Customer Ratings & Reviews

My CSR was very competent. I always have very good service with all the geek squad and am always happy to go. I always get above and beyond the service i request.

The agent assessed the system issues, reconnected and updated my system and apps to working order after a power outage took out the connections - Best Buy Total pkg service is well worth having!

We had some questions about the framing on some of the channels The geek squad gentleman answered all our questions about the new tv set and we were happy with the results

It is helpful to have this option on my BB account.

Tech was very understanding of The problems I,m having with the new. Home sound bar. which I purchased last December 2022. The previous soundbar had the same problem as this one. The condition is in The TV, not the soundbar. The Tech informed Me that He would talk to the Store Manager about the TV replacement. Considering this is the 3x tech has been out and resetting the sound bar operations. Haven't heard back from anyone from the store or Manager since Early May 2023. Hopefully, now I will have a response from Best Buy on TV replacement.

He was very sharp and fixed our tech problem and also very willing to do anything asked to do. Be sure your techs know to wear or bring masks , especially when coming to Retirement Homes. We had one to give him. Very pleasant and patient. A top-notch employee!

Arrived on time and gave us a thorough instruction on our new TV set up. Answered all our questions in terms we could understand.

Superb! It took them less than 15 minutes to find the issue and fix it; then they took the time to tell me how to do it myself if it occurs again. Priceless info.

Technician provided the best service. Thorough information so I could complete the tasks independently in the future. Very knowledgeable about a wide range of technology issues and products.

He trouble-shot the tv system and determined the problem was with some ATT equipment. We appreciated his honesty and are happy with the Geek Squad service

I would have given a 5 gut they didn't quite finish the job. I was told I needed two new remotes so the remotes are on order and when I receive them I will let you know.

The agent helped resolve this issue with my sound system not staying connected

The Geek Squad did such a great job settling up our TV’s and Sonos Soundbar. Collin was outstanding and so friendly and helpful setting up our products. He’s so helpful. Teebow and Tyler were great helping on the setups.

NA. Geek Squad had nothing to do with my TVs. Therefore the NA answer (not applicable ) if you do not know the meaning of "NA". The Geek Squad responded to my need for help with my computer. And he was very helpful, knowledgeable, and personable.

Greg did an outstanding job getting me up and running! LOVE the Geek Squad!! They are all so smart and so pleasant to deal with! Thanks from a grateful customer!!!!!

The agent assessed why our internet is so slow. He also fixed the problem that we were having with our TV (unable to get streaming channels. He was very knowledgeable and pleasant.

The agent solved my sound bar connection issue and took the extra step of re-securing my cable box to the bracket in a way that he thought more appropriate than your initial installation.

Jordan was excellent. He carefully tracked down and located the electronic component that was the problem, and spent time helping me to optimally relocate the remote control blasters. Moreover, he was courteous, friendly and more knowledgable than most of his counterparts.

Set an appointment for a tech to come troubleshoot our home theatre. Diagnosed a bad HDMI port and said we’d need to replace the whole receiver. Didn’t suggest trying the TV on the second HDMI port which would have conclusively determined that was the problem. Looking at the receiver he recommended as a replacement and determined it’s completely underpowered for our system. He left us his card and told us to call him or text him back with questions and to potentially install the new receiver, but he doesn’t answer his texts and his phone rolls to vm, which is not set up so we cannot leave a message.

Good tv. However, unless you are sitting smack in front of it, the colors are off. It is disappointing. I would never buy a LG again.