Customer Ratings & Reviews

The agent solved my Roku problems. Very efficient!

I have used the Geek Squad for years, with excellent results. With our home theater set-up, I noticed issues with the rear speakers, and could not sort it out. Matt (Geek Squad) came over, did a complete review, and after several adjustments, we are up and running again! He is coming back next week to set up our new streaming video hookups. Great job again.

Samsung TV and Sound Bar hookup with LogiTech Remote functioning perfectly.

A Geek Squad agent came out in response to a problem we were having with our sound bar. He was on time, personable, helpful and explained everything to us (we are retirees). We wouldhighly recommend him.

Arrived on time and gave us a thorough instruction on our new TV set up. Answered all our questions in terms we could understand.

Geek Squad always does a fantastic job!! I alway renew m membership!!

We had some questions about the framing on some of the channels The geek squad gentleman answered all our questions about the new tv set and we were happy with the results

Agent got my home system working on all four units.

The agent assessed why our internet is so slow. He also fixed the problem that we were having with our TV (unable to get streaming channels. He was very knowledgeable and pleasant.

My CSR was very competent. I always have very good service with all the geek squad and am always happy to go. I always get above and beyond the service i request.

we needed help getting our tv back on track to watch again, we had all our questions answered and are happy again. the geek squad was right on time, were very nice, and will for sure call on them when needed again. we are very satisfied. karlene u

The agent fixed my issue with a short time no sound to tv sound bar cable connection and made a correction so it happened again and did a update so I can hear better as l wear hearing aids the agent went above and beyond

Nate and Phil were exactly on time after calling us with an ETA. They put on their booties and were no nonsense workers. They were polite, answered our questions and cleaned up the little mess that was made.

as always, courteous and professional review and completion of problem// excellent service from a pleasant agent who was very patient with explanation

The agent arrived and determined what our problems were and corrected these. Also, he explained in detail what and why I was having issues and how to operate the devices. He was very courteous abd professional.

Superb! It took them less than 15 minutes to find the issue and fix it; then they took the time to tell me how to do it myself if it occurs again. Priceless info.

Geek squad mounted all of our 5 televisions. They do a great job. The only complaint I would give is the difficulty engaging with customer service. Very difficult to reach a life person.

The Techs assembled the cabinet, assembled the 77" TV, with the sound-bar with big floor speaker, made all connections and showed me how to use it. They were very fast and worked well as a team.

The techs were nice and explained there were only 2 people in the area that can replace the mother board, but they cannot estimate the time one of them can come to fix it. Could be weeks or months. No one knows.

Greg did an outstanding job getting me up and running! LOVE the Geek Squad!! They are all so smart and so pleasant to deal with! Thanks from a grateful customer!!!!!