Customer Ratings & Reviews

My Rating is a 5 over all the installation guy name was Alex he was very nice and helpful with all of my questions. He help with even showing how the features on the New Tv.

Service was on time, courteous, and took the time to explain the issue. EXTREMELY happy when we call Geek Squad to take care of all our needs regarding our Home Theatre sound..

Kevin was able to identify and fix my TV issue quickly and professionally. He shared needed information relative to updating my home theater system.

we needed help getting our tv back on track to watch again, we had all our questions answered and are happy again. the geek squad was right on time, were very nice, and will for sure call on them when needed again. we are very satisfied. karlene u

Excellent service for a complicated job. The technicians stuck with it and did an incredible job. They would get more stars if possible ! Also they were lovely and consummate professionals.

My tech was awesome! The multiple timeframe is not a good idea for customers. There needs to be a shorter window in terms of communicating when they will be to the house. Apparently they were suppose to be earlier in morning but didn’t get there until later in day. It worked out fine

Alberto and Ramon were terrific! Both were respectful of our property and clearly explained every step of their work. I would highly recommend them./

Geek Squad technician quickly determined the problem with our entertainment system and reset the receiver which got all the components working again.

Great TV and quick installation.Programmed the universal remote and everything works great

The agent who came his name was William. He helped me check and correct my tv screen from pixel picture and freeze frame. He also gave me some suggestions on what to do for better service of my cable. He was very nice polite and professional. Excellent costumer service he provided truly grateful to him.

A reliable and trusted source of expertise and know-how. The Geek Squad set-up my audio components and TV's to accomplish my goals- hidden equipment, great sound, universal remote and no visible wires. Very pleased.

Evan was very helpful getting everything working and explaining how we could do streaming. I had another question the next day, and he answered that questions quickly.

Did what was necessary and got the system up and running!

Good timely response. Had a good overall experience. Would use the chat again.

The agent helped us get our tv, and Apple TV set up again after our cable company changed the modem/router. We are in our 80’s and find it so comforting to know we can rely on Geek Squad agents to help us. The agent was so kind and patient! Thank you.

I have been a member of GEEK SQUAD since the INCEPTION and every time I have a ISSUE with any of my BEST BUY PRODUCTS all I have to do is make a APPOINTMENT with GEEK SQUAD and my PRODUCT(S)are usually fixed.

I am so happy with my subscription to Total Tech. It saves me a lot of grief. Melissa is usually the tech that responds to the requests I make. She is so knowledgeable and has a most pleasing personality.

Good job. However the recommendation didn’t end up solving the problem.

Geek Squad Did trouble shooting of my internet and other issues. As usual I was totally satisfied and will continue my Geek Squad membership.

We were having trouble with our Sonas system. The tech came out and fixed the problem pretty quickly as some of the commands had changed and we didn't know about them. Reset everything with our phones also.