Customer Ratings & Reviews

Good job. However the recommendation didn’t end up solving the problem.

The agent solved my sound bar connection issue and took the extra step of re-securing my cable box to the bracket in a way that he thought more appropriate than your initial installation.

The agent assessed the system issues, reconnected and updated my system and apps to working order after a power outage took out the connections - Best Buy Total pkg service is well worth having!

Worth of buying, very nice and professional, our family loved and they are best

I would have given a 5 gut they didn't quite finish the job. I was told I needed two new remotes so the remotes are on order and when I receive them I will let you know.

The agents returned the picture on 1 TV to correct size!

Excellent service. The agent that stopped over was vey knowledgeable and helpful. I wrote all his directions down so hopefully if I need to do it myself, I will have the notes!

Good tv. However, unless you are sitting smack in front of it, the colors are off. It is disappointing. I would never buy a LG again.

Did an excellent job mounting my TV and and setting up my devices.

The agent found the problem through elimination….found the Sony blu-ray player was unable to communicate with the Hisense TV. I then purchased a new LG player which worked fine with the TV. Tech was excellent in finding the real problem.

Technician provided the best service. Thorough information so I could complete the tasks independently in the future. Very knowledgeable about a wide range of technology issues and products.

Although it took the install, and a service call, I am very, very happy with the install turned out. All of the service techs were polite, and patient when instructing me how to use the primary remote. Would and have recommended to others…well done Best Buy!

The representative that was sent out was supportivE. She was quite informative. She took the time to explain what was happening and why. I am thoroughly pleased.

The agent who came his name was William. He helped me check and correct my tv screen from pixel picture and freeze frame. He also gave me some suggestions on what to do for better service of my cable. He was very nice polite and professional. Excellent costumer service he provided truly grateful to him.

Sometimes you just need a little direction, this was one of them Love having them at our fingertips for advice and guidance. Yeah

Agents were courteous. Installed equipment and gave it all a test run twice.

He trouble-shot the tv system and determined the problem was with some ATT equipment. We appreciated his honesty and are happy with the Geek Squad service

The agent unmuted our soundbar, showed us how to navigate the stick, snd reconnected our Google Nest to the internet while he was here. What more can you ask for?*****!

My tech was awesome! The multiple timeframe is not a good idea for customers. There needs to be a shorter window in terms of communicating when they will be to the house. Apparently they were suppose to be earlier in morning but didn’t get there until later in day. It worked out fine

The agent solved my Roku problems. Very efficient!