vacuum cleaner, did a great job

The Geek Squad tech was very efficient and knowledgeable. Problem solved within an hour.

'Javier was excellent, second time he's been assigned to assist me and his service and professionalism is top tier. Courteous and patient to ensure understood what occurred and that i was satisfies with the outcome. Great ambassador for Best Buy's Geek Squad.

Brian Brown coordinated the set up prior to arriving at our house. He is incredibly professional and knowledgeable. He did the exchange and set up of new sound bar in less than 30 minutes and show us how to use the app. We were and are so very, very pleased!!!

Geek squad was very prompt in diagnosing my Vizio tv. The team said someone would contact me and let me about the product warranty. No one has contacted me me yet. I do want to buy another TV at Best Buy, but waiting on status of warranty.

The issue was that my Sonus soundbar was dropping the TV sound. The technician fixed the problem and recalibrated the room for us. He also showed me how to reboot the Sonus should the problem reoccur.

The gentlemen who troubleshooted and solved my problem were both instructive and skilled. Thank you to them.

The two guys who came fixed my problem quickly and were very helpful.

Lots of features, helped integrate latest technology into my system, eveything works as intended at a fair price.

The Geek Squad agents were very polite and understanding of the problem. They suggested we purchase a fire stick and that should solve our issues.

The Geek Squad agents came to troubleshoot Sony headphones that don’t transmit audio from the TV. They checked multiple cables & junctions; very knowledgeable & professional.

Always has the answers I need. Very polite and helpful.

Great help with setting up, testing, operation trng on new modern system. Also helped with computer IT issues (more complicated than originally expected). Excellent follow through.

Agent performed troubleshooting on my home theater sound issues. Determined it was an issue with my 10 year old receiver verses the speakers. I purchased a new receiver and issue resolved. He was fast and very knowledgeable.

Agent arrived on time and quickly realized what the problem was and just as quickly fixed it. He was in and out in no time, very pleasant and did not talk to me like I was brainless. Geek squad is well worth the price.

service was complete and fast. Everything installed and working.