Customer Ratings & Reviews

Geek squad has always been fantastic at helping me when needed

Installing team was fast, thorough, and committed. Follow up…another story. Get it right out front, because it is short of impossible to communicate with Iinstallers after. I had equipment issues, not installation problems….in the end, after 2 months, they did replace the faulty equipment, and made good.

The technician was on time and came in house put on butties over his shoes brought in LG Tv and Sono’s speakers and installed them and gave instructions on how to use TV and speakers. Cleand up all cartons and put them in his Van. Very personal young man and professional. I have to say I was really happy with there service and will definitely call them back One happy customer!! Thanks Geek Squad.

Fixed my issue quickly so with the time allotment we began to remedy a few others.

They fixed the problem I had connecting my Samsung TV with Comcast and pairing my remote. Before they came, I was on the phone with Comcast for over an hour trying to fix it, and they could not help me at all. It took the Geek Squad less than half an hour to fix all the problems. Thank You Geek Squad!

Excellent service and instruction from the Best Buy technician. She walked me through multiple updates to try to fix my remote issue. I am not technically gifted so I appreciate her patience with me. She never made me feel bad. We weren’t able to get the issue corrected so she scheduled a in home visit with a Best Buy Geek Squad technician. The issue was resolved within the visit.

We have used at least 4 different guys. Everyone of them are great, know exactly what they are doing, are courteous, recognize we have a hard time understanding how they accomplish what they do, explain their work in plain English and make the whole experience a pleasant one.

The two members who came to our home were professional and polite. They were able to reconnect our wi-fi to our television quickly explaining what they did so we can do it if the disconnect happens again. The disconnect was due to a storm. We have been customers of the Geek Squad even before Best Buy purchased this great service.

Was having problem with my Eero router dropping or poor connectivity. Made an appointment for a day later in the week that the tech was available to come. However, another tech called later and said he was available to come this evening of my call instead and helped me troubleshoot my connectivity. Really appreciate the super quick response time so I can continue on my business while working from home. Thank you!

I had a problem with my new TV, at least once and often twice a week the tv would turn off in the middle of watching it. I played with the setting and no luck. Best Buy under the TotalTech plan sent someone out to my house, he ordered a new power source and another part from LG, quick professional job, since then I have not had the issue in 2 weeks.

I needed assistance in completing and obtaining the optimum sound/reception with a recently purchased audio system. The Tech, Nick, arrived during the promised arrival time, was professional and attentive to our requests and needs. Along with completing the set up of the audio system to its fullest potential, we also needed assistance in completing and using an older model of the Wii, and older model of a VCR player and outdoor speakers. We did purchase o two zone audio system just for the purpose of utilizing the outdoor speakers separately from the interior needs. Nick was very through in his evaluation and had very good knowledge of most of the workings of the system. However, to make the VCR, the Wii and the exterior speakers functional was a bigger challenge. Nick was able to get the VCR to function through the system, but was unable to complete the outdoor speakers to work, although he did confirm power was reaching the speakers and they were functioning. The Wii needed a power source replaced, and once that part was received, with Nicks guidance via phone, I was able to make the Wii functional through the system. Overall, Nick did his best, was very patient and persistent in trying to resolve the aforementioned issues, even calling other associates for ideas and opinions, but still left the outside speakers non functional.

These two gentlemen totally trouble shouted our system and rewired the system to make it easier and more usable for us. They realized that the issue would take more time than originally planned but took the time to “fix” it! They were amazing and so caring for our home. Thank you!

Ryan with the Geek squad came to my home and connected my 72” Samsung LFD TV to my entertainment center sound system quickly and affordable.

Great job.Nicholas installed our Sonos Arc soundbar carefully.He explained how it works and how to use it for optimal performance.He was very courteous and patient in answering our questions.He was very knowledgeable about the workings of Home Theater systems in general and we are enjoying our home theater system because he took the time to teach us how to use it.

The geek squad synked all my devises to one remote control. It is nice only having.one remote instead of 3 remotes. They also hooked up my new lg tv to my new receiver and speakers. Everything works great. The sound is unbelievable!!!

This team (Dan and Scott) is without question the single best AV-related team that I have ever dealt with. Not just because they are very professional (on time etc.) and respectful, but because of the knowledge. Dan Kostrzewa could teach a class every tv and related product on the market. Plus, he knows how to mix and match what I need to have upgraded with what I already have in order to maximize functionality and not allow for updates without stranded assets. This results in more sales for the company. He assesses the need and makes excellent recommendations and handles it from there. As a result, I only buy my TVs and related equipment from Best Buy, because he is easy to deal with, solves whatever problem I have and "makes it so." These guys are your best sales people as well as doing install!

The guys (Wyatt and Jono really gave me some time to help me understand what could be the problem with my TV going off and in 30 sec coming back on as well as my soundbar acting up with low then really high audible. I have tried to fix it but I think I will ultimately have to bring the Geek Squad out to the house. I'm just not that technically educated.

The agent discussed the options after he diagnosed the potential problem with the TV and discussed the advantages and disadvantage of the different alternatives. He discovered that I needed to replace the power board. He ordered it and kept me informed on its status and installed it on his next visit and tested it and it has worked fine ever since.

They were nice but they kept telling me how to do the things and not the things I didn’t know how to do. I haven’t been able to use my tv set up as far as stations like Fox because as they left I realized I did not know how to connect with Fox News which was supposed to be on Sling. I knew more about the streaming services and they did show me how to connect a movie on Amazon but I do not know how to connect on screen to the left side alphabet. I know it’s something simple but I have been listening to the late night radio since they left. I tried to get the tech person I know could help from Best Buy but that is impossible. I canceled the tech person for tomorrow because I have had no communication from Best Buy about the time. Also, when the cable was diy my one tv turned blue. As I say they were nice but we spent most of the time registering because I’m not the usual NetFlix soap opera person

The Geek Squad (Sean) who came out to find out why our TV was not working were very professional and knowledgeable about why it was not working and they promptly told us what we could do. We have found the Geek Squad are excellent in their knowledge and expertise. It is nice to have someone who will explain to you what is needed and follows thru